Multi Tech Equipment MT5634ZBA-V-V92 manual None of the Indicators Light

Page 71

MultiModemZBA-V-V92 User Guide

8 Solving Problems

 

 

Chapter8-SolvingProblems

Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter:

•None of the LEDs light when the modem is on.

•The modem does not respond to commands.

•The modem cannot connect when dialing.

•The modem disconnects while online.

•The modem cannot connect when answering.

•File transfer is slower than it should be.

•Data is being lost.

•There are garbage characters on the monitor.

•The modem doesn’t work with Caller ID.

•Fax and data software can’t run at the same time.

If you experience problems, please check the following possibilities before calling Technical Support (see Appendix D).

None of the Indicators Light

When you turn on the modem, the LED indicators on the front panel should flash briefly as the modem runs a self-test. If the LEDs remain off, the modem is probably not receiving power.

ÖMake sure the modem’s power switch is on, especially if you normally turn the modem on by turning on a power strip.

ÖIf the modem is plugged into a power strip, make sure the power strip is plugged in and its power switch is on.

ÖMake sure the power supply is firmly connected to the modem and the power supply’s power cord is firmly connected to both to the power supply and the wall outlet or power strip.

ÖIf the power strip is on and the modem switch is on, try moving the power supply to another outlet on the power strip.

ÖTest that the outlet is live by plugging another device, such as a lamp, into it.

ÖThe modem or power supply may be defective. If you have another Multi-Tech modem, try swapping modems. If the problem goes away, the first modem or power supply might be defective. Call Technical Support for assistance.

CAUTION: Do not under any circumstances replace the power supply with one designed for another product; doing so can damage the modem and void your warranty.

74

Page 70 Page 72
Image 71
Page 70 Page 72
Contents MT5634ZBA-V-V92 Record of Revisions Table of Contents AT Commands, S-Registers, and Result Codes Introduction Upgrade Overview Chapter Introduction MultiModemZBA-V-V92 User Guide Introduction Product DescriptionYou Supply We SupplyChapter Installation Mount the Feet Safety WarningsMultiModemZBA-V-V92 User Guide Installation Opening the Modem Change the Internal JumpersChanging the Voice Jumper MultiModemZBA-V-V92 User Guide2 InstallationLocation of the Jumpers Changing the Dial-Up/Leased-Line JumpersConnect the Modem to the Telephone Line Connect the Two-Wire Leased LineConnect the Modem to Your System Connect the Modem to You PCConnect the Microphone Connect the Modem to the AC Power OutletConnect the Modem to a Phone Optional Connect a Microphone and/or Speakers OptionalSurge Protectors and Lightning Install the Modem DriverPower-On Test Installing the Modem DriverClick Initial Setup and Country Selection Configure the Modem for Your CountryUsing the Global Wizard to Configure Your Modem Using AT Commands to Configure Your ModemInstall and Configure Your Software Chapter Operation MultiModemZBA-V-V92 User Guide Operation Front PanelPhoneTools Features Configuring the ModemLeased Line Operation SetupOperation Connecting to the InternetSending a Fax Dial-Up NetworkingChapter ATCommands,S-Registers,and ResultCodes Answer AT CommandsRepeat Last Command Communication Standard SettingEcho Online Data Characters Echo Command Mode CharactersNumber ATDT1028806127853500$123456789 DS=n Dial Stored Telephone NumberModulation Handshake Monitor Speaker ModeReturn Online to Data Mode Result Codes Enable/DisableResult Code Options Modem ResetTone Dialing Result Code FormatXON/XOFF Pacing Control Load Factory SettingsAsynchronous Communications Mode Data Terminal Ready DTR ControlStore Dialing Command Test CommandsDisplay Current Settings Store Current Configuration\Kn Break Control \Bn Transmit Break\V n Protocol Result Code \Nn Error Correction Mode Selection\Tn Inactivity Timer \Qn Flow Control SelectionView Numbers in Blacklist Adaptive Answer Result Code EnableDC n AT Command Control Data Calling Tone$Dn DTR Dialing Direct Connect EnableCisco Configuration Command Speed ResponseData Compression Reporting Command +DCS=x,y Select V.44 Data CompressionCommand +DS44=n V.44 Data Compression Subparameters Enable Synchronous Buffered ModeMod Modulation SelectionMod value Valid maxrate values bps Command +PCW= n Call Waiting EnableModem Hook Flash Modem on Hold EnableCommand +PMHR=n Modem on Hold Initiate PCM Upstream IgnoreS109 Command +PMHT=n Modem on Hold TimerQuick Connect Control Callback Attempts Command +VCID=n Caller ID SelectionCommand +VDR=x, y Distinctive Ring Report Command #CBDn Callback DelayCommand #CBNy=x Store Callback Password Command #CBF? Callback Failed Attempts DisplayCommand #CBFR Callback Failed Attempts Reset #CBIn Local Callback Inactivity TimerCommand %%%ATCR Remote Configuration Escape Sequence #Sx Enter Setup Password#S=x Store Setup Password Command +++ATCR Escape SequenceRegisters Value Rate S38S108 S42S48 S89Terse Verbose Description Result CodesBlacklist Full Remote Configuration MultiModemZBA-V-V92 User Guide Remote Configuration Basic ProcedureSetup To Change the Setup PasswordTo Change the Remote Escape Character Callback Security MultiModemZBA-V-V92 User Guide Callback Security CallbackSecurityTo Set the Parity of the Callback Security Messages To Turn Callback Security On and OffTo Assign Callback Passwords and Phone Numbers Number-Entry Callback Calling ProceduresPassword-Only Callback PasswordExtension-Entry Callback Command #CBD n Callback Delay Callback Security CommandsCommand #CBIn Local Callback Inactivity Timer #S= x Store Setup Password #S x Enter Setup PasswordDT, or DP. Example AT&Z0=+-ATM0D5551212,??? Command &Zy=+-x,???Store Dialing CommandMultiModemZBA-V-V92 User Guide6 Callback Security Callback Assignments FormModem on Hold Operation MultiModemZBA-V-V92 User Guide Modem on Hold Operation What Is Modem on Hold?Modem on Hold Program Enable Caller ID Modem on Hold SettingsDisable Modem on Hold Enable Modem on HoldExit MTMoh Check Modem StatusAbout MTMoh Answering a Voice Call Using Modem on HoldResuming a Data Call Solving Problems MultiModemZBA-V-V92 User Guide Solving Problems None of the Indicators LightModem Does Not Respond to Commands Modem Cannot Connect When Dialing Modem Disconnects While Online Data Is Being Lost Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Fax and Data Software Can’t Run at the Same Time There Are Garbage Characters on the MonitorModem Doesn’t Work with Caller ID Appendixes MultiModemZBA-V-V92 User Guide Regulatory Compliance FCC Part 68 TelecomFax Branding Statement FCC PartInternational Modem Restrictions Canadian Limitations NoticeIndustry Canada New Zealand Telecom Warning Notice EMC, Safety, and R&TTE Directive ComplianceSouth African Notice Intelligent Features MultiModemZBA-V-V92 User Guide Technical SpecificationsError Correction Mode of OperationIndicators Command BufferConnectors DiagnosticsIdentify the Modem Firmware Upgrade OverviewIntroduction Clear Your Stored Parameters Download the Upgrade FileExtract the Upgrade Files Identify the Current Firmware VersionRestore Your Parameters Upgrade the Modem’s FirmwareStandard Linux Serial Port Definitions InstallationUsing the Terminal Program Minicom to Verify Operation Answering Calls Using the Modem to Call the InternetSelect Dialup Configuration Tool Calling the ISPMultiModemZBA-V-V92 User Guide Connecting to a Cisco Router Connecting to a Cisco Router Console PortConfigure the Modem for your Country Configure for Callback Security in Direct Connect ModeConsole Port Final Setup Cable Pin-outs and Cabling Guide Console Modem Remote ConfigurationSignal RJ-45 pin DB-9 pin DB-25 pin Console Port ConnectionsMultiModemZBA-V-V92 User Guide Connecting to a Cisco Router Repair Procedures for U.S. and Canadian Customers Multi-Tech Systems, Inc. Warranty & Repairs PoliciesWarranty Repair Procedures for International Distributors Attn Repairs, Serial # Online Warranty Registration ServiceCanadian Customers International Customers outside U.S.A. and CanadaInternational Distributors Replacement PartsTechnical Support Internet SitesIndex Index MultiModemZBA-V-V92 User Guide Index 103104

