GarrettCom 6K16V manual Troubleshooting, Before Calling for Assistance, www . GarrettCom . com

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6.0TROUBLESHOOTING

Magnum 6K16V Managed Fiber Switch

Installation and User Guide (06/04)

6.0TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and consistently high performance in all network environments. The installation of a Magnum 6K16V Switch is a straightforward procedure (see INSTALLATION, Section 2.6); the operation is also straightforward and is discussed in Section 4.

Should problems develop during installation or operation, this section is intended to help locate, identify and correct these types of problems. Please follow the suggestions listed below prior to contacting your supplier. However, if you are unsure of the procedures described in this section or if the Magnum 6K16V Switch is not performing as expected, do not attempt to repair the unit; instead contact your supplier for assistance or contact GarrettCom Customer Support.

6.1Before Calling for Assistance

1.If difficulty is encountered when installing or operating the unit, refer back to the Installation Section of the applicable chapter of this manual. Also check to make sure that the various components of the network are interoperable.

2.Check the cables and connectors to ensure that they have been properly connected and the cables/wires have not been crimped or in some way impaired during installation. (About 90% of network downtime can be attributed to wiring and connector problems.)

3.Make sure that an AC power cord is properly attached to each Magnum 6K16V Switch unit. Be certain that each AC power cord is plugged into a functioning electrical outlet. Use the PWR LEDs to verify each unit is receiving power.

4.If the problem is isolated to a network device other than the Magnum 6K16V Switch product, it is recommended that the problem device be replaced with a known good device. Verify whether or not the problem is corrected. If not, go to Step 5 below. If the problem is corrected, the Magnum 6K16V Switch and its associated cables are functioning properly.

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum 6K16V Switch unit or if unknown, contact GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance.

