Sprint Nextel 597E manual Troubleshooting Tips Mac 129

Page 137

Section 4D

Troubleshooting Tips (Mac)

In This Section

♦Problems, Causes, and Solutions

♦Connect Button Is Unavailable

♦Searching for Service

This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband card and the Watcher Lite software on a Mac computer.

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Contents Sprint Mobile Broadband Card by Sierra Wireless AirCard 597E Table of Contents 3B. Menu Options Windows 2D. Setting Up Service Windows2E. Setting Up Service Mac 3F. Troubleshooting Tips Windows 3E. Frequently Asked Questions Windows3D. Tools Windows 1094D. Troubleshooting Tips Mac 4C. Frequently Asked Questions Mac4B. Menu Options Mac 133Glossary and Index 7A. Glossary 7B. Index 6B. Warranty and Terms and ConditionsWelcome to Sprint Tip IntroductionBasics of Your Card Page Introducing the Sprint Mobile Broadband Card Introducing the Sprint Mobile Broadband CardCdma Networks Your Sprint Mobile Broadband CardOne Touch Activation TRU-InstallCare and Maintenance Package ContentsAbout This Guide Getting Started With Your Card Getting Started With Your Card Installation OverviewSystem Requirements Windows If you are running Windows 2000 with Internet Explorer High Encryption Requirements WindowsIncluded Software System Requirements MacAttaching an External Antenna Getting Help Getting HelpVisiting the Sprint Web Site Contacting Sprint Customer ServiceTroubleshooting Installing the Card Page Installing the Software on a Windows Computer Installing the Software on a Windows ComputerTo install the software and drivers on your computer Installing the Software on a Windows ComputerInstalling the Software on a Windows Computer Installing the Software on a Windows Computer Installing the Software on a Mac Computer Installing the Software on a Mac ComputerInstalling the Software and Drivers on a Mac Installing the Software and Drivers on a Mac Click Continue Installing the Software on a Mac Computer Installing the Software on a Mac Computer Click Restart Inserting and Removing the Card Inserting and Removing the Card Inserting the CardTo remove the card from your Windows computer Removing the Card WindowsInserting and Removing the Card To remove the card from your Mac Removing the Card MacSetting Up Service Windows Setting Up Service WindowsTo unlock your card Activating and Using Sprint ServicePreactivated Card Non-preactivated Card Activation Wizard Non-preactivated Card One Touch ActivationOnce the Activation Wizard is running If the Activation Wizard has not started automaticallyData Provisioning Iota Activating and Using Sprint Service Activating Your Card Setting Up Service MacActivating Your Card Text/window Description/next action Displayed Device Not Activation AssistantActivated WindowTo activate your card and account Page Using the Card on a Windows Computer Page Your Card The Basics Windows To start Sprint Connection Manager Sprint Connection ManagerStarting Sprint Connection Manager Sprint Connection Manager Window Starting Sprint Connection Manager AutomaticallyMobile Broadband Window Show Start/end Hide Details GPS Receiver WindowLocation InformationHepe Common items Initializing Connection States Mobile Broadband WindowNo device Connecting Searching for serviceDisconnected ConnectedDevice locked Device powered offConnected to Ndis Validating GPS Status GPS Receiver WindowSearching AcquiredSystem Tray Connection States Determining the Type of Coverage Sprint Location ServicesYour Card The Basics Windows Select Menu Power Off Modem Your Card The Basics Windows Powering the Card On and OffExpanding Sprint Connection Manager Select Menu Power On ModemControlling the Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window Minimizing Sprint Connection Manager To restore Sprint Connection Manager when it is minimizedRestoring Sprint Connection Manager Exiting Sprint Connection ManagerTo launch a connection Launching a Sprint Power Vision or Sprint Vision ConnectionRoam Guard To permanently turn off the Roam Guard feature To turn on the Roam Guard featureAuto-launch upon Network Connection To specify which application to automatically launchViewing the Amount of Data Transferred To end a connection Ending a ConnectionOnline Help Initial Lock Code Displaying Your Phone NumberSecurity Locking the Card When the Card Is LockedLocking upon Sprint Connection Manager Startup To lock the card immediatelyTo unlock the card Unlocking the CardTo change the lock code Accessing LinksChanging the Lock Code Uninstalling the Sprint Connection Manager Software Sprint Connection Manager Menu System Tray Menu Menu Options WindowsSprint Connection Manager Menu Updates DiagnosticsSettings Menu Item Description Alert LogSystem Tray Menu Changing Sprint Connection Manager Settings Windows Settings Window General Settings Effects Menu Item Description Play soundAlways on TopSprint Mobile Broadband Settings To select GO automatically when ready, ensure that Enable When readyEnable To select Enable Network Adapter NDIS, ensure that GOSprint EnabledRoam Only Roam GuardSprint Location Services Settings Location Services Menu Item Description EnableServices on Display GPSPrivacy Location Search ServicesConsent for MapQuestTools Windows To view the Connection History Viewing the Connection HistoryTo sort the entries To