Seagate ST9100011FS, ST950011FS, ST9200011FS Presales Support, Technical Support Warranty Service

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Customer Service Operations

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at www.i365.com.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.seagate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Presales, Technical, and Warranty Support

 

 

Call Center

Toll-free

Direct dial

 

USA, Canada,

 

 

 

and Mexico

1-800-SEAGATE

+1-405-324-4700

 

Data Recovery Services

 

 

 

Call Center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-0143

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

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Pulsar Product Manual, Rev. A

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Contents PulsarTM ST9200011FS ST9100011FS ST950011FSRevision history Revision DateContents Pulsar Product Manual, Rev. a List of Figures Page Introduction About the Serial ATA interface Specification summary tables Drive specifications summary for 200, 100 and 50 GB modelsPulsar Product Manual, Rev. a Performance, Recording and interface technology Default logical geometry for ATA based systemsFormatted capacity Physical characteristics PerformanceTime to Ready Access timeTypical access times µs Read Write Power specifications 200GB DC power requirements 100GB DC power requirements 50GB DC power requirements Voltage tolerance Typical current profilesConducted noise Environmental specifications Electromagnetic immunity VibrationOperating vibration Nonoperating vibrationReliability specifications ReliabilityAgency certification Environmental protection ChassisCorrosive environment Configuring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsMounting dimensions-top, side and end view Drive mountingCooling Air flowSerial ATA Sata interface Hot-Plug compatibilitySerial ATA device plug connector pin definitions Serial ATA connector pin definitionsSignal Pin Function DefinitionCommand name Command code in hex Supported ATA commandsSupported ATA commands C6H Identify Device command Word Description ValueXxxxh Ffffh Description if bit is set to Bit Word Bit WordDevice supports Software Settings Preservation Media serial number is supported Write-Read-Verify feature set is supported Set Features command Set Features command values Code in features register A.R.T. command 3 S.M.A.R.T. commands A.R.T. commands Pulsar Product Manual, Rev. a Warranty Support Direct.seagate.com Spp.seagate.com WebTechnical Support Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Presales SupportIndex Page Page Pulsar Product Manual, Rev. a Page Disc Drive, Scotts Valley, California 95066-4544, USA
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