Troubleshooting, continued
Common Troubleshooting Issues
The modem does not register an Ethernet connection.
Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.
The modem does not register an Ethernet connection after connecting to a hub.
If you are connecting multiple PCs to the cable modem, you should first connect the modem to the
The modem does not register a cable connection.
•The modem works with a standard,
•Verify that you have followed the procedure for Renewing the IP address for Windows 95/98/98SE and ME PCs earlier in this guide.
•Your NIC card or USB interface may be malfunctioning. Refer to the trouble- shooting information in the NIC or USB documentation.
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