Seagate ST9450204SS manual Product warranty, Shipping, Product repair and return information

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6.2.7Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract, Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica- ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

20	Savvio 10K.4 SAS Product Manual, Rev. E

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Contents ST9600204SSST9600104SS ST9450404SSST9450304SS ST9600004SS ST9450204SSStandard Models Self-Encrypting Drive Models SED Fips 140-2 ModelsRevision history Contents Defect and error management InstallationAbout Fips About self-encrypting drives Interface requirementsPage Savvio 10K.4 SAS Product Manual, Rev. E List of Figures Page Seagate Technology support services Seagate Online Support and ServicesScope Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance Electromagnetic compliance for the European UnionAustralian C-Tick Korean KCCReference documents European Union Restriction of Hazardous Substances RoHSGeneral description Standard features Media descriptionPerformance ReliabilityFormatted capacities Programmable drive capacityFactory-installed options Performance characteristics Internal drive characteristicsSeek performance characteristics Access timeGeneral performance characteristics Start/stop timeCache operation Prefetch/multi-segmented cache controlCaching write data Prefetch operation Reliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenance4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Reporting controlPredictive failures Temperature Log Page 0Dh Parameter Code DescriptionThermal monitor State of the drive prior to testing Drive Self Test DSTDST failure definition ImplementationShort and extended tests Short test Function Code 001bExtended test Function Code 010b Log page entriesShipping Product warrantyProduct repair and return information PowerChoiceTM power management Physical/electrical specificationsPowerChoice modes AC power requirements DC power requirementsPage 450GB standard model DC power requirements 0Gb mode Amps Power sequencing General DC power requirement notesConducted noise immunity Current profiles Current profiles for 600GB modelsCurrent profiles for 450GB models Power dissipation GB models in 3Gb operation600GB models in 6Gb operation 450GB models in 3Gb operation Environmental limits Temperature a. Operating450GB models in 6Gb operation Effective altitude sea level a. Operating Relative humidityShock and vibration Shock Recommended mounting Vibration a. Operating-normal Air cleanlinessCorrosive environment Acoustics Mechanical specifications Mounting configuration dimensionsPurpose About FipsLevel 2 security Controlled access Admin SPAbout self-encrypting drives Data encryptionDefault password Random number generator RNGDrive locking Data bandsAuthenticated firmware download Power requirementsSupported commands Cryptographic eraseDrive internal defects/errors Defect and error managementDrive error recovery procedures SAS system errors Media Pre-Scan Background Media ScanDeferred Auto-Reallocation Setting and determining the current Type Level Idle Read After WriteProtection Information PI Levels of PIIdentifying a Protection Information drive Installation Drive orientationCooling Air flowDrive mounting GroundingSAS features Interface requirementsDual port support Scsi commands supported Supported commandsSupported commands Supported commands Supported commands Inquiry data Mode Sense dataSavvio inquiry data Page Mode Sense data for 600GB drives Mode PagesMode Sense values for 450GB drives Miscellaneous features Miscellaneous operating features and conditionsMiscellaneous status SAS physical interface Datum B Section C C Section a a Physical characteristics Connector requirementsElectrical description Pin descriptionsSignal characteristics PowerSAS transmitters and receivers Ready LED OutSAS-2 Specification compliance LED drive signalDifferential signals General interface characteristicsIndex NumericsKCC Msid Mtbf See also cooling Page Savvio 10K.4 SAS Product Manual, Rev. E Page Seagate Technology LLC

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