NETGEAR NETGEAR 341U Troubleshooting, General Tips, Oled Display Is Dark, Cannot Display the Home

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Troubleshooting

Learn about various troubleshooting tips, and what to do when a specific message is displayed.

General Tips

Here are some general tips to get you started.

nGo to sprint.com/support to access troubleshooting and other resources.

nThe knowledge base at the NETGEAR website (support.netgear.com) may also be useful.

OLED Display Is Dark

If the OLED display is dark, turn it on using the NETGEAR 341U Manager. See Turning the OLED Display On or Off.

Insufficient Signal Strength

If you have insufficient signal strength, an icon is displayed on the device’s home screen, and on the NETGEAR 341U Manager’s Status section.

Insufficient signal strength, indicated by , may occur because:

nYou are outside network coverage areas.

nYour device’s internal antenna is pointing in the wrong direction.

nYou are in or near a structure that is blocking the signal.

nYou are near a device that is causing radio signal interference.

nA network or account problem is preventing you from obtaining service. See also Improving Signal Strength.

Cannot Display the Home Page

Your Web browser may display an error message when you try to display the home page. The error message depends on your Web browser.

n“Could not connect to remote server” (Opera)

n“Internet Explorer cannot display the webpage” (Internet Explorer)

n“Oops! This link appears to be broken” (Google Chrome)

Troubleshooting

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Contents Page Table of Contents Page Page Page Get Started Your DeviceCare and Maintenance Package ContentsSystem Starting Your Device for the First Time Getting HelpContacting Sprint Customer Service Visiting the Sprint WebsiteDevice Basics Mobile Broadband Information and Settings3G and LTE Networks Internet Connection Information Signal InformationRestarting the Device Oled Display Micro-SIMPage External Antennas AlertsYour Network Connection Connecting the DeviceLaunching Your Network Connection TRU-Install WindowsMac Click Continue Installation Oled Display Interpreting the Oled DisplayData Usage Netgear 341U Manager Interface HomeLogging In as an Administrator Displaying the Netgear 341U Manager HomeData Usage My Account Summary Alerts Status Connection DetailsGPS Start / Stop CancelTime of fix Settings General Device TabGeneral Software and Reset Tab Settings Click Settings General Software and ResetDownload / Backup Restore SettingsClick Settings General System Logs ResetGeneral System Logs Tab Roaming Mode Click Settings Network PreferencesNetwork Mode Network Preferences TabNetwork APN Access Point Name Tab Network SIM Security Tab PS service type Click Settings Network Status DetailsNetwork Status Details Tab IP Address TX PowerCell ID Channel ULSupport Web AboutUser Guide Manage AccountCompartment Account Details My number USB modem’s telephone numberMobile Station ID associated with your phone number Serial number of the SIMTwitter FeedbackConnect with us Facebook Product Support User GuideNetgear 341U Manager Home Page Settings Device SettingsDisplay Settings Setting the Oled Display Data Usage FormatChanging the Netgear 341U Manager URL Changing the Netgear 341U Manager PasswordChanging the Netgear 341U Manager IP Address Numbers, and symbols Click Submit Device Settings Viewing Network Activation Information Configuring NetworksViewing Data Usage Session Network SettingsSetting the Roaming Mode Billing CycleSetting the Allowed Network Mode Enabling / Disabling the Roaming Guard Warning MessageConfiguring Access Point Names Exporting Settings Software and ResetExporting and Importing Settings Importing SettingsDownloading Software Updates Update USB Modem Software and FirmwareClick Install Now Resetting to Factory Default Settings Resetting Your DeviceResetting Device Settings Only Upgrading Firmware From a FileEnter the MSL code provided by Sprint, then click Submit Setting the GPS Mode GPS SettingsEnabling / Disabling GPS Using Metric Units Frequently Asked Questions How Do I Enable or Disable GPS? What is GPS?Where Can I Use GPS? What are some GPS Limitations?How Do I Access My Corporate Network Through a VPN? Are Terminal Sessions Supported?Click Settings Network Preferences Click Update PRL Improving Signal StrengthImproving 3G Network Service TipsGeneral Tips TroubleshootingInsufficient Signal Strength Oled Display Is DarkDouble-clickInternet Options Cannot Connect to the Mobile Broadband NetworkFrom the Connections tab, select Never dial a connection Cannot Check for Updates GPS Doesn’t Seem to Be AvailableApprovals Technical SpecificationsRadio Frequency and Electrical Specifications TransmitSoftware Specifications Environmental SpecificationsMechanical Specifications Safety and Hazards Safety InformationImportant Notice Regulatory Notices FCC ID PY3AC341URegulatory Notices Licenses LegalPatents GNU General Public License VersionPage Legal Legal No Warranty How to Apply These Terms to Your New Programs GNU General Public License Version Definitions Source CodeBasic Permissions Protecting Users Legal Rights From Anti-Circumvention LawConveying Verbatim Copies Conveying Modified Source VersionsConveying Non-Source Forms Additional Terms Acceptance Not Required for Having Copies TerminationAutomatic Licensing of Downstream Recipients Patents Use with the GNU Affero General Public License No Surrender of Others FreedomRevised Versions of this License Limitation of Liability Disclaimer of WarrantyInterpretation of Sections 15 GNU Lesser General Public License Version Preamble Page Page Page Page Legal No Warranty Exception to of the GNU GPL Additional DefinitionsConveying Modified Versions Object Code Incorporating Material from Library Header Files Combined WorksCombined Libraries Fontconfig LicenseRevised Versions of the GNU Lesser General Public License Libxml2 License Hash.c License Locapi License Pimd LicenseShadow License ISC License OpenSSL LicenseOriginal SSLeay License Legal Copyright TrademarksLimitation of Liability Additional Information and Updates Index APNDRC GPS IP address of 3G network connection Otasp RS-SINR LTE Rsrp Rsrq URL Wwan radio IP address Index 105