Scientific Atlanta DPX100 manual Common Troubleshooting Issues

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Troubleshooting, continued

Common Troubleshooting Issues

The modem does not register an Ethernet connection.

Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

The modem does not register an Ethernet connection after connecting to a hub.

If you are connecting multiple PCs to the cable modem, you should first connect the modem to the up-link port of the hub. The LINK LED of the hub will illuminate continuously.

The modem does not register a cable connection.

The modem works with a standard,

75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable.

Verify that you have followed the procedure for Renewing the IP address for Windows 95/98/98SE and ME PCs earlier in this guide.

Your NIC card or USB interface may be malfunctioning. Refer to the trouble- shooting information in the NIC or USB documentation.

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Contents Model DPX100 Cable Modem Important Rules for Safe Operation Read and Retain These InstructionsCleaning the Equipment PlacementAccessories VentilationLightning and Power Surges Power Cord ProtectionPower Sources Object and Liquid EntryDamage that Requires Service Equipment ChecklistOverview ContentsWebSTAR Cable Modem Features Contacting Your Local Cable Service Provider Before You BeginSelecting a Location for Your Modem System RequirementsIntroduction Front Panel Indicators WebSTAR Cable Modem Front PanelBack Panel Components This button is for maintenance purposes only. Do not useWebSTAR Cable Modem Back Panel Modem Installation Installing the ModemSee TCP/IP Configuration To install the USB Drivers for USB-see USBTCP/IP Configuration Windows 95/98/MERenewing the IP Address for Windows 95/98/98SE/ME Macintosh TCP/ IP ConfigurationWindows TCP/IP Configuration USB Driver Installation Windows 98/98SE/MEWindows Windows XP Troubleshooting Frequently Asked QuestionsModem does not register a cable connection Common Troubleshooting IssuesModem does not register an Ethernet connection Tips for Improved Performance Check and CorrectDetailed Front Panel Indicator Functions Duringi Normall Operationsti Power OFF Slow Blinking Trademarks DisclaimerDocumentation Copyright Notice Software Use NoticeTelephone United States FCC ComplianceCanada EMI Regulation
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