Hypertec ISDN 10T Router manual Index, If your are unable to make voice call

Page 71

Troubleshooting

8.If your are unable to communicate with the router through NMS.

The Network Management System (NMS) communicates with the router through Ethernet using the SNMP protocol. If your NMS is unable to get SNMP response from the router, check the following :

Ping a known active station in the local Ethernet. If you are unable to receive the ICMP response, you may have problem with your TCP/IP installation. Check the NMS Ethernet cable, NIC, and TCP/IP configuration.

If you are able to ping other TCP/IP stations but not the ISDN router. Make sure that the ISDN router is active, and it is assigned with the correct IP address.

9.If your are unable to make voice call

If you are unable to make a voice call when there is no B channel or only one B channel is in use as indicated by the B channel LEDs. Check the RJ11 telephone cable and the analog device itself.

10.If your are unable to make a data call

This is a more complicated problem than any of the previous list. It is suggested that you use NMS statistics, and trace utilities to help you perform the diagnosis. The NMS trace utility show you the network activities in detailed. The NMS statistics give you detailed LAN and WAN frame count.

If you are sending traffic towards an Internet or Intranet, but the B channel LED or trace window shows no ISDN activities. You should check your IP network configuration.

If the ISDN router fails at the ISDN dialing attempt, check the telephone number configured. The number has to be one associated with an ISDN data device at the remote end. The trace windows should provide you with the precise error message.

If the ISDN call is connected briefly for a few seconds, and then disconnected. Mostly likely your PPP configuration mismatches the remote end. Check your PPP configuration including PPP authentication protocol, and password.

Index

browser management

4-42

 

1

1->0 Idle

4-20, 4-29

1->2 Utilization

4-20, 4-28

 

2

2->1 Utilization

4-20, 4-28

A

access list

4-15

Analog Services features

1-3

ARP Proxy

4-15

average interval

4-20, 4-28

B

bandwidth-on-demand

3-11

B-channel alarm threshold

4-12

bridging

3-4

C

 

 

call ID

4-25

call-back

4-25

Callback

3-13

Caller ID

3-13, 3-20

call-in authentication

4-10, 4-20, 4-28

call-in password

4-10, 4-20, 4-28

calling number

4-25

Challenge Authentication Protocol

3-9

CHAP

3-9

community

 

 

read

4-35

read-write

4-35

compression

4-9, 4-19, 4-26

Concepts & Principles of Operations

3-1

configuration and management

4-1

Connection Profile

3-4

Console management

4-40

64

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Contents Hypertec Isdn 10T Router Introduction Contents Hypertec Isdn 10T Router Internet/Intranet EthernetRouter Software Analog ServicesSecurity Network ManagementHypertec Isdn 10T Router Packing List About this ManualGeneral Hardware InstallationInstallation Software Installation Installing the Hypertec Isdn 10T Router NMSInstalling EasyWeb Uninstalling NMSInstalling EasyWeb if there is no installed Http server Installing EasyWeb if there is an installed Http serverIsdn Overview Example using the Microsoft Personal web server on Win95Physical Interface Isdn Switch VariantsInterface Type National Isdn Variants Default Setting Isdn Permanent Nailed Circuit Service Profile Identifiers SPIDsService type Number of channels 56K/64K Rate AdaptionRouting Data Communication ServicesBridging IP Address, Un-Numbered, or Numbered Internet and Intranet Connection ProfilesIP Address and Subnet Mask Routing TableUnnumbered Isdn Link Dynamic IP address AssignmentIPX Frame Type IPX AddressIPX Spoofing RIPF1 F1 F2 F2 Packet Multilink PPPBandwidth on Demand Dial on DemandCallback Packet Filtering, IP Access ListData Compression Calling Line Identification ClidNAT Ordering the Isdn Line Line Provisioning ServiceVoice Preemption IntroductionSwitch type Isdn Service Isdn Switches and Services SupportedCapability Packages Using Isdn Order CodesCapability Isdn Service Package Provisioning the Isdn LineSolution Set Isdn Service Solution SetsMultiple Subscriber Numbering MSN Switch Feature ValueNational Isdn 1 & National Isdn Introduction Terminal TypesMore Information General NMS Menu Structure Configura NMS Windows LoginExample Sub-Menu window NMS System Menus Description Source Required or Optional NMS ToolbarRequired Information Logging Into NMS Starting NMSLocal Router Name Quick Configuration MenuLocal IP Mask Network Address Translation EnableDial-out Authentication Dial-out PasswordPhone Number Isdn Switch TypeLocal Ethernet Sub-menu Call-in AuthenticationCall-in Password Local MenuIP Address Switch TypeChannel Alarm Threshold Device NameLocal Isdn Window Route Table Phone 1 UsagePhone 2 Usage Data UsageRIP Protocol Access ListARP Proxy Gateway Address Local Dhcp Sub-menuIP Address Pool Start Address, End Address Subnet MaskLease Duration Dhcp EnableData Service Domain NameInternet PPP Window Remote Router NameIdle Ave IntervalUtil IP Address of Remote Ethernet Remote Snmp EnableIP Enable Internet IP Sub-menuIP Mask of Isdn Line IP Mask of Remote EthernetLocal End IP Address of Isdn Line Remote End IP Address of Isdn LineTelnet Server Starting PortFTP Server Http ServerCalling Num Clid12, Intranet PPP Window Encapsulation Protocol 13, Intranet IP Window Intranet IP MenuIntranet IPX Menu 14, Intranet IPX Window IPX SAP Table SpoofingAge IPX Route Table15, Snmp Window Snmp MenuLocation Trap EnableDescription NameBroadcasts ErrorsB2 Channel Status DiscardsChannel Status B1 Channel StatusB1 Utilisation Error FramesChannels Up Time Channels In UseTrap History Trouble ShootingDetail Log Enable Clear Trap ListManaging the Hypertec Router from a Console Isdn Data Call SuccessPPP Attempts PPP Success20, Console Login Screen Managing the Hypertec Router from a Browser 21, Console Quick Config ScreenRouter Isdn Express Route Troubleshooting Monitor the status of the Ethernet LEDs Monitor the status of the D channel LEDMonitor the status of the B channel LEDs If your are unable to make a data call IndexIf your are unable to make voice call Index Spid SPID-1 SPID-2 Product Warranty
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