Hughes manual Problem, Possible Cause, Action, R-BGAN Satellite IP Modem User Manual

Problem	Possible Cause	Action
	The browser may	For Netscape, go to Advanced Preferences and select
	not be correctly	‘Direct connection to the Internet’.
	configured.	For Microsoft Internet Explorer, select Tools / Internet Options /
		Connections / LAN Settings and uncheck the box labelled
		‘Use a proxy server for your LAN’.
		YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO
		YOUR OTHER INTERNET CONNECTION.
The Control Pad	Java is not enabled	If using Netscape, enable Java. If using Internet Explorer,
appears to “lock	on your browser.	download the latest version of the Java Runtime Environment
up” after it has		(JRE) from http://java.sun.com.
been successfully
launched.
Primary LAN	The interface cable	Remove and reinsert the interface cable from both the PC
connection to the	is not plugged in	and the Modem.
Modem does not	correctly.
function.
	The PC Windows	Make sure the Windows network settings in the PC are set to
	network settings	choose IP settings automatically (DHCP). Then reboot the PC.
	may not be
	configured
	correctly.
	The PC can only	Disconnect all other LAN connections. Make sure the Modem
	have one active	is the only active LAN connection.
	LAN connection.	Windows limits the number of network bindings to six. If you
	When connected
		have more than six, you must remove one in order for the PC
	to the PC, the
		to communicate with the Modem.
	Modem must be
	the only active LAN
	connection.
The compass does	The compass is not	Place the Satellite IP Modem on a flat and level surface
not appear to work	level or is near	away from metallic objects.
correctly.	metal.
The Security Code	The code may	After three failed attempts to enter the Security Code, you
appears to be	have been	must switch the Modem off and on again. If you forgot the
invalid.	changed.	Security Code, contact your Service Provider.
The SIM PIN code	The code may	If the SIM PIN is blocked, contact your Service Provider to
appears to be	have been	obtain the PUK (PIN Unlock Key) code. Enter the PUK when
invalid.	changed.	prompted.
The Satellite IP	No signal or weak	Make sure no obstruction is blocking the GPS antenna and
Modem cannot	signal.	that the Modem has a clear view of at least 3/4 of the sky.
locate itself using		Make sure that you do not place your hand or another
GPS.		object over the GPS antenna.
	Determining GPS	Wait for 5 minutes. Switch the Modem off and on again.
	position can take
	up to 5 minutes.
	The Modem is	Go to the Advanced Network Settings page on the Control
	configured to use	Pad and set ‘Switch GPS Antenna’ to ‘internal.’
	an external GPS
	antenna.
The Signal Strength	Java not enabled	Enable Java applications on the browser.
meter on the	on the browser.

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