Hypertec ISDN 10T Router manual Troubleshooting

Page 69

Troubleshooting

Troubleshooting Tips

Before you call technical support organization for assistance, check the following :

1.The power supply is connected and the power LED is on.

2.Turn the power off and on again, observe the alarm (ALM) LED During power-up self-test, the ALM LED flashes.

If the ALM LED flashes and remains on for more than 10 seconds, there is an internal hardware failure. Notify your reseller that the ISDN router has failed the self-test, and order a replacement.

If the LED goes off after the test has been completed, the power-up self-test has been successful.

3.Verify that the ISDN cable (RJ45, 8 pin position) is connected to the ISDN router and make sure that it is an ISDN connection, not a plain old telephone connection.

The ISDN router will not operate if connected to an analog telephone wall jack. If your ISDN router is equipped with U interface, make sure that the ISDN router is connected directly into the ISDN wall outlet. If your ISDN router is equipped with a S/T interface, make sure that the ISDN router is connected to an intermediate telephone device called NT-1.

62

Image 69

Contents Hypertec Isdn 10T Router Introduction Contents Hypertec Isdn 10T Router Internet/Intranet EthernetSecurity Analog ServicesNetwork Management Router SoftwareHypertec Isdn 10T Router Packing List About this ManualGeneral Hardware InstallationInstallation Software Installation Installing the Hypertec Isdn 10T Router NMSInstalling EasyWeb if there is no installed Http server Uninstalling NMSInstalling EasyWeb if there is an installed Http server Installing EasyWebIsdn Overview Example using the Microsoft Personal web server on Win95Isdn Switch Variants Interface Type National Isdn Variants Default SettingPhysical Interface Service type Number of channels Service Profile Identifiers SPIDs56K/64K Rate Adaption Isdn Permanent Nailed CircuitData Communication Services BridgingRouting IP Address and Subnet Mask Internet and Intranet Connection ProfilesRouting Table IP Address, Un-Numbered, or NumberedUnnumbered Isdn Link Dynamic IP address AssignmentIPX Frame Type IPX AddressIPX Spoofing RIPF1 F1 F2 F2 Packet Multilink PPPBandwidth on Demand Dial on DemandData Compression Packet Filtering, IP Access ListCalling Line Identification Clid CallbackNAT Voice Preemption Line Provisioning ServiceIntroduction Ordering the Isdn LineSwitch type Isdn Service Isdn Switches and Services SupportedCapability Isdn Service Package Using Isdn Order CodesProvisioning the Isdn Line Capability PackagesSolution Set Isdn Service Solution SetsSwitch Feature Value National Isdn 1 & National IsdnMultiple Subscriber Numbering MSN Terminal Types More InformationIntroduction General NMS Menu Structure Configura NMS Windows LoginExample Sub-Menu window NMS System Menus NMS Toolbar Required InformationDescription Source Required or Optional Logging Into NMS Starting NMSLocal Router Name Quick Configuration MenuDial-out Authentication Network Address Translation EnableDial-out Password Local IP MaskPhone Number Isdn Switch TypeCall-in Password Call-in AuthenticationLocal Menu Local Ethernet Sub-menuChannel Alarm Threshold Switch TypeDevice Name IP AddressLocal Isdn Window Phone 2 Usage Phone 1 UsageData Usage Route TableAccess List ARP ProxyRIP Protocol IP Address Pool Start Address, End Address Local Dhcp Sub-menuSubnet Mask Gateway AddressData Service Dhcp EnableDomain Name Lease DurationInternet PPP Window Remote Router NameAve Interval UtilIdle IP Enable Remote Snmp EnableInternet IP Sub-menu IP Address of Remote EthernetLocal End IP Address of Isdn Line IP Mask of Remote EthernetRemote End IP Address of Isdn Line IP Mask of Isdn LineFTP Server Starting PortHttp Server Telnet ServerCalling Num Clid12, Intranet PPP Window Encapsulation Protocol 13, Intranet IP Window Intranet IP MenuIntranet IPX Menu 14, Intranet IPX Window Age SpoofingIPX Route Table IPX SAP Table15, Snmp Window Snmp MenuDescription Trap EnableName LocationBroadcasts ErrorsChannel Status DiscardsB1 Channel Status B2 Channel StatusChannels Up Time Error FramesChannels In Use B1 UtilisationDetail Log Enable Trouble ShootingClear Trap List Trap HistoryPPP Attempts Isdn Data Call SuccessPPP Success Managing the Hypertec Router from a Console20, Console Login Screen Managing the Hypertec Router from a Browser 21, Console Quick Config ScreenRouter Isdn Express Route Troubleshooting Monitor the status of the D channel LED Monitor the status of the B channel LEDsMonitor the status of the Ethernet LEDs Index If your are unable to make voice callIf your are unable to make a data call Index Spid SPID-1 SPID-2 Product Warranty