Seagate ST9500620SS Product warranty, Shipping, Storage, Product repair and return information

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6.2.7Product warranty

See Section 1.0 for warranty contact information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Storage

The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be stored in the original unopened Seagate shipping packaging whenever possible. Once the drive is removed from the Seagate original packaging the recommended maximum period between drive operation cycles is 30 days. During any storage period the drive non-operational temperature, humidity, wet bulb, atmo- spheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

Constellation.2 SAS Product Manual, Rev. H

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Contents ST91000642SS ST9500622SS ST91000640SSST91000641SS ST9500620SSST9500621SSStandard Models Self-Encrypting Drive Models SED Fips 140-2 ModelsRevision history Contents Installation Defect and error managementAbout Fips About self-encrypting drives Interface requirementsPage Constellation.2 SAS Product Manual, Rev. H List of Figures Constellation.2 SAS Product Manual, Rev. H Seagate Online Support and Services Seagate Technology support servicesScope Standards Applicable standards and reference documentationElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance for the European Union Electromagnetic complianceAustralian C-Tick Korean KCCChina Restriction of Hazardous Substances RoHS Directive European Union Restriction of Hazardous Substances RoHSSelf-Encrypting Drives Reference Manual Reference documentsGeneral description Media description Standard featuresReliability PerformanceFormatted capacities Programmable drive capacityFactory-installed options Internal drive characteristics Performance characteristicsSeek performance characteristics Access timeStart/stop time General performance characteristicsCache operation Prefetch/multi-segmented cache controlPrefetch operation Caching write dataError rates Reliability specificationsRecoverable Errors Unrecoverable ErrorsSeek errors Reliability and serviceInterface errors Preventive maintenanceControlling S.M.A.R.T 4 S.M.A.R.TPerformance impact Reporting controlThermal monitor Temperature Log Page 0Dh Parameter Code DescriptionPredictive failures Drive Self Test DST State of the drive prior to testingDST failure definition ImplementationShort test Function Code 001b Short and extended testsExtended test Function Code 010b Log page entriesShipping Product warrantyStorage Product repair and return informationPowerChoice modes Physical/electrical specificationsPowerChoiceTM power management DC power requirements AC power requirements1000GB drive Standard & SED model DC power requirements 500GB drive Standard & SED model DC power requirements Conducted noise immunity General DC power requirement notesPower sequencing TB model current profiles Current profilesGB model current profiles 1TB model drive in 3Gb operation Power dissipation1TB model drive in 6Gb operation 500GB model drive in 3Gb operation 500GB model drive in 6Gb operation Relative humidity Temperature a. OperatingEnvironmental limits Shock Effective altitude sea level a. OperatingShock and vibration Recommended mounting Vibration a. Operating-normal Air cleanlinessAcoustics Corrosive environmentSee Section Constellation.2 SAS Product Manual, Rev. H Mounting configuration dimensions Mechanical specificationsPurpose About FipsValidation Program Seagate Enterprise SEDExample of Fips tamper evidence labels Admin SP Controlled accessAbout self-encrypting drives Data encryptionRandom number generator RNG Authenticated firmware downloadDrive locking Data bandsSupported commands Power requirementsDrive error recovery procedures Defect and error managementDrive internal defects/errors SAS system errors Deferred Auto-Reallocation Background Media ScanMedia Pre-Scan Idle Read After Write Setting and determining the current Type LevelProtection Information PI Levels of PIIdentifying a Protection Information drive Drive orientation InstallationAir flow CoolingGrounding Drive mountingInterface requirements SAS featuresDual port support Supported commands Scsi commands supportedSupported commands Supported commands Supported commands Constellation.2 inquiry data Mode Sense dataInquiry data Page Block Descriptor 00 00 00 00 3a 38 60 30 00 00 00 00 00 00 02 Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features SAS physical interface Datum B Section C C Section a a Connector requirements Physical characteristicsElectrical description Pin descriptionsPower Signal characteristicsSAS transmitters and receivers Ready LED OutLED drive signal SAS-2 Specification ComplianceDifferential signals General interface characteristicsNumerics IndexKCC Msid Mtbf See also cooling Page Constellation.2 SAS Product Manual, Rev. H Page Americas Seagate Technology LLC