Hughes manual Problem, Possible Cause, Action, R-BGAN Satellite IP Modem User Manual

Page 54
Manual background

Problem

Possible Cause

Action

 

 

 

pointing screen

Rough pointing not

Follow the instructions in the QuickStart Wizard to correctly

does not change

completed

complete rough pointing

when moving the

correctly.

 

antenna.

 

 

The Satellite IP

No signal or weak

Make sure no obstruction is blocking the satellite signal. Make

Modem cannot

signal.

sure that the Modem has a clear view of the sky in the

find the satellite.

 

direction of the satellite. Be aware that window glass may

 

 

reduce the signal level.

 

 

Check that the antenna is pointed using the correct

 

 

compass direction and antenna angle from the Control Pad

 

 

Pointing screen.

 

 

Check the antenna switch to make sure that ‘L’ is selected

 

 

for Regional BGAN service.

The Control Pad

You did not exit

Click on the ‘Exit Pointing’ button from the Pointing page.

can be

antenna pointing

 

successfully

mode.

 

activated, but the

 

 

Satellite IP Modem

 

 

cannot access the

 

 

The antenna may

Turn the Satellite IP Modem off and then back on again, and

internet after

not be pointed

attempt antenna pointing again to improve the signal

successful pointing.

properly.

strength. You may need to reposition the Satellite IP Modem,

 

 

 

verifying that there are no obstructions blocking the satellite

 

 

signal and that the Modem has a clear view of the sky in the

 

 

direction of the satellite.

 

The Modem

Refer to the network settings supplied by your Service

 

network settings

Provider. If the DNS Host settings are changed, the PC must

 

may not be

be rebooted.

 

correctly

 

 

configured.

 

 

The browser may

For Netscape, go to Advanced Preferences and select

 

not be correctly

‘Direct connection to the Internet’.

 

configured.

For Microsoft Internet Explorer, select Tools / Internet Options /

 

 

 

 

Connections / LAN Settings and uncheck the box labelled

 

 

‘Use a proxy server for your LAN’.

 

 

YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO

 

 

YOUR OTHER INTERNET CONNECTION.

No network access

Interference from

If you are near another satellite mobile terminal, switch the

or poor network

other satellite

other satellite mobile terminal off or move as far away as

performance.

mobile terminals.

possible to avoid interference.

The battery will not

The battery is

Replace the battery. After several years of average use, a

charge.

defective.

gradual decline may be expected.

 

The battery

Check the battery contacts. Clean them if necessary. If the

 

contacts are dirty or

battery is damaged, replace it.

 

damaged.

 

R-BGAN Satellite IP Modem User Manual

44

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Contents Page Revision K User ManualSatellite IP Modem Copyright 2005 Hughes Network Systems, LLC TrademarksPage WARNINGS FOR THE SATELLITE IP MODEM SAFETY INFORMATIONWARNING SYMBOLS USED IN THIS MANUAL DANGERConnecting devices Qualified serviceBatteries and accessories GeneralHearing aids TABLE OF CONTENTS TABLE OF CONTENTSSAFETY INFORMATION INTRODUCTIONSecurity Management Page INTRODUCTION COVERAGEPhase 2 Coverage Area with I4 Satellites FIRST TIME SET-UP UNPACKINGƒ Microsoft Internet Explorer 5 for Macintosh or later MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATIONƒ Netscape Communicator version 7.0 or later. Java must be active ƒ Macintosh Safari 1.0 Beta or laterSATELLITE IP MODEM SOFTWARE INSTALLATION LAUNCH PAD -- QUICKSTART WIZARD QUICKSTART WIZARD OVERVIEWSTEP 2 UNPACK THE SATELLITE IP MODEM - POWER STEP 1 UNPACK THE SATELLITE IP MODEMSTEP 3 CONNECTING THE SATELLITE IP MODEM TO YOUR PC STEP 4 CONNECTING USING USBSTEP 4 CONNECTING USING ETHERNET STEP 4 CONNECTING USING BLUETOOTHWait - Power light alternating red / amberalternating green / amber Proceed - Power lightSTEP 7 ROUGH POINTING TO SATELLITE Satellite Coverage MapsAntenna Pointing Screen - Satellite Overlap Region R-BGAN Satellite IP Modem User Manual R-BGAN Satellite IP Modem User Manual Use the following instructions to fine point the antenna STEP 8 FINE POINTING TO THE SATELLITER-BGAN Satellite IP Modem User Manual STEP 9 EXITING POINTING MODE QUICK REFERENCE GLOBAL POSITIONING SYSTEM OPERATIONANTENNA POINTING CONTROLS AND INDICATORS POWER BUTTONPOWER LIGHT BATTERY LIGHT SELECT BUTTONINTERFACE LIGHTS SATELLITE IP MODEM ANTENNA PROTRACTOR COMPASSUPGRADE SYSTEM INFORMATION LAUNCH PADUPGRADE SATELLITE IP MODEM VIEW QUICKSTART WIZARDR-BGAN Satellite IP Modem User Manual CONTROL PAD POINTINGSECURITY MANAGEMENT HOME Home ScreenSTATUS WINDOW Connection Type USB, Ethernet, or Bluetooth Fault Status Any current system faults or errors GPS Antenna Internal or ExternalSATEllite Indicates AOR or IOR satellite NETWORK SETTINGS Network Settings ScreenCHANGE SERVICE PROVIDER LOGIN INFORMATION ADVANCED SETTINGSNEW FEATURE FIXED INSTALLATION Select the Apply button to implement your modificationsBLUETOOTH USER OPTIONSData Usage Monitor BLUETOOTH PASSKEY PROPERTIES UPGRADE SATELLITE IP MODEMRESTORE FACTORY DEFAULTS UPGRADING SOFTWAREUPGRADING SOFTWARE USING A MACINTOSH NO LOCAL COPY PRESENTLOCAL COPY PRESENT R-BGAN Satellite IP Modem User Manual LEASE USER GROUP LUG OPERATION Properties Screen for LUG UserR-BGAN Satellite IP Modem User Manual R-BGAN Satellite IP Modem User Manual Problem TROUBLESHOOTINGGENERAL TROUBLESHOOTING Possible CauseAction ProblemPossible Cause R-BGAN Satellite IP Modem User ManualAction ProblemPossible Cause R-BGAN Satellite IP Modem User ManualAction Number and Description FAULT CODESSolution CauseCause SolutionNumber and Description R-BGAN Satellite IP Modem User ManualCause SolutionNumber and Description R-BGAN Satellite IP Modem User ManualCause SolutionNumber and Description R-BGAN Satellite IP Modem User ManualCause SolutionNumber and Description R-BGAN Satellite IP Modem User ManualCause SolutionNumber and Description R-BGAN Satellite IP Modem User ManualCause SolutionNumber and Description R-BGAN Satellite IP Modem User ManualCause GLOSSARY Page R-BGAN Satellite IP Modem User Manual R-BGAN Satellite IP Modem User Manual