Number and Description | Cause | Solution |
|
|
|
25 Network connection | Internal software error. | Power down the Satellite IP Modem |
failure - GPRS stack could |
| and try again. If the problem continues, |
not detach from MUX |
| contact your Service Provider. |
interface. Power down and |
|
|
try again. |
|
|
|
|
|
26 SIM card error - IMSI field | SIM card may have been | SIM card was incorrectly programmed. |
is longer than 8 bytes and is | programmed incorrectly. | The SIM card must be replaced by |
invalid. Please contact your |
| another from your Service Provider. |
Service Provider. |
|
|
|
|
|
27 GPRS software internal | Internal software error. | Power down the Satellite IP Modem |
failure - GPRS stack |
| and try again. If the problem continues, |
message subscription |
| contact your Service Provider. |
failure. Please contact your |
|
|
Service Provider. |
|
|
|
|
|
28 Terminal Equipment has | The connection between | Remove and reinsert the interface |
been disconnected from | Terminal Equipment and User | cable from both the PC and the |
the User Terminal. Please | Terminal has been removed, | Modem. When done reboot the UT. |
establish the connection | or |
|
| The interface cable between |
|
| Terminal Equipment and User |
|
| Terminal is not plugged in |
|
| properly. |
|
|
|
|
29 Network access blocked | The GPS fix is invalid or UT is | Verify that the Modem has an open |
– GPS fix is too old. Power | unable to obtain the valid | view of the sky to get a GPS fix. |
down and try again. UT will | GPS fix. | If the problem continues, contact your |
attempt to reacquire |
| |
connection after receiving |
| Service Provider. |
a new GPS fix. |
|
|
|
|
|
30 Network service is not | Network connection failure | If the problem continues, contact your |
available – Invalid position | due to invalid position | Service Provider. |
for selected LAI. Please |
|
|
power down and contact |
|
|
your Service Provider. |
|
|
38 Network access blocked | Connection failure due to | Verify that the Modem has an open |
- Stored GPS data may not | invalid GPS information | view of the sky to get a current GPS fix. |
reflect true location. Please |
| If the problem continues, contact your |
obtain a new GPS location. |
| Service Provider. |
|
|
|
39 User Info encoded in SIM | The User Info encoded in the | Contact your Service Provider. |
is not supported at your | SIM card is not allowed for |
|
reported location. | wireless service in the current |
|
| area. |
|
40 Network connection | The System Information file(s) | Upgrade the System Information file by |
failure - Please update | and the GPS position are | using the System Information Upgrader |
System Information versions | unknown. | tool. Also please verify that the Modem |
with SysInfo Upgrader and |
| has an open view of the sky to get a |
GPS fix, then reboot the UT. |
| GPS fix. When done reboot the UT. |
Or contact your service |
| If the problem continues after |
provider. |
|
49 |