Seagate ST9655AG, ST9550AG manual ∙ Check for memory conflicts ∙ Check for viruses

14 ST9655 Family Installation Guide, Rev. A

The dealer partitioned and high-level formatted the drive for you in the store. Later, you installed the drive and it does not work.

∙Reboot the computer and make sure the drive spins up.

∙Check all cables.

∙Check the power supply.

∙Check your DOS version. Call your dealer to make sure the DOS version the dealer used to partition and high-level format the drive is the same as the version you have installed on your computer.

∙Verify the BIOS drive type. When you run the system setup program on your computer, you must specify the same BIOS drive type or translation geometry that the dealer used.

∙Check for memory conflicts.

∙Check for viruses.

During the FDISK program, you get an error message warn- ing of an attempt to write to track 0 or to the boot sector; the message may also suggest that a virus is present.

∙This occurs in systems having a virus-protection scheme that does not allow programs to modify the boot sector of the disc. See your system manual for details. To avoid the problem, run the system setup program and turn off the virus-protection option. Then exit system setup and run the FDISK and FORMAT programs. After all drive partitions are formatted, use the system setup program to turn virus protection on again.

During the FDISK program, the computer hangs or fails to create or save the partition record.

∙Check all cables.