Seagate ST3802110ACE Seagate Technology support services, Internet MySeagate Spp.seagate.com

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5.0Seagate Technology support services

Online services

Internet

www.seagate.com for information about Seagate products and services. Worldwide support is available 24 hours daily by e-mail for your questions.

Presales Support: www.seagate.com/support/email/email_presales.html or Presales@Seagate.com

Technical Support: www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com

mySeagate

my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface—anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail- able.

DB35 Series 7200.2 Product Manual, Rev. C

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Contents DB35 Series Revision status summary sheet Contents DB35 Series 7200.2 Product Manual, Rev. C List of Figures DB35 Series 7200.2 Product Manual, Rev. C Introduction DB35 Series 7200.2 Product Manual, Rev. C Specification summary table Drive specificationsDrive specification ST3500841ACE ST3400833ACE Drive specifications for 500 and 400 Gbyte modelsFollowing web Drive specification ST3300822ACE ST3250824ACE ST3200827ACE Drive specifications for 300, 250, and 200 Gbyte modelsDB35 Series 7200.2 Product Manual, Rev. C Drive specification ST3160212ACE ST3120213ACE ST3802110ACE Drive specifications for 160, 120, and 80 Gbyte modelsAccess the following web LBA mode Default logical geometryFormatted capacity Recording and interface technologyDB35 Series 7200.2 Product Manual, Rev. C Physical characteristics Seek timeStart/stop times Power specifications Typical current profile Conducted noiseVoltage tolerance Active mode Power-management modesIdle mode Sleep modeEnvironmental specifications Nonoperating shock AcousticsVibration Operating vibrationElectromagnetic immunity ReliabilityRadio frequency environments Agency certification Safety certificationElectromagnetic compatibility Korean RRLEnvironmental protection FCC verificationEuropean Union Restriction of Hazardous Substances RoHS Corrosive environment DB35 Series 7200.2 Product Manual, Rev. C Handling and static discharge precautions Configuring and mounting the driveBreather filter hole location Breather filter hole precautionsMaster/slave configuration Jumper settingsDrive as master with a non-ATA-compatible slave Cable-select optionUltra ATA/100 cable Drive mountingMounting dimensions-top, side and end view DB35 Series 7200.2 Product Manual, Rev. C ATA interface ATA interface signals and connector pinsCommand name Command code in hex Supported ATA commandsF6H Write Sectors Without Retries 31H Write Sectors Extended 34H Word Description Value Identify Device commandXx07H Description if bit is set to Bit Word 0CH Set Features commandCode in features Register A.R.T. command 4 S.M.A.R.T. commandsDB35 Series 7200.2 Product Manual, Rev. C Warranty Service Seagate Technology support servicesInternet MySeagate Spp.seagate.com Presales SupportData Recovery Services Data Recovery Services Authorized Service CentersFAX services-All Europe toll call Call center Presales and Technical Support Warranty ServiceToll-free support numbers Asia/Pacific support services Publication feedback survey DB35 Series 7200.2 Product Manual, Rev. C Numerics IndexPage Page DB35 Series 7200.2 Product Manual, Rev. C Page Seagate Technology LLC
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