Seagate ST3450056SS (FDE) Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

80	Cheetah 15K.6 SAS Product Manual, Rev. B

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Contents ST3450856SS ST3300656SSST3146356SS Page Contents Defect and error management InstallationSeagate Technology support services Interface requirementsScope Model Number Full Disk Encryption FDECheetah 15K.6 SAS Product Manual, Rev. B Standards, compliance and reference documents StandardsElectromagnetic compatibility Electromagnetic susceptibilityCompliance European Union Restriction of Hazardous Substances RoHSReference documents Cheetah 15K.6 SAS Product Manual, Rev. B General description Standard features Media descriptionPerformance Factory-installed options ReliabilityFormatted capacities Programmable drive capacityCheetah 15K.6 SAS Product Manual, Rev. B Performance characteristics Internal drive characteristicsAccess time Seek timeFormat command execution time minutes General performance characteristicsStart/stop time 176 144 100Prefetch/multi-segmented cache control Cache operationCaching write data Prefetch operationReliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenance4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact MillisecondsReporting control Determining ratePredictive failures Thermal monitorTemperature Log Page 0Dh Parameter Code Description State of the drive prior to testingDrive Self Test DST DST failure definitionInvoking DST Short and extended testsShort test Function Code 001b Extended test Function Code 010bProduct warranty AbortShipping Product repair and return informationCheetah 15K.6 SAS Product Manual, Rev. B Physical/electrical specifications AC power requirementsDC power requirements ST3450856SS DC power requirementsST3450056SS FDE DC power requirements ST3300656SS DC power requirementsST3450056SS FDE Gbit mode Amps ST3300656SS Gbit mode AmpsST3300056SS FDE DC power requirements ST3146356SS DC power requirementsST3300056SS FDE Gbit mode Amps ST3146356SS Gbit mode AmpsST3146756SS FDE DC power requirements ST3146756SS FDE Gbit mode AmpsPower sequencing Conducted noise immunityCurrent profiles Typical 450GB current profiles Typical 146GB current profiles Power dissipation ST3450856SS modelST3450056SS FDE model ST3300656SS model ST3300056SS FDE model ST3146356SS model ST3146756SS FDE model in 3 Gbit operation Temperature Environmental limitsRelative humidity Effective altitude sea levelShock and vibration ShockPackage size Packaged/product weight Drop height Recommended mountingAir cleanliness VibrationAcoustics Corrosive environmentMechanical specifications Physical dimensions Cheetah 15K.6 SAS Product Manual, Rev. B Defect and error management Drive internal defects/errorsDrive error recovery procedures 51.87 SAS system errors Background Media ScanMedia Pre-Scan Deferred Auto-Reallocation Idle Read After WriteInstallation Drive orientationCooling Air flow Drive mounting GroundingCheetah 15K.6 SAS Product Manual, Rev. B SAS features Interface requirementsDual port support Scsi commands supported Commands supported by Cheetah 15K.6 SAS family drivesCommand name Command code Supported Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Inquiry data Bytes Data hexMode Sense data 2.1 ST3450856SS/ST3450056SS Mode Sense data Mode Pages2.2 ST3300656SS/ST3300056SS Mode Sense data 2.3 ST3146356SS/ST3146756SS Mode Sense data Miscellaneous operating features and conditions Miscellaneous featuresMiscellaneous status SAS physical interfacePhysical interface Datum B Physical characteristics Connector requirementsPin Signal name Signal type Electrical descriptionPin descriptions SAS pin descriptionsSignal characteristics PowerSAS transmitters and receivers Ready LED OutLED drive signal Differential signalsGeneral interface characteristics Eye masks Eye masks overviewReceive eye mask Jitter tolerance masksAbsolute amplitude Normalized time in UIPeak-to SinusoidalJitter Frequency in kHzTransmitter signal characteristics Signal characteristica Units GbpsReceiver signal characteristics Signal characteristic Units GbpsMaximum allowable jitter Impedance specifications Receiver jitter toleranceCompliant jitter test pattern Cjtpat Impedance requirements Sheet 1Transmitter characteristics Impedance requirements Sheet 2Electrical TxRx connections = -5,437dB Shows the zero-length test load Receiver characteristics Cheetah 15K.6 SAS Product Manual, Rev. B Seagate Technology support services InternetPresales Support Technical SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index NumericsIraw SAS See also cooling