EnGenius Technologies ENH500 user manual Contacting Technical Support

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A.2 Contacting Technical Support

If you encounter issues that cannot be resolved using this manual, please contact your vendor where you purchase the device. If you cannot contact your vendor, you may also contact EnGenius Customer Service department in the region where you purchased the device. Before you contact your local EnGenius office, please prepare the following information:

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Product model name and serial number The place where you purchased the product Warranty information

The date when you received the product

A brief description about the issue and the attempts you tried to resolve it

To contact EnGenius Customer Service office in the United States, please use either of the following methods:

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Email: support@EnGeniustech.com

Telephone: 1-888-735-7888

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Contents Wireless Access Point / Client Bridge Table of Contents LAN Setup Appendix B Specifications Appendix C Glossary About This Document Before you startFeatures Difficult-to-wire environmentsAbility to access real-time information Product OverviewWireless extensions of Ethernet networks Wired LAN backupFrequently altered environments Training and educational facilitiesBenefits System Requirement Package ContentsHardware Overview Understanding the ENH500 LEDs LEDPre-installation Guidelines InstallationInstalling the ENH500 Wireless Network Modes Access Point Mode This completes the installation procedureAccess Point with WDS Function Mode Client Bridge Mode WDS Bridge Mode Client Router Mode Page Configuring Your Computer for TCP/IP Configuring Microsoft WindowsPage Configuring Microsoft Windows Vista Configuring Microsoft Windows XP Configuring Apple Mac OS Click the Network Connections iconLogging into the ENH500 Username and Password Status Save / LoadMain Wireless Client List System LogConnection Status Dhcp Client TableSystem Switching the Operation Mode Wireless Configuration Wireless SettingsWireless Mode Channel HT ModeAccept / Cancel Extension ChannelWireless Security Save / CancelSuppressed Ssid Station SeparationPrefer Bssid Site SurveyWDS Client Profile RefreshWireless mode supports 802.11a/n mixed modes. It is MAC Address ModeFilled in if an AP in the Site Survey is selected Profile Wireless Security Settings 1 WEPWPA-PSK 3 WPA2-PSK WPA-PSK Mixed 5 WPA 6 WPA2 WPA Mixed Wireless Advanced Settings Aggregation Wireless TrafficShaping Wireless MAC Filter ACL ModeMAC Address Filter AddWDS Link Settings LAN Setup IP SettingsSpanning Tree Settings WAN Settings Router SettingsStatic IP Internet Connection TypeAccount Name Domain NameDhcp Dynamic IP Internet Connection TypeGet Automatically From Use These DNS ServersSecondary DNS servers manually Specify the Maximum Transmit Unit size. EnGenius recommends PPPoE Point-to-Point Protocol over EthernetThat it remains in Auto Connect on Demand Keep AliveGet Automatically From ISPPptp Point-to-Point Tunneling Protocol Pptp Server UsernameLAN Settings Router Mode VPN Pass Through Port Forwarding DMZ Hosting DMZDMZ Address Management Settings AdministrationManagement Vlan Save / Apply / CancelPort Snmp Settings Backup/Restore Settings Firmware UpgradeTime Settings Save/Apply / Cancel 10.7 LogSyslog Log Server IP AddressDiagnostics Network Configuration Examples Access PointSelect Operation Mode to Client Bridge from System PropertiesWDS Bridge Select Operation Mode to Client Router from System Change your Local Area Network setting to Obtain an IPInternet Service Provider on the WAN Settings Address AutomaticallyTo Factory Default in the Management Appendix a TroubleshootingQuestion Answer Contacting Technical Support Channel Tx Avg. Power Optimal dBm Appendix B SpecificationsRx Sensitivity Optimal dBm Environment & Mechanical Access Point Appendix C GlossaryESS ID Passphrase Simple Network Management Protocol Snmp WPA2 Appendix D Statements of Conformity Federal Communication Commission Interference StatementIndustry Canada Statement Europe Declaration of Conformity 0560 Slovensky Slovak Suomi Finnish