Seagate ST3400071FC Abort, Product warranty, Shipping, Product repair and return information

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5.2.6.2.5Abort

There are several ways to abort a diagnostic. You can use a SCSI Bus Reset or a Bus Device Reset message to abort the diagnostic.

You can abort a DST executing in background mode by using the abort code in the DST Function Code field. This will cause a 01 (self-test aborted by the application client) code to appear in the self-test results values log. All other abort mechanisms will be reported as a 02 (self-test routine was interrupted by a reset condition).

5.2.7Product warranty

Beginning on the date of shipment to the customer and continuing for a period of three years, Seagate war- rants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applicable specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at cus- tomer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products. Refer to Section 10 for contact information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Seagate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

24	NL35 Series FC Product Manual, Rev. D

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Contents NL35 Series FC ST3500071FC ST3400071FCPage Contents Interface requirements Defect and error managementInstallation Seagate Technology support services NL35 Series FC Product Manual, Rev. D List of Figures NL35 Series family disc driveViii NL35 Series FC Product Manual, Rev. D Scope NL35 Series family disc driveNL35 Series FC Product Manual, Rev. D Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance Environmental protectionReference documents Fibre Channel Interface ManualNL35 Series FC Product Manual, Rev. D General description Standard features Media description PerformanceReliability Formatted capacitiesFactory-installed accessories Factory-installed optionsUser-installed accessories Programmable drive capacityPerformance characteristics Internal drive characteristicsSeek performance characteristics Access timeGeneralized performance characteristics GHzCache operation Start/stop timePrefetch/multi-segmented cache control Caching write data Prefetch operationPage NL35 Series FC Product Manual, Rev. D Reliability specifications Error ratesReliability and service Recoverable ErrorsUnrecoverable errors Seek errorsHot plugging the drive Preventive maintenanceMean Time Between Failure Mtbf 4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact MillisecondsTemperature Log page 0Dh Predictive failuresThermal monitor Parameter Code DescriptionState of the drive prior to testing Drive Self Test DSTDST Failure Definition ImplementationInvoking DST Short and extended testsShort test Function Code 001b Extended test Function Code 010bProduct warranty AbortShipping Product repair and return informationPhysical/electrical specifications AC power requirementsDC power requirements ST3500071FC/ST3400071FC DC power requirementsConducted noise immunity General DC power requirement notesPower sequencing Power dissipation Temperature Environmental limitsRelative humidity Effective altitude sea levelShock Package size Packaged/product weight Drop heightShock and vibration Recommended mounting Air cleanliness VibrationAcoustics Typical idle mode sound power ST3500071FC and ST3400071FCCorrosive environment Mechanical specifications Mounting configuration dimensionsNL35 Series FC Product Manual, Rev. D Drive error recovery procedures Defect and error managementDrive internal defects/errors 108.3 Media Pre-Scan FC-AL system errorsBackground Media Scan NL35 Series FC Product Manual, Rev. D Drive orientation InstallationDrive ID/option selection Cooling Air flowDrive mounting GroundingNL35 Series FC Product Manual, Rev. D FC-AL features Fibre Channel link service framesLink services supported Type of frame Link serviceFibre Channel task management functions Fibre Channel Scsi FCP task management functionsFibre Channel task management responses FC Scsi FCP response codesBytes Fibre Channel port loginNPort login Plogi payload Fibre Channel port login accept NPort Login Accept ACC payloadFibre Channel Process Login Process Login Plri payloadFibre Channel Process Login Accept Process Login Accept ACC payloadFibre Channel fabric login Fabric Login Flogi payloadFibre Channel fabric accept login Fabric Login Accept ACC payloadDual port support Fibre Channel Arbitrated Loop optionsFC-AL options supported Option SupportedCommand code Supported Command name Scsi commands supportedSupported commands Supported commands Supported commands Supported commands Supported commands Mode Sense data Inquiry dataNL35 Series inquiry data Bytes Data hexPage DEF CHG NL35 Series FC Product Manual, Rev. D Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusPhysical description Physical characteristicsFC-AL physical interface Electrical description Connector requirementsPart description Positions Part number Features FC-SCA pin descriptions Pin Signal name Signal typePin descriptions FC-AL transmitters and receivers PowerFault LED Out Enable port bypass signals Normal command activity LED statusActive LED Out Active LED Out conditionsMotor start control signals Parallel Enclosure Services Interface ESIMotor start controls 11 SEL6 through SEL0 ID linesHex Dec SettingArbitrated loop physical address Alpa values Signal characteristics LED driver signals LED drive signalDifferential Pecl output characteristics Differential Pecl input characteristicsEye diagram data values Link rate GHzNL35 Series FC Product Manual, Rev. D Seagate Technology support services InternetPresales Support Technical SupportData Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index NumericsFAN Flogi Plogi Page See also cooling