Seagate ST3146356SS, ST3300656SS Seagate Technology support services, Internet, Presales Support

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10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Cheetah 15K.6 SAS Product Manual, Rev. A

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Contents ST3450856SS ST3300656SS ST3146356SS Cheetah 15K.6 SASPage Contents Installation Defect and error managementSeagate Technology support services Interface requirementsCheetah 15K.6 SAS disk drive List of FiguresCheetah 15K.6 SAS Product Manual, Rev. a Cheetah 15K.6 SAS disk drive ScopeCheetah 15K.6 SAS Product Manual, Rev. a Standards Standards, compliance and reference documentsElectromagnetic compatibility Electromagnetic susceptibilityEuropean Union Restriction of Hazardous Substances RoHS ComplianceReference documents Cheetah 15K.6 SAS Product Manual, Rev. a General description Standard features Media descriptionPerformance Options factory installed Factory-installed accessoriesReliability Formatted capacitiesCheetah 15K.6 SAS Product Manual, Rev. a Internal drive characteristics Performance characteristicsAccess time Seek timeFormat command execution time minutes General performance characteristicsStart/stop time Cache operation Prefetch/multi-segmented cache controlPrefetch operation Caching write dataError rates Reliability specificationsRecoverable Errors Unrecoverable ErrorsSeek errors Reliability and serviceInterface errors Preventive maintenanceControlling S.M.A.R.T 4 S.M.A.R.TPerformance impact MillisecondsDetermining rate Reporting controlPredictive failures Thermal monitorPrimary Temperature Temperature Log Page 0DhReference Temperature Parameter Code DescriptionInvoking DST State of the drive prior to testingShort and extended tests Short test Function Code 001bAbort Product warrantyShipping Product repair and return informationCheetah 15K.6 SAS Product Manual, Rev. a AC power requirements Physical/electrical specificationsDC power requirements ST3450856SS DC power requirementsST3146356SS DC power requirements ST3300656SS DC power requirementsST3300656SS Gbit mode Amps ST3146356SS Gbit mode AmpsPower sequencing General DC power requirement notesConducted noise immunity Current profilesTypical ST3450856SS current profiles Typical ST3300656SS current profiles Typical ST3146356SS current profiles ST3450856SS in 3 Gbit operation Power dissipationST3300656SS in 3 Gbit operation ST3300656SS CURRENT/POWER vs Throughput SAS 3.0GBST3146356SS CURRENT/POWER vs Throughput SAS 3.0GB ST3146356SS in 3 Gbit operationRandom 8 Block Reads Environmental limits TemperatureEffective altitude sea level Relative humidityShock and vibration ShockRecommended mounting Package size Packaged/product weight Drop heightVibration Air cleanlinessAcoustics Corrosive environmentMechanical specifications Physical dimensions Cheetah 15K.6 SAS Product Manual, Rev. a Defect and error management Drive internal defects/errorsDrive error recovery procedures 51.87 SAS system errors Background Media ScanMedia Pre-Scan Idle Read After Write Deferred Auto-ReallocationDrive orientation InstallationAir flow CoolingGrounding Drive mountingCheetah 15K.6 SAS Product Manual, Rev. a Interface requirements SAS featuresDual port support Scsi commands supported Commands supported by Cheetah 15K.6 SAS family drivesCommand name Command code Supported Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Mode Sense data Inquiry dataBytes Data hex Page Mode Pages 2.1 ST3450856SS Mode Sense data2.2 ST3300656SS Mode Sense data 2.3 ST3146356SS Mode Sense data Miscellaneous features Miscellaneous operating features and conditionsSupported Feature or condition Miscellaneous statusSAS physical interface Datum B Connector requirements Physical characteristicsElectrical description Pin Signal name Signal typePin descriptions SAS pin descriptionsPower Signal characteristicsSAS transmitters and receivers Ready LED OutDifferential signals LED drive signalGeneral interface characteristics Eye masks Eye masks overviewJitter tolerance masks Receive eye maskAbsolute amplitude Normalized time in UISinusoidal Peak-toJitter Frequency in kHzSignal characteristica Units Gbps Transmitter signal characteristicsSignal characteristic Units Gbps Receiver signal characteristicsMaximum allowable jitter Gbps m, n Deterministic jitterqReceiver jitter tolerance Impedance specificationsCompliant jitter test pattern Cjtpat Impedance requirements Sheet 1Transmitter characteristics Impedance requirements Sheet 2Electrical TxRx connections = -5,437dB Shows the zero-length test load Receiver characteristics Cheetah 15K.6 SAS Product Manual, Rev. a Internet Seagate Technology support servicesPresales Support Technical SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Numerics IndexPage SAS See also cooling