www . GarrettCom . com

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Contents Hardware www . GarrettCom . comManaged Fiber Switch Installation and User GuideInstallation and User Guide Magnum 6K16V Managed Fiber Switch HardwareTrademarks Reorient or relocate the receiving antenna Contacting GarrettCom, IncFederal Communications Commission Radio Frequency Interference StatementOPERATION SPECIFICATIONSInstallation IntroductionAPPENDIX B Internal DC Power Supply Options 5.0 Introduction - Magnum 6K16V Managed Fiber Switch PMTROUBLESHOOTING APPENDIX A WARRANTY INFORMATIONPERSONAL SWITCHES, 10/100MB 6K-SERIES MANAGED FIBER SWITCHES, GIGABIT, 100 ANDQUAD-SERIES FIBER SWITCHES, 100 & 10MBPS, FIBER AND “OUTDOOR” ETHERNET SWITCH, FOR TEMPERATUREMODELS MEDIA CONVERTERS, 10MB AND 100MB SERIESBRIDGE PORT MODULES BPMS, 4 TYPES, FOR SEGMENT TRANSCEIVERS, 10MB SERIES MINI-TRANSCEIVERS AND COAXNetwork Standards and Compliance, hardware 1.0 SPECIFICATIONS 1.1 Technical SpecificationsFiber Multi-mode connector types supported PerformancePower Supply Internal Fiber Single-mode connector typesAlarm Relay Contacts Management Console connectorEmail sales@GarrettCom.com for details Per-port jumpers and switchesAgency Approvals NEBS Test Classification NEBS Compliant1.2 Ordering Information Magnum Managed Fiber Switch 16 ports maxConfiguration Options MODEL DESCRIPTIONfiber ports connector 2.0 Introduction 2.1 Inspecting the Package and Product 2.2 Product Description - Magnum 6K16V Managed Fiber Switch 6K8-MLC or -SLC below 100Mb, mode, and connector2.2.1 Eight-port SFF fiber modules 6K8-MTRJ, 6K8-MLC, 100Mb fiber Fig.2.2.2 SFF Fiber Port Modules 6K8-MTRJ to the left and2.2.2 Eight-Port Copper Module, 6K8-RJ45 with 4@ MTRJ 100Mb mm SFF 4@ RJ-45 + 2@ 100Mb SCThe Magnum Combo six-port modules are also available1@ 1000Mb Fiber SC + 4@10/ 100Mb 2.2.4 Four-Port 10 Mb and 100Mb mm Fiber ST Modules2.2.6 Gigabit 1000Mbps port modules 1@ 1000Mb Fiber SC + 2@ 100Mb SC2.2.7 Frame Buffering and Flow Control 2.2.6 Packet Prioritization, 802.1p QOSftp//ftp.garrettcom.com 2.2.8 Managed Network Software MNS-6K for Magnum 6K16V„ Features Fiber-Built-In 2.3 Features and Benefits„ Managed switching for high performance Ethernet LANs „ Switching services includes 802.1p QoS packet prioritization2.4 Applications Example 1 Magnum 6K16V Switch for a Industrial applicationInternet Fig. 2.1- The Industrial factory floor application with Magnum 6K16VSNMP Monitor 3.1 Locating Magnum 6K16V Switches 3.0 Installation3.2 Connecting Ethernet Media IEEE Standard 3.2.1 Connecting Fiber Optic ST-type, “twist-lock”3.2.2 Connecting Fiber Optic SC-type, Snap-In 3.2.3 Connecting Single-Mode Fiber OpticMedia 3.2.5 Connecting Twisted Pair CAT5E or better, Unshielded or Shielded3.3 DIN-Rail Mounting 3.2.6 Connecting Gigabit Media Using GBICs3.3.1 Mounting Dimensions for 6K16V with metal brackets 3.4 Powering the Magnum 6K16V Managed Fiber Switch Relay Contacts 3.5 Alarm Contacts for monitoring internal power, and Software Trapsand will void the warranty 3.6 6K16V Port Module 6KPM Installation3.6.1 Preparation for Installing and Removing 6KPMs Be sure the power cord is unpluggedFigure 3.6.1b Magnum 6K16V, Top view without chassis cover Caution Be careful not to disturb the power supplyStep 2. Remove Chassis Cover Figure 3.6.1a Removing the Front panel from the unitFig 3.6.2a Granddaughter Board shown separately 3.6.2 Installing 6KPM Cards in the Magnum 6K16VStep 3. Remove front panel face plate retaining screws Figure 3.6.1c Top View - 6KPM retaining screws hold Face Plateversion for 4 copper 10/100 ports Fig. 3.6.2c Daughter Board, top view ofFigure 3.6.2f Securely latching up 6KPM Cards into a Magnum 6K16V Fig. 3.6.2g Top View 6KPM Module installed inside a 6K16VStep 3. Remove 6KPM Card Caution Be sure the power cord is unplugged3.6.3 Removing 6KPM Cards firmly. Figure 3.6.3a Top View - 6 retaining s crews shown by arrowsEnlarged view of Magnum 6K16V Console Port area 3.7 Connecting a Management Console Terminal to Magnum 6K16VDB-9 Console port connector 3.7.1 RS-232 DB-9 Console Com port Serial port pin assignmentsAddress Learning 4.1 Switching Functionality4.0 OPERATION Filtering and ForwardingSpeed LED, ON when the speed is 100Mbps , OFF when the 4.3 Up-link Manual Switches set as = , for RJ-45 port onlyPower LED, ON when external power is applied to the unit Full / Half duplex LED, ON when the port is running fullAuto-negotiation per-port for 802.3u-compliant switches occurs when 4.5 Flow-control, IEEE 802.3x standard 4.6 Power Budget Calculations for Magnum 6K16V PM’s with Fiber MediaLXSC40 and the “Cable Loss” for 9/125 Single-mode is 0.2 dB/km LXSC70 Km, fdx Magnum 6K16V Managed Fiber SwitchInstallation and User Guide 06/04 6KP4V5.1 Inspecting the Package and Product 5.0 Introduction - Magnum 6K16V Managed Fiber Switch Port Modules5.2 6KPM Module Description 5.2.1b 6KP4-F10ST, 4@10Mb multi-mode FX-ST “twist lock” Module connectors and configured ports are ST connectorsand configured as 10Mb Half-duplex by defaultRJMSC is also a Combo 6 Port mode SC-type connectors. Itmodule of the 6K16V Switch The Magnum 6KP6as 25+ Km see Power Budget, Section 6KP8-MTRJ “small-form-factor”5.2.5 6KP8-MTRJ, 8 @100Mb multi-mode FX , MTRJ Small-Form-factor The functionality of this 100BASE-FX multi-mode 4 port module isThe Magnum 6KP8-45MT MTRJ connectors give an advantage5.2.6 6KP8-45MT, 4@ 10/100Mbps RJ-45 and 4@100Mb multi-mode FX MTRJ Small-Form-Factor5.2.9 6KP8-RJ45 Twisted Pair, 10/100Mb 8-Port connecting to a hub or another switch 6KP8V 5.2.11 GBIC-SXSC Gigabit fiber1000Mb, multi-mode SC ConnectorSingle-Mode Fiber port LC 5.2.12 6KM-BLNK 5.2.11a GBIC-LXSC Gigabit fiber 1000Mb, multi-mode SC Connector6.1 Before Calling for Assistance 6.0 TROUBLESHOOTING6.3 Return Material Authorization RMA Procedure 6.2 When Calling for AssistanceGarrettCom, Inc 213 Hammond Ave Fremont, CA Attn. Customer Service No Problem Found6.4 Shipping and Packaging Information B2.0 -48VDC, 24VDC and 125VDC POWER, THEORY OF OPERATION B1.0 SPECIFICATIONS FOR MAGNUM 6K16V SWITCHES, DC POWERB4.0 6K16V’S -48V, 24, 125 OR 5VDC INSTALLATION B3.0 APPLICATIONS FOR DC POWERED ETHERNET SWITCHESB5.0 OPERATION B4.1 UL Requirements for DC-powered unitsB7.0 TROUBLESHOOTING hooked up at the lastPower Supply Internal, 125VDC Dual-Source, model # Dual-Src-125V Power Supply Internal, 24VDC Dual-Source, model # Dual-Src-24VC3.0 DUAL-SOURCE OPTION, THEORY OF OPERATION C5.0 INSTALLATION C4.0 FEATURES AND BENEFITS OF THE DUAL-SOURCE DESIGNC7.0 OPERATION C5.1 UL RequirementsC6.0 ORDERING INFORMATION Example Magnum 6K16VR-48VDC