Troubleshooting

Frequently Asked Questions

Q.What if I don’t subscribe to cable TV?

A.If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access.

Q.How do I arrange for installation?

A.Professional installation from your cable service provider may be provided. A professional installation ensures proper cable connection to the modem and to your PC, and ensures proper configuration of all hardware and software settings. Contact your cable service provider for more information about installa- tion.

Q.How does the WebSTAR Cable Modem connect to my computer?

A.The cable modem connects to the USB port or the 10/100BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your cable service provider.

Q.Once my cable modem is connected, how do I access the Internet?

A.Your local cable service provider becomes your Internet Service Provider (ISP), offering a wide range of services including e-mail, chat, news, and information services. Your cable service provider will provide the software you will need.

Q.Can I watch TV and surf the Internet at the same time?

A.Absolutely! If you subscribe to cable television service, you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter.

Q.Can I run more than one device on the

modem?

A.Yes—a single WebSTAR cable modem will support up to 31 Ethernet devices utilizing a user-supplied Ethernet hub, that you can purchase at your local PC or office supply retailer. Another user at your location can simultaneously connect to the USB port on the cable modem. Contact your cable service provider for further assistance.