Seagate ST3400071FC manual Warranty Service, Data Recovery Services Authorized Service Centers

Page 80

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

72	NL35 Series FC Product Manual, Rev. D

Image 80

Contents NL35 Series FC ST3500071FC ST3400071FCPage Contents Interface requirements Defect and error managementInstallation Seagate Technology support services NL35 Series FC Product Manual, Rev. D List of Figures NL35 Series family disc driveViii NL35 Series FC Product Manual, Rev. D Scope NL35 Series family disc driveNL35 Series FC Product Manual, Rev. D Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance Environmental protectionReference documents Fibre Channel Interface ManualNL35 Series FC Product Manual, Rev. D General description Standard features Media description PerformanceReliability Formatted capacitiesFactory-installed accessories Factory-installed optionsUser-installed accessories Programmable drive capacityPerformance characteristics Internal drive characteristicsSeek performance characteristics Access timeGeneralized performance characteristics GHzCache operation Start/stop timePrefetch/multi-segmented cache control Caching write data Prefetch operationPage NL35 Series FC Product Manual, Rev. D Reliability specifications Error ratesReliability and service Recoverable ErrorsUnrecoverable errors Seek errorsHot plugging the drive Preventive maintenanceMean Time Between Failure Mtbf 4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact MillisecondsTemperature Log page 0Dh Predictive failuresThermal monitor Parameter Code DescriptionState of the drive prior to testing Drive Self Test DSTDST Failure Definition ImplementationInvoking DST Short and extended testsShort test Function Code 001b Extended test Function Code 010bProduct warranty AbortShipping Product repair and return informationPhysical/electrical specifications AC power requirementsDC power requirements ST3500071FC/ST3400071FC DC power requirementsConducted noise immunity General DC power requirement notesPower sequencing Power dissipation Temperature Environmental limitsRelative humidity Effective altitude sea levelShock Package size Packaged/product weight Drop heightShock and vibration Recommended mounting Air cleanliness VibrationAcoustics Typical idle mode sound power ST3500071FC and ST3400071FCCorrosive environment Mechanical specifications Mounting configuration dimensionsNL35 Series FC Product Manual, Rev. D Drive error recovery procedures Defect and error managementDrive internal defects/errors 108.3 Media Pre-Scan FC-AL system errorsBackground Media Scan NL35 Series FC Product Manual, Rev. D Drive orientation InstallationDrive ID/option selection Cooling Air flowDrive mounting GroundingNL35 Series FC Product Manual, Rev. D FC-AL features Fibre Channel link service framesLink services supported Type of frame Link serviceFibre Channel task management functions Fibre Channel Scsi FCP task management functionsFibre Channel task management responses FC Scsi FCP response codesBytes Fibre Channel port loginNPort login Plogi payload Fibre Channel port login accept NPort Login Accept ACC payloadFibre Channel Process Login Process Login Plri payloadFibre Channel Process Login Accept Process Login Accept ACC payloadFibre Channel fabric login Fabric Login Flogi payloadFibre Channel fabric accept login Fabric Login Accept ACC payloadDual port support Fibre Channel Arbitrated Loop optionsFC-AL options supported Option SupportedCommand code Supported Command name Scsi commands supportedSupported commands Supported commands Supported commands Supported commands Supported commands Mode Sense data Inquiry dataNL35 Series inquiry data Bytes Data hexPage DEF CHG NL35 Series FC Product Manual, Rev. D Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusPhysical description Physical characteristicsFC-AL physical interface Electrical description Connector requirementsPart description Positions Part number Features FC-SCA pin descriptions Pin Signal name Signal typePin descriptions FC-AL transmitters and receivers PowerFault LED Out Enable port bypass signals Normal command activity LED statusActive LED Out Active LED Out conditionsMotor start control signals Parallel Enclosure Services Interface ESIMotor start controls 11 SEL6 through SEL0 ID linesHex Dec SettingArbitrated loop physical address Alpa values Signal characteristics LED driver signals LED drive signalDifferential Pecl output characteristics Differential Pecl input characteristicsEye diagram data values Link rate GHzNL35 Series FC Product Manual, Rev. D Seagate Technology support services InternetPresales Support Technical SupportData Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index NumericsFAN Flogi Plogi Page See also cooling