Problem | Possible Cause | Action | |
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| |
pointing screen | Rough pointing not | Follow the instructions in the QuickStart Wizard to correctly | |
does not change | completed | complete rough pointing | |
when moving the | correctly. |
| |
antenna. |
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| |
The Satellite IP | No signal or weak | Make sure no obstruction is blocking the satellite signal. Make | |
Modem cannot | signal. | sure that the Modem has a clear view of the sky in the | |
find the satellite. |
| direction of the satellite. Be aware that window glass may | |
|
| reduce the signal level. | |
|
| Check that the antenna is pointed using the correct | |
|
| compass direction and antenna angle from the Control Pad | |
|
| Pointing screen. | |
|
| Check the antenna switch to make sure that ‘L’ is selected | |
|
| for Regional BGAN service. | |
The Control Pad | You did not exit | Click on the ‘Exit Pointing’ button from the Pointing page. | |
can be | antenna pointing |
| |
successfully | mode. |
| |
activated, but the |
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Satellite IP Modem |
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| |
cannot access the |
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| |
The antenna may | Turn the Satellite IP Modem off and then back on again, and | ||
internet after | |||
not be pointed | attempt antenna pointing again to improve the signal | ||
successful pointing. | |||
properly. | strength. You may need to reposition the Satellite IP Modem, | ||
| |||
|
| verifying that there are no obstructions blocking the satellite | |
|
| signal and that the Modem has a clear view of the sky in the | |
|
| direction of the satellite. | |
| The Modem | Refer to the network settings supplied by your Service | |
| network settings | Provider. If the DNS Host settings are changed, the PC must | |
| may not be | be rebooted. | |
| correctly |
| |
| configured. |
| |
| The browser may | For Netscape, go to Advanced Preferences and select | |
| not be correctly | ‘Direct connection to the Internet’. | |
| configured. | For Microsoft Internet Explorer, select Tools / Internet Options / | |
|
| ||
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| Connections / LAN Settings and uncheck the box labelled | |
|
| ‘Use a proxy server for your LAN’. | |
|
| YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO | |
|
| YOUR OTHER INTERNET CONNECTION. | |
No network access | Interference from | If you are near another satellite mobile terminal, switch the | |
or poor network | other satellite | other satellite mobile terminal off or move as far away as | |
performance. | mobile terminals. | possible to avoid interference. | |
The battery will not | The battery is | Replace the battery. After several years of average use, a | |
charge. | defective. | gradual decline may be expected. | |
| The battery | Check the battery contacts. Clean them if necessary. If the | |
| contacts are dirty or | battery is damaged, replace it. | |
| damaged. |
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