Contents | Multi-Tech Systems MT5600BAV.90, MT5600BLV.90 guide

Chapter 7 - Troubleshooting	41
None of the Indicators Light	41
The Modem Does Not Respond to Commands	42
The Modem Cannot Connect When Dialing	43
The Modem Disconnects While Online	44
The Modem Cannot Connect When Answering	45
File Transfer Is Slower Than It Should Be	45
Data Is Being Lost	45
There Are Garbage Characters on the Monitor	46
The Modem Doesn’t Work with Caller ID	46
Fax and Data Software Can’t Run at the Same Time	46
Appendix A - Regulatory Compliance	47
FCC Part 68 Telecom	47
Fax Branding Statement	48
Canadian Limitations Notice	48
EMC, Safety, and R&TTE Directive Compliance	49
International Modem Restrictions	49
New Zealand Telecom Warning Notice	49
South African Notice	50
Appendix B - Technical Specifications	51
Appendix C - Warranty, Service, and Technical Support	53
Multi-Tech Systems, Inc. Warranty & Repairs Policies	53
Online Warranty Registration	54
Service	54
Replacement Parts	55
Technical Support	56
Internet Sites	56
Appendix D - Upgrading the Firmware	57
Introduction	57
Upgrade Overview	57
Step 1 - Identify the Modem Firmware	57
Step 2 - Identify the Current Firmware Version	58
Step 3 - Download the Upgrade File	58
Step 4 - Extract the Upgrade Files	58
Step 5 - Clear Your Stored Paramenters	59
Step 6 - Upgrade the Modem’s Firmware	59
Step 7 - Restore Your Parameters	59
Appendix E - Installing a Modem Under Linux	60
Introduction	60
Standard Linux Serial Port Definitions	60
Installation	60
Setup	60
Appendix F - Pin Descriptions	62
RS-232 Pin Descriptions	62
RS-232 Cable Pinouts	63
Leased Line Pinouts	64
Index	65

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide