Enterasys Networks 2S4082-25-SYS, 7S4280-19-SYS manual Troubleshooting Checklist

Page 65

 

 

 

Troubleshooting Checklist

 

Table 5-2 Troubleshooting Checklist (continued)

 

 

 

 

 

Problem

Possible Cause

Recommended Action

 

 

 

 

 

Cannot contact the

IP address not assigned.

Refer to the Enterasys Matrix DFE-Diamond/Platinum

 

module through

 

Series Configuration Guide for the IP address

 

in-band

 

assignment procedure.

 

management.

 

 

 

Port is disabled.

Enable port. Refer to the Enterasys Matrix

 

 

DFE-Diamond/Platinum Series Configuration Guide for instructions to enable/disable ports.

Host Port policy and/or management VLAN is incorrectly configured, or not configured.

Verify that a management VLAN exists and that it is associated with the Host Port.

Refer to the Enterasys Matrix DFE-Diamond/Platinum Series Configuration Guide for information about Host Port and management VLAN configuration.

 

No link to device.

Verify that all network connections between the

 

 

network management station and the module are valid

 

 

and operating.

 

 

If the problem continues, contact Enterasys Networks

 

 

for technical support.

 

 

 

Port(s) goes into

Loop condition detected.

Verify that Spanning Tree is enabled. Refer to the

standby for no

 

Enterasys Matrix DFE-Diamond/Platinum Series

apparent reason.

 

Configuration Guide for the instructions to set the type

 

 

of STA.

 

 

Review the network design and delete unnecessary

 

 

loops.

 

 

If the problem continues, contact Enterasys Networks

 

 

for technical support.

 

 

 

User parameters

Position of Mode switch (7),

Reenter the lost parameters as necessary. Refer to the

(IP address, device

Persistent Data Reset, was

Enterasys Matrix DFE-Diamond/Platinum Series

and module name,

changed sometime before

Configuration Guide for the instructions to configure

etc.) were lost

either cycling power or

the device.

when the module

pressing the

If the problem continues, contact Enterasys Networks

power was cycled,

OFFLINE/RESET switch,

for technical support.

the front panel

causing the user-entered

 

OFFLINE/RESET

parameters to reset to

 

switch was

factory default settings.

 

pressed.

Clear Persistent Data that

 

 

 

 

was set through Local

 

 

Management.

 

 

The module was moved

 

 

either from slot-to-slot or

 

 

from chassis-to-chassis.

 

 

 

 

Enterasys NAC Controller Hardware Installation Guide 5-5

Page 64 Page 66
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Page 64 Page 66
Contents Enterasys Page Page Regulatory Compliance Information Electromagnetic Compatibility EMC Supplement to Product Instructions Vcci Notice Enterasys NETWORKS, INC. Firmware License Agreement Vii Viii Contents Troubleshooting NAC Controller PEP InstallationAppendix a Specifications and Regulatory Compliance Initializing the NAC ControllerFigures IndexTables MGBIC-08 Xiv Who Should Use This Guide How to Use This GuideAbout This Guide For Refer to Related DocumentsCommonly Used Acronyms Typographical ConventionsGetting Help Overview IntroductionNAC Controller PEP N1-7C111 ChassisOverview 2S4082-25 NAC Controller PEP 2S4082-25 NAC Controller PEP7S4280-19 NAC Controller PEP 7S4280-19 NAC Controller PEPPower Supply Lanview LEDs Redundant Power SuppliesPower Supply Status Through System Management Auto-Ranging Power SuppliesSecure Networks Policy Support Lanview Diagnostic LEDsStandards Compatibility Standalone or Rack Mountable ChassisLanview Diagnostic LEDs Introduction Site Guidelines Installation Requirements and GuidelinesPower Supply LEDs Configuration GuidelinesPower Supply PS LED Status Definitions Lanview LEDsFan LED NAC Controller PEP Network RequirementsFan LED States and Definitions LED Color Status10BASE-T Network Link Aggregation100BASE-TX Network 1000BASE-T Network1000BASE-SX/LX/ELX Network Page Unpacking the Enterasys Matrix N1 Chassis Enterasys Matrix N1 Chassis SetupInstalling the Chassis on a Flat Surface Setting Up the Enterasys Matrix N1 ChassisOrder of Installation QuantityInstalling the Chassis on the Rack Shelf Installing the Chassis into a RackInstalling the Rubber Feet Attaching the Electrostatic Discharge Wrist Strap Installing the Chassis Directly to the RackESD Grounding Receptacle Powering Up a Enterasys Matrix N1 ChassisCooling Fans Connecting the 15-Amp AC Power CordsRequired Tools NAC Controller PEP InstallationUnpacking the NAC Controller PEP Important NoticeContents of Module Carton Quantity Installing Optional Mini-GBICsInstallation Mini-GBIC with LC Connector Removing the Mini-GBIC Installing NAC Controller PEP into the Matrix N1 ChassisPreparation InstallationConnecting UTP Cables to the 2S4082-25 Connecting to the NetworkN1 Chassis slot Metal back panel FTM2 backplane connectors NAC Controller PEP cardRJ45 connector RJ45 port connector port Group Select button Connecting a Twisted Pair Segment to the NAC Controller PEPRX+ TX1+ RX1 TX2+ TX3+ RX3 RX2 TX4+ RX4 Connecting Fiber-Optic Cables to Mini-GBICs 10 Cable Connection to MT-RJ Fiber-Optic Connectors 11 Cable Connection to LC Fiber-Optic Connectors What Is Needed Connecting to COM Port for Local ManagementConnecting to an IBM PC or Compatible Device Parameter Setting12 Connecting an IBM PC or Compatible Connecting to a VT Series Terminal13 Connecting a VT Series Terminal Connecting to a ModemRJ45 Adapter Wiring and Signal AssignmentsCOM Port Adapter Wiring and Signal Diagram VT Series Port Adapter Wiring and Signal Diagram Completing the InstallationModem Port Adapter Wiring and Signal Diagram RJ45 DB25First-Time Log-In Using a Console Port Connection 15 Matrix DFE Startup Screen Example N7 Chassis Using Lanview TroubleshootingAbout the Management Mgmt LED Viewing the Receive and Transmit ActivityLanview LEDs for the 7S4280-19 Lanview LEDs for the 2S4082-25Alternating 67% on, 33% off Lanview LEDsColor State Recommended Action Series Configuration Guide for proper setup Troubleshooting ChecklistProblem Possible Cause Recommended Action Troubleshooting ChecklistOFFLINE/RESET Switch for the 2S4082-25 Overview of the NAC Controller PEP Shutdown ProcedureLast Resort Shutdown Procedure Recommended Shutdown ProcedurePage Initializing the NAC Controller NAC Controller Ports Layer 3 NAC Controller Positioning General Management ConsiderationsLayer 2 In-Band Management Topology Layer 2 Out-Of-Band Management Topology Layer 3 Out-Of-Band Management Preparation for NAC Controller InitializationChoose NAC Controller Installation Type NAC Controller Initialization ProcedureEnter the Management Vlan ID NAC Controller Initialization Procedure 12 Setup NAC Controller PEP Networking 13 Enter NetSight Server IP Address 16 Configure System Date and Time 17 Set the System Date 19 Select the UTC/Local Hardware Clock Setting 21 Enable an Snmp Daemon NAC Controllers Require Separate Domains NAC Controller Policy ConfigurationSetup the Vlan Configurations 24 Determining NAC Controller Mode of Operation 25 Import From Device Wizard Modifying NAC Controllers Preconfigured Policy26 Import From Device Wizard Adding Assessment Classification Rules 28 Services ScreenModifying the Downstream Default Policy Page 7C111 Chassis Specifications and Regulatory Compliance Specifications and Regulatory CompliancePhysical Specifications Table A-1 Chassis Specifications PhysicalRegulatory Requirements Power SupplyEnvironmental Requirements Table A-5 NAC Controller Engine Specifications Ports NAC Controller Engine Interface SpecificationsExternal Power Supply Processor/MemoryTable A-6 COM Port Pin Assignments Signal Name Input/Output Table A-5 NAC Controller Engine SpecificationsNAC Controller Engine COM Port Pinout Assignments EnvironmentalTable A-7 Specifications for 2S4082-25 NAC Controller PEP 2S4082-25 Module SpecificationsPorts Processors/MemoryTable A-8 COM Port Pin Assignments Signal Name Input/Output NAC Controller PEP 7S4280-19 SpecificationsTable A-9 Specifications 2S4082-25 COM Port Pinout Assignments7S4280-19 COM Port Pinout Assignments Mini-GBIC Input/Output SpecificationsTable A-10 Mini-GBIC Input/Output Port Specifications MGBIC-LC03 Specifications 1000BASE-SX Gigabit Ethernet SpecificationsMGBIC-LC01/MGBIC-MT01 Specifications 1000BASE-SX MGBIC-08 Specifications 1000BASE-ELX MGBIC-LC09 Specifications 1000BASE-LXTable A-20 MGBIC-02 / Specifications MGBIC-02 Specifications 1000BASE-TRegulatory Compliance Table A-21 Compliance StandardsSetting the Mode Switches Mode Switch Bank Settings Optional InstallationsLocation of Memory Modules Memory Locations and Replacement ProceduresConnector arms Flash Dimm Replacement ProcedureConnector fingers Flash DimmFigure B-4 Installing the Dimm Installing the DimmInstalling the Dram Simm Dram Simm Replacement ProcedureConnector contacts Removing the Dram SimmDram Simm alignment notches Dram Simm Connector arms Connector contactsNumerics IndexIndex-2
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