Falcon SG800-2T, SG800-1T Technical Support, Requesting Technical Information or Support

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6.Technical Support

Your FALCON® Electric SG Series UPS is backed by one of the finest customer service teams assembled. Write, call, fax or email should you require technical assistance or service.

Falcon Electric Inc.

5106 Azusa Canyon Road Irwindale, CA. 91706 Service 800.842.6940 Voice 626.962.7770

Fax 626.962.7720

Email: service@falconups.com

WWW.FALCONUPS.COM

Please have your UPS model, serial numbers and date of purchase on hand prior to your call. This information is located on the identification label on the rear panel of the unit. This information is essential in retrieving your unit’s historical records. Should our service department determine service is required, you will be given a Return Material Authorization number (RMA) along

with return shipping instructions.

The RMA number issued must appear on the outside of the shipping carton. The original shipping container must be used when returning any SG Series product. Falcon Electric will not assume any responsibility for shipping damage. In the event of shipping damage, you will be notified of the damage and be instructed to file a claim with the freight carrier. You will be billed for all repairs caused by the shipping damage. You must submit a copy of our repair invoice to the carrier for reimbursement.

All units must be returned prepaid. The address and shipping instructions will be given to you at the time the RMA is issued.

7.Requesting Technical Information or Support

You may request technical information or support by email or telephone.

Please send your technical or support questions by email to:

SUPPORT@FALCONUPS.COM

You may contact a FALCON support engineer directly by calling the FALCON support line between 9:00 am and 4:00 pm PST.

800.842.6940

8.FALCON Web Support

Product data sheets, specification and owner’s manuals are available in Adobe® Acrobat .PDF format on our corporate website.

WWW.FALCONUPS.COM

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Contents Owners Operating Manual Table of Contents SG Series ON-LINE UPS System Block Diagram Important Safety Instructions Microprocessor Control Input Power Factor CorrectionExtended Battery Bank Option True Regenerative On-Line DesignInstallation Instructions Page SW1 Typical Extended Battery Bank & UPS Interconnection Installation Procedure for Extended Battery BanksFor 800VA-1KVA Models SG800VA-3kVA Tower Extended Battery Bank Selection GuideOperation Load Level Indicator LedsInverter Indicator LED = UPS Output Voltage is of Range Audible AlarmsCategory one alarms Category two alarmsSG800-2T & SG1K-2T Typical Rear Panel Overview Rear Panel DetailsSG800-1T & SG1K-1T Typical Rear Panel Overview SG1.5K-2T, SG2K-2T & SG3K-2T Typical Rear Panel Overview SG1.5K-1T, SG2K-1T & SG3K-1T Typical Rear Panel OverviewBreaker Supported Protocols Communications InterfacesLocation Typical Falcon Dry Contact Relay Board No on-bypass signalWith on-bypass signal Opto Board Internal Circuitry No-bypass signalTypical Falcon Opto-coupler Interface Card APC Style Board APC Style Dry Contact Relay BoardBattery Replacement Care & MaintenanceBattery Life vs. Temperature FCC Considerations Storing the UPS and Batteries800.842.6940 Falcon Web Support Technical SupportRequesting Technical Information or Support SUPPORT@FALCONUPS.COMFalcon ELECTRIC, INC NEW Product Limited WarrantySG SeriesTM UPS Plus 2kVA 3kVA 2kVA & 3kVA