MT5634ZBA-V-V92 specifications

The Multi Tech Equipment MT5634ZBA-V-V92 is a versatile and reliable modem designed for various data communication applications. As a part of the MultiTech line of products, this modem is engineered to provide seamless connectivity in both dial-up and broadband environments. Its robust feature set ensures compatibility with a wide array of devices, making it a great choice for businesses and individuals alike.

One of the main features of the MT5634ZBA-V-V92 is its ability to operate at V.92 speeds, allowing for data transmission rates of up to 56 Kbps. This makes it suitable for sending and receiving large amounts of data quickly, a significant advantage for businesses that require efficient communication. The modem is also backward compatible with previous V.90 technologies, ensuring that it can connect with older systems without any issues.

Another notable aspect of the MT5634ZBA-V-V92 is its built-in error correction and data compression capabilities. These technologies significantly enhance data integrity and transmission speed, resulting in fewer dropped connections and faster downloads. The modem uses state-of-the-art compression algorithms to optimize data flow, making it ideal for applications that require reliable and swift data exchange.

In terms of connectivity, the MT5634ZBA-V-V92 supports various interfaces, including RS-232, which allows for easy integration with a wide range of computer systems and other devices. Its flexibility in interfacing options makes it suitable for diverse environments, from industrial applications to home office setups.

The modem's design is also focused on user-friendliness. It comes equipped with LED indicators that provide real-time status updates on power, data transmission, and network connection, allowing users to monitor their connections effortlessly. Additionally, the device includes a simple installation process, which minimizes downtime and helps users get up and running quickly.

The MT5634ZBA-V-V92 is built to last, with a sturdy construction that ensures durability in demanding conditions. Its compact design allows for easy mounting and placement, making it an excellent choice for both stationary and mobile applications.

Overall, the Multi Tech Equipment MT5634ZBA-V-V92 is a powerful modem that merges speed, reliability, and flexibility. With its advanced features and technologies, it stands out as a dependable solution for anyone in need of high-performance data communication. Whether for business or personal use, this modem meets the connectivity needs of today's digital landscape with ease.
Top Page Image Contents