Seagate ST94811A, ST94011A Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com

34	Momentus 5400.1 Product Manual, Rev. F

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Contents Momentus ST94011A ST94811A ST92011A ST92811APage Contents Momentus 5400.1 Product Manual, Rev. F List of Figures Momentus 5400.1 Product Manual, Rev. F Introduction Momentus 5400.1 disc driveMomentus 5400.1 Product Manual, Rev. F Drive specifications Specification summarySpecifications Drive specification ST94011A ST94811A ST92011A ST92811ASpecifications Default logical geometry LBA modeFormatted capacity Physical organizationTechnology Specification Physical characteristicsRecording and interface technology Seek time Time to readyTypical seek times msec Read Write Time to ready Typical MaxPower specifications Conducted noise Typical current profileVoltage tolerance Power-management modes Power management modesActive mode Idle modeEnvironmental specifications Shock Operating shockNonoperating shock VibrationAcoustics Electromagnetic immunityDrive level acoustics Electromagnetic immunitySafety certification Measurement type SpecificationReliability Agency certificationAustralian C-Tick N176 Korean RRLFCC verification Page Configuring and mounting the drive Handling and static discharge precautionsJumper settings Master/slave configurationDrive mounting Cable-select optionATA interface signals and connector pins Connector signalsConnector Cable Signal Name Contact Conductor Cable Connector Conductor Contact Signal NameSupported commands Supported ATA commandsCommand name Command code in hex ATA-standard commands ATA-standard power-management commands Command name Command code in hexATA-standard security commands Supported commands Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordSet Features command Features register valuesSupported S.M.A.R.T. commands 4 S.M.A.R.T. commandsCode in features register A.R.T. command Momentus 5400.1 Product Manual, Rev. F Installation considerations Compatibility summarySystem Compatibility Tested systemsBios versions tested Tested Bios versionsOperating system versions tested Operating systems testedCompatibility test configurations Software utilitiesOther certification Vendor ApplicationMomentus 5400.1 Product Manual, Rev. F Seagate Technology support services InternetPresales Support Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index NumericsPage Page Momentus 5400.1 Product Manual, Rev. F Page Seagate Technology LLC

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