export the entries to a text fileTo copy one or more entries Viewing AlertsTo delete all entries To delete one or more entriesSelect Device Info & Diagnostics Tools Windows Running DiagnosticsTo access the Device Info & Diagnostics window Tools Windows Updating the Software To update the softwareDisplaying System Information To display system informationTo display this window About Sprint Mobile BroadbandFrequently Asked Questions Windows Questions about Sprint Connection Manager Questions about GPS and Sprint Location ServicesQuestions about My Account What is enhanced Local Search? What is GPS?How do I get the enhanced Local Search feature? Where do I find the enhanced Local Search feature?What is GPS User Plane? Where can I use GPS?What is GPS Control Plane? How do I enable/disable GPS?Do I need a GPS subscription to use GPS? Can I use Sprint Location Services if I have enabled NDIS?Location-Based Services limitations What is GPS Basic? What GPS mode options are supported?What is GPS Premium? What is the difference between GPS Basic and GPS Premium?When do I need to use NMEA? What is a GPS application?What is NMEA? Other Questions How do I configure my Nmea port?How do I start and stop NMEA? To start Nmea outputFrequently Asked Questions Windows 101 Troubleshooting Tips Windows Troubleshooting Tips Windows 103 Problems, Causes, and SolutionsGO Button Is Unavailable Searching for ServiceCannot Connect to the Network Troubleshooting Tips Windows 105Unable to Prepare Data Services Could Not Prepare Data ServicesTroubleshooting Tips Windows 107 108 Using the Card on a Mac Your Card The Basics Mac Starting Watcher Lite Watcher LiteWatcher Lite Window To start Watcher LiteNo device detected Connection StatesYour Card The Basics Mac 113 Not activatedUpdating User Profile Device is Locked Your Card The Basics Mac 115 Powering the Card OffCloses the Watcher Lite window Exiting Watcher LiteTo exit Watcher Lite Your Card The Basics Mac 117 To end your network connection118 Displaying Your Phone Number and ESNYour Card The Basics Mac 119 To lock the cardTo remove the Watcher Lite software from your computer Uninstalling the Watcher Lite SoftwareYour Card The Basics Mac 121 122 Click Restart Your Card The Basics Mac 123 Watcher Lite Menu Options Menu Options MacWatcher Lite Menu Options Frequently Asked Questions Mac Frequently Asked Questions Mac 127 What is Watcher Lite?Questions about Watcher Lite How fast is the connection with Watcher Lite?128 Troubleshooting Tips Mac 129 Troubleshooting Tips MacConnect Button Is Unavailable Troubleshooting Tips Mac 131 132 Technical Specifications Regulatory Information 134 Technical Specifications 135 Technical SpecificationsRemove the card LED OperationState of LED Indicates Technical Specifications 137 Radio Frequency and Electrical Specifications Software Specifications Mechanical Specifications Environmental SpecificationsRegulatory Information 141 Regulatory InformationRegulatory Notices Regulatory Information 143 Information pertaining to OEM customers Trademarks PatentsCopyright Regulatory Information 145Limitation of Liability Additional Information and UpdatesSafety Information Terms & Conditions 148 Safety and Notices 149 Safety and NoticesImportant Notice Safety and Hazards Important Notice Safety and HazardsWarranty and Terms and Conditions 151 Warranty and Terms and ConditionsSubscriber Agreement WarrantyBasic Definitions When You Accept The Agreement Services Covered By These Ts&Cs & Additional TermsWarranty and Terms and Conditions 153 Our PoliciesOur Right To Change The Agreement & Your Related Rights When You Don’t Have To Pay An Early Termination FeeOur Right To Suspend Or Terminate Services Warranty and Terms and Conditions 155 Your Right To Terminate ServicesCredit Checks & Credit Information Account Spending Limits ASLYour Device, Number & E-mail Address Caller ID Restrictions On Using ServicesDeposits & Returning Deposits Warranty and Terms and Conditions 157 Coverage Where Your Device Will WorkPorting/Transferring Phone Numbers RoamingActivation & Miscellaneous Charges About Data Services & ContentSpecific Terms & Restrictions On Using Data Services How We Calculate Your Charges For Billing Purposes Account & Service Charges Pro-rating Unused MinutesWarranty and Terms and Conditions 159 Your Payments Late Fees Your BillTaxes & Government Fees Warranty and Terms and Conditions 161Surcharges Disputing Charges You Must Still Pay Undisputed ChargesYour Privacy Protecting Our Network & ServicesLocation Based Services Warranty and Terms and Conditions 163 You Agree We Are Not Responsible For Certain ProblemsOr Other Emergency Calls If Your Device Is Lost or StolenYou Agree Our Liability Is Limited No Consequential Damages Warranty and Terms and Conditions 165 Dispute ResolutionExceptions To Our Agreement To Arbitrate Disputes No Trial By Jury No Class ActionsIndemnification Providing Notice To Each Other Under The Agreement168 Glossary and Index 170 Glossary 171 Glossary172 Horizontal Estimated Position Error-Relates to GPS accuracyGlossary 173 Kbps174 Sprint Connection ManagerGlossary 175 TRU-Install176 IndexIndex 177 Mac, 117 Windows 178Index 179 GPS Basic Windows only 180Index 181 Network See Sprint network 182Index 183 184 Sprint Location ServicesIndex 185 186 Index 187 188
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