Seagate ST9146802SS, ST973402SS Seagate Technology support services, Internet, Presales Support

Page 77

10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD(+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Savvio 10K.2 SAS Product Manual, Rev. D

71

Image 77
Contents ST9146802SS ST973402SS Savvio 10K.2 SASPage Contents Installation Defect and error managementSeagate Technology support services Interface requirementsSavvio 10K.2 SAS disc drive List of FiguresPage Savvio 10K.2 SAS disc drive ScopeSavvio 10K.2 SAS Product Manual, Rev. D Standards Applicable standards and reference documentationElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance for the European Union Electromagnetic complianceAustralian C-Tick Korean MICEuropean Union Restriction of Hazardous Substances RoHS Reference documentsSavvio 10K.2 SAS Product Manual, Rev. D General description Performance Standard featuresMedia description Reliability Factory-installed accessoriesFormatted capacities Programmable drive capacityFactory-installed options Internal drive characteristics Performance characteristicsSeek performance characteristics Access timeGeneral performance characteristics Format command execution time for 512-byte sectors minutesCache operation Start/stop timePrefetch/multi-segmented cache control Prefetch operation Caching write dataPage Savvio 10K.2 SAS Product Manual, Rev. D Error rates Reliability specificationsRecoverable Errors Unrecoverable ErrorsSeek errors Reliability and serviceInterface errors Preventive maintenanceControlling S.M.A.R.T 4 S.M.A.R.TPerformance impact MillisecondsDetermining rate Reporting controlPredictive failures Thermal monitorDrive Self Test DST Temperature Log Page 0Dh Parameter Code DescriptionDST failure definition ImplementationInvoking DST State of the drive prior to testingShort and extended tests Short test Function Code 001bLog page entries Product warrantyAbort ShippingProduct repair and return information AC power requirements Physical/electrical specificationsDC power requirements ST9146802SS DC power requirementsST973402SS Gbit mode Amps ST973402SS DC power requirementsGeneral DC power requirement notes Current profiles Power sequencingConducted noise immunity ST973402SS current profile ST973402SS in 3 Gbit operation Power dissipationST9146802SS in 3 Gbit operation Environmental limits TemperatureEffective altitude sea level Relative humidityShock and vibration ShockRecommended mounting Package size Packaged/product weight Drop heightCorrosive environment Air cleanlinessVibration Acoustics Mounting configuration dimensions Mechanical specificationsSavvio 10K.2 SAS Product Manual, Rev. D Drive error recovery procedures Defect and error managementDrive internal defects/errors Page Background Media Scan SAS system errorsIdle Read After Write Media Pre-ScanDeferred Auto-Reallocation Drive orientation InstallationAir flow CoolingGrounding Drive mountingSavvio 10K.2 SAS Product Manual, Rev. D Interface requirements SAS featuresDual port support Command name Command code Supported Scsi commands supportedCommands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Inquiry data Mode Sense dataSavvio inquiry data Bytes Data hexPage Mode Data Header 08 8b b9 98 00 00 02 Miscellaneous features Miscellaneous operating features and conditionsSupported Feature or condition Miscellaneous statusSAS physical interface Datum B Section C C Section a a Connector requirements Physical characteristicsElectrical description Pin descriptionsPower Signal characteristicsSAS transmitters and receivers Ready LED OutDifferential signals LED drive signalGeneral interface characteristics Eye masks Eye masks overviewJitter tolerance masks Receive eye maskSinusoidal Peak-toJitter Frequency in kHzSignal characteristica Units Gbps Transmitter signal characteristicsSignal characteristic Units Gbps Receiver signal characteristicsMaximum allowable jitter Gbps m, n Deterministic jitterqReceiver jitter tolerance Impedance specificationsCompliant jitter test pattern Cjtpat Impedance requirements Sheet 1Electrical TxRx connections Transmitter characteristicsImpedance requirements Sheet 2 = -5,437dB Tctf ISI loss example at 1.5 Gbps Receiver characteristicsInternet Seagate Technology support servicesPresales Support Technical SupportData Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Numerics IndexPage SAS See also cooling Page Seagate Technology LLC
Related manuals
Manual 90 pages 13.54 Kb

ST973402SS, ST9146802SS specifications

The Seagate ST973402SS and ST9146802SS are high-performance, enterprise-grade hard drives designed to meet the demanding needs of data-intensive applications. These drives are part of Seagate's Savvio and Barracuda product lines, aimed specifically at businesses and institutions requiring reliability, speed, and efficiency in storage solutions.

The ST973402SS is a 73GB, 2.5-inch hard drive, while the ST9146802SS offers a larger capacity of 146GB. Both models utilize a 10,000 RPM spindle speed, which significantly enhances their ability to handle fast data read and write operations. This speed ensures reduced latency and improved overall performance, making them ideal for environments where rapid access to data is crucial.

One of the standout features of these drives is their support for Serial Attached SCSI (SAS) interface. SAS technology provides a point-to-point connection, which allows for increased data transfer rates compared to traditional SATA drives. The ST973402SS and ST9146802SS are capable of transferring data at speeds of up to 600 MB/s, facilitating efficient data transfers in enterprise systems.

In terms of reliability, both models offer advanced features designed to improve data integrity and durability. They are built to withstand high workloads, with an annualized workload rate of up to 550 TB per year. This makes them well-suited for applications like databases and transactional storage, where sustained performance is required. Additionally, the drives feature Seagate’s PowerFit technology, which optimizes performance while minimizing power consumption.

To enhance data security, the drives come equipped with self-encrypting technology, ensuring that sensitive data is protected through hardware-based encryption. This is particularly important in environments where data breaches can lead to significant operational impacts.

The drives are also designed to operate efficiently in terms of thermal management, featuring robust heat dissipation capabilities. This helps to maintain optimal performance levels while prolonging the lifespan of the drives.

Overall, the Seagate ST973402SS and ST9146802SS are robust and reliable hard drives that cater to the needs of enterprise environments, combining high capacity, exceptional speed, advanced security features, and energy efficiency to help businesses maintain and manage large volumes of data effectively. With their proven performance and innovative technologies, these drives are well-equipped to support a wide range of applications in modern data centers.