Hughes manual Number and Description, Cause, Solution, R-BGAN Satellite IP Modem User Manual

Number and Description	Cause	Solution
failed. Please contact your	authorised for service.	Provider should check the subscription
Service Provider.		entries in the Home Location Registry.
15 Network connection	Network connection failure	Contact your Service Provider to regain
failure – Service option not	because the service option is	authorised service. The Service Provider
supported. Please contact	not supported.	should check the subscription entries in
your Service Provider.		the Home Location Registry.
16 Network connection	Network connection failure	Contact your Service Provider to regain
failure - Service option not	because user was not was	authorised service. The Service Provider
subscribed. Please contact	not subscribed to the service	should check the subscription entries in
your Service Provider.	option.	the Home Location Registry.
17 Network connection	Network connection failure	Power down the Satellite IP Modem
failure - N-SAPI has already	because network assigned	and try again. If the problem continues,
been used. Power down	an N-SAPI that is already	contact your Service Provider.
and try again.	being used.
18 Network connection	The connection was	Power down the Satellite IP Modem
failure – Regular PDP	deactivated by the Network.	and try again. If the problem continues,
deactivation by network.		contact your Service Provider.
Power down and try again.
19 Network connection	Connection failure due to	Power down the Satellite IP Modem
failure - SM network failure.	SM network failure.	and try again. If the problem continues,
Power down and try again.		contact your Service Provider.
20 Network connection	Too many failed attempts (4)	This failure may occur because of a
failure – Too many failures to	to connect to the Network.	weak signal due to obstructions or
activate PDP context.		geographic position (such as extreme
Power down and try again.		latitude or longitude). Contact your
		Service Provider to verify coverage for
		your location.
21 Network connection	Assignment of an invalid IP	Power down the Satellite IP Modem
failure - Network assigned	address by the network	and try again. If the problem continues,
an invalid IP address. Power	during connection.	contact your Service Provider. The
down and try again.		Service Provider should verify that you
		have the correct network settings.
22 Network connection	Network connection failure	Power down the Satellite IP Modem
failure – No response from	due to lack of a response	and try again. If the problem continues,
network. Power down and	from the network.	contact your Service Provider.
try again.
23 Network connection	Network connection failure	Power down the Satellite IP Modem
failure – Protocol error	due to a protocol error.	and try again. If the problem continues,
received from network.		contact your Service Provider.
Power down and try again.
24 Network connection	Internal software error.	Power down the Satellite IP Modem
failure – GPRS stack could		and try again. If the problem continues,
not attach to MUX		contact your Service Provider.
interface. Power down and
try again.

R-BGAN Satellite IP Modem User Manual 48