Seagate ST9655AG Technical support services, SeaFAX, Location Telephone number, SeaFONE /438-8222

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ST9655 Family Installation Guide, Rev. A

Technical support services

Always consult your disc drive or computer dealer first for tech- nical support. Your dealer has first-hand experience with a wide variety of system configurations.

Technical support is available for all Seagate products by calling the SeaFAX, Seagate Technical Support FAX, SeaFONE, SeaBOARDand SeaTDDservices.

SeaFAX

You can use a touch-tone telephone to access Seagate’s automated FAX system to receive technical support informa- tion by return FAX. This service is available 24 hours daily.

Location

Telephone number

United States

408-438-2620

England

44-62-847-7080

Seagate Technical Support FAX. 408/438-8137

You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent between 8:00 A.M. and 5:00 P.M. (Pacific time), Monday through Friday.

SeaFONE. 408/438-8222

You can talk to a technical support specialist between 8:00 A.M. and 5:00 P.M. (Pacific time), Monday through Friday. SeaFONE provides recorded technical information on se- lected Seagate products while you are on hold. You can access these recordings 24 hours daily. Before calling, note your computer configuration and drive model number (STxxxx).

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Contents ST9655AG, ST9550AG ST9385AG AT Interface Drives Contents Read before you begin Configuring the drive Attaching cablesPin Mounting the drive Mounting dimensions for the ST9655 family drives Configuring your computer Drive specification ST9655AG ST9550AG ST9385AGPage ST9655 Family Installation Guide, Rev. a Formatting and partitioning the drive Low-level formattingInstallation troubleshooting High-level formattingST9655 Family Installation Guide, Rev. a Specific Troubleshooting Procedures Screen remains blank when you power up the computerAt startup, the message, HDD controller failure appears ∙ Check for memory conflicts ∙ Check for viruses Page ST9655 Family Installation Guide, Rev. a Compatibility notes Technical support services SeaFAXLocation Telephone number Seagate Technical Support FAX /438-8137SeaTDD /438-5382 SeaBOARDLocation Modem number Storing and shipping your drive Seagate 2.5-inch drive and approved packing materials