Sprint Nextel 597E manual Cannot Connect to the Network, Troubleshooting Tips Windows 105

Cannot Connect to the Network

If you’re having problems coverage in your area, set connection.

connecting, or there’s no Sprint Power Vision (1x-EVDO) Network Mode to 1XOnly and try to establish a

If the connection is dropped as soon as it is established:

1.Select:

(Windows Vista) Start > Control Panel > Network and Sharing Center >

Manage Network Connections

(Windows XP) Start > Control Panel > Network Connections

(Windows 2000) Start > Settings > Control Panel > Network and Dial-Up

Connections

2.Right-clickSprint Mobile Broadband - Sierra Wireless, and select Properties.

3.Select:

(Windows Vista) Options, and select PPP Settings. (Windows XP) Networking tab, and select Settings.

4.Ensure that “Enable LCP Extensions” is selected and “Negotiate multi-link for single link connections” is not selected.

5.Click OK.

Sprint Location Services Aren’t Working or Don’t Seem to Be Available

If Sprint Location Services aren’t working or don’t seem to be available, check whether you have, in the “Settings” window (page 77), a Sprint Location Services option in the drop-down list.

▶If the drop-down list does not have the Sprint Location Services option, then your account, your card, or both are not configured to support Sprint Location Services; contact Sprint Customer Service (page 14).

– or –

1.Select the Sprint Location Services option from the drop-down list and ensure that Enable Location Services and Display 'Location & Search Services' on the menu are selected. (If a Privacy Consent Agreement is displayed, you must read and accept it.)

Section 3F: Troubleshooting Tips (Windows) 105