•You are dialing according to the guidelines your service provider gave you. Your provider’s web site should provide instructions and examples. For instance, you may need to dial local calls as though they were long distance. Or, you may need to dial a call within your country as though you were calling from outside the
•You aren’t taking too long between digits when you dial a number. If you take a very long time, the V3 may register that you have completed dialing before you are through. If this is a possibility, hang up and try again.
When I pick up the phone, I don’t hear a dial tone.
For aV3 used normally, the dial tone you hear when you first pick up your phone comes from the local phone company. Check that:
•You have installed any phone adapters required for your country.
•Your TELCO line is firmly plugged into the telephone wall jack.
If you have another phone jack for the same phone line, plug your phone into that jack and make sure you hear a dial tone. If you don’t, contact your local phone service provider. If you do, then check that:
When some people call me, my Caller ID display doesn’t work.
Some phones that display caller ID are very sensitive to ring type. If you are using the VoIP version of the ring and tone sounds but find that the Caller ID display on your phone is unreliable, try switching back to the standard ring and tone configuration. See page 25 for instructions on changing your ring.
The Caller ID setting may not be set to the right value for your phone. You have one of two choices, Bell 212 or V.23. Go to the V3’s Advanced Voice page and click the Advanced VoIP Setup button to check your setting.
Appendix D: Troubleshooting | 77 |