Seagate ST680712DE manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

34	ST1.3 Series Product Manual, Rev. C

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Contents ST1.3 Series Rev. CRevision status summary sheet Contents ST1.3 Series Product Manual, Rev. C List of Figures ST1.3 Series Product Manual, Rev. C ST1.3 Series IDE interface ZIF connector disc drive IntroductionDisclaimer Handling precautionsDrive care Power, access times and acoustics Drive specificationsSpecifications Gs 0 to peak, 10-500 Hz @ 0.5 oct/min sweep rate Default logical geometry LBA modeFormatted capacity Model Cylinders Read/write heads Sectors per trackPhysical characteristics Technology SpecificationRecording and interface technology Time to readyPower specifications DC power Typical current profileConducted noise Voltage tolerance Voltage tolerance including noisePower-management modes Active modePerformance idle mode Standby/Sleep modeEnvironmental specifications Shock Operating shockNonoperating shock VibrationOperating sweep sine vibration Operating random vibrationOperating random vibration profile Nonoperating sweep sine vibrationNonoperating random vibration profile Nonoperating random vibrationCorrosive environment Acoustics Electromagnetic immunityDrive level acoustics Electromagnetic immunityMeasurement type Specification ReliabilitySafety certification Agency certificationElectromagnetic compatibility Korean RRLChina Restriction of Hazardous Substances RoHS Directive FCC verificationPage ST1.3 Series Product Manual, Rev. C Handling and static discharge precautions Configuring and mounting the driveSeries Proper Handling example Drive installation ST1.3 Series Product Manual, Rev. C Mounting considerations ST1.3 Series Area for Protective MountingWay ZIF IDE interface connector signals Connector interface signals and connector pinsInterface description Iord Supported ATA commands Supported commands Identify Device command Word ATA specification ValueXxA5H Description if bit is set to Bit Features register values Set Features commandFeature Description ST1.3 Series Product Manual, Rev. C Seagate Technology support services InternetPresales Support Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Publication feedback survey ST1.3 Series Product Manual, Rev. C Index Page Page ST1.3 Series Product Manual, Rev. C Page Seagate Technology LLC