Huawei Aolynk DR811 Troubleshooting Suggestions, Problem Troubleshooting Suggestion

User Manual
Aolynk DR811/DR814 ADSL2+Broadband Router	8 Troubleshooting

8 Troubleshooting

This chapter suggests solutions to problems you may encounter in installing or using the ADSL router, and provides instructions for using several IP utilities to diagnose problems.

Contact Customer Support if these suggestions do not resolve the problem.

8.1 Troubleshooting Suggestions

Table 8-1Troubleshooting suggestions

Problem	Troubleshooting Suggestion
LEDs
Power LED	Verify that you are using the power cable provided with the device
does not	and that it is securely connected to the ADSL router and a wall
illuminate	socket/power strip.
Link LED does
not illuminate	Verify that a standard telephone cable (called an RJ-11 cable) like
after phone	the one provided is securely connected to the DSL port and your
cable is	wall phone port.
attached.
	Verify that the Ethernet cable is securely connected to your LAN
	hub or PC and to the ADSL router. Make sure the PC and/or hub
	is turned on.
	Verify that you are using a straight-through Ethernet cable to the
	uplink port on a hub or a cross-over cable to a stand-alone PC. If
LINK LAN LED	you connect the device to an ordinary hub port (not uplink), you
	must use a straight-through cable. (To check: hold the connectors
does not	at each end of the cable side-by-side with the plastic spring facing
illuminate after
	down. Looking at the wires from left to right, if the first, second,
Ethernet cable	third, and sixth wires are in the same color on the two connectors,
is attached.
	then it is a straight-through cable. For a cross-over cable, wire 1
	on one connector should be in the same color as wire 3 on the
	other. The same is true with wires 2 and 6.)
	Verify that your cable is sufficient for your network requirements.
	A 100 Mbps network (10BaseTx) should use cables labeled CAT
	5. A 10Mbps network may tolerate lower quality cables.
Internet Access

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