Seagate ST3500071FC, ST3400071FC Seagate Technology support services, Internet, Presales Support

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10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

NL35 Series FC Product Manual, Rev. D

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Contents ST3500071FC ST3400071FC NL35 Series FCPage Contents Installation Defect and error managementInterface requirements Seagate Technology support services NL35 Series FC Product Manual, Rev. D NL35 Series family disc drive List of FiguresViii NL35 Series FC Product Manual, Rev. D NL35 Series family disc drive ScopeNL35 Series FC Product Manual, Rev. D Electromagnetic susceptibility Applicable standards and reference documentationStandards Electromagnetic compatibilityEnvironmental protection Electromagnetic complianceFibre Channel Interface Manual Reference documentsNL35 Series FC Product Manual, Rev. D General description Standard features Formatted capacities Media descriptionPerformance ReliabilityProgrammable drive capacity Factory-installed accessoriesFactory-installed options User-installed accessoriesAccess time Performance characteristicsInternal drive characteristics Seek performance characteristicsGHz Generalized performance characteristicsPrefetch/multi-segmented cache control Start/stop timeCache operation Prefetch operation Caching write dataPage NL35 Series FC Product Manual, Rev. D Error rates Reliability specificationsSeek errors Reliability and serviceRecoverable Errors Unrecoverable errorsMean Time Between Failure Mtbf Preventive maintenanceHot plugging the drive Milliseconds 4 S.M.A.R.TControlling S.M.A.R.T Performance impactParameter Code Description Temperature Log page 0DhPredictive failures Thermal monitorImplementation State of the drive prior to testingDrive Self Test DST DST Failure DefinitionExtended test Function Code 010b Invoking DSTShort and extended tests Short test Function Code 001bProduct repair and return information Product warrantyAbort ShippingST3500071FC/ST3400071FC DC power requirements Physical/electrical specificationsAC power requirements DC power requirementsPower sequencing General DC power requirement notesConducted noise immunity Power dissipation Effective altitude sea level TemperatureEnvironmental limits Relative humidityShock and vibration Package size Packaged/product weight Drop heightShock Recommended mounting Vibration Air cleanlinessCorrosive environment Typical idle mode sound power ST3500071FC and ST3400071FCAcoustics Mounting configuration dimensions Mechanical specificationsNL35 Series FC Product Manual, Rev. D Drive internal defects/errors Defect and error managementDrive error recovery procedures 108.3 Background Media Scan FC-AL system errorsMedia Pre-Scan NL35 Series FC Product Manual, Rev. D Drive ID/option selection InstallationDrive orientation Air flow CoolingGrounding Drive mountingNL35 Series FC Product Manual, Rev. D Type of frame Link service FC-AL featuresFibre Channel link service frames Link services supportedFC Scsi FCP response codes Fibre Channel task management functionsFibre Channel Scsi FCP task management functions Fibre Channel task management responsesNPort login Plogi payload Fibre Channel port loginBytes Process Login Plri payload Fibre Channel port login acceptNPort Login Accept ACC payload Fibre Channel Process LoginFabric Login Flogi payload Fibre Channel Process Login AcceptProcess Login Accept ACC payload Fibre Channel fabric loginFabric Login Accept ACC payload Fibre Channel fabric accept loginOption Supported Dual port supportFibre Channel Arbitrated Loop options FC-AL options supportedSupported commands Scsi commands supportedCommand code Supported Command name Supported commands Supported commands Supported commands Supported commands Bytes Data hex Mode Sense dataInquiry data NL35 Series inquiry dataPage DEF CHG NL35 Series FC Product Manual, Rev. D Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features Supported Feature or conditionFC-AL physical interface Physical characteristicsPhysical description Part description Positions Part number Features Connector requirementsElectrical description Pin descriptions Pin Signal name Signal typeFC-SCA pin descriptions Fault LED Out PowerFC-AL transmitters and receivers Active LED Out conditions Enable port bypass signalsNormal command activity LED status Active LED Out11 SEL6 through SEL0 ID lines Motor start control signalsParallel Enclosure Services Interface ESI Motor start controlsArbitrated loop physical address Alpa values SettingHex Dec Signal characteristics Differential Pecl input characteristics LED driver signalsLED drive signal Differential Pecl output characteristicsLink rate GHz Eye diagram data valuesNL35 Series FC Product Manual, Rev. D Technical Support Seagate Technology support servicesInternet Presales SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Numerics IndexFAN Flogi Plogi Page See also cooling