12. TROUBLESHOOTING
12. TROUBLESHOOTING
12. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
If the error lamp lights during printing, refer to the following troubleshooting to solve the problem.
Error type |
| Problem |
| Solution |
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PAPER JAM | 1. | The paper is not fitted correctly. | 1. | Reload the paper correctly. |
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| → Press the [PAUSE] key. |
| 2. | The paper path is jammed and does not | 2. | Remove the cause of the jam and |
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| feed smoothly. |
| replace the paper correctly. |
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| → Press the [PAUSE] key. |
| 3. | The installed paper type does not match | 3. | Turn the power off then on again. |
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| the selected sensor. |
| Select the correct sensor. |
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| → Feed the paper. |
| 4. | The installed paper size is different from | 4. | Turn the power off then on again. |
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| the programmed size. |
| Set the correct paper size. |
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| → Feed the paper. |
| 5. | The feed gap sensor cannot see the | 5. | Set the threshold (see page |
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| difference between the print area and |
| Else |
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| the gap. |
| Turn the power off and call your |
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| Authorized Service representative. |
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HEAD OPEN | Feeding or printing has been attempted | Lower the print head block. | ||
| while the print head is raised. | → Press the [PAUSE] key. | ||
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NO PAPER | The paper has run out. | Load new paper. | ||
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| → Press the [PAUSE] key. | |
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EXCESS HEAD | The print head is too hot. | Turn the power off and decrease the | ||
TEMP. |
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| print head temperature. | |
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RIBBON ERROR | 1. | The ribbon has run out. | 1. | Load a new ribbon. |
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| → Press the [PAUSE] key. | |
| 2. | There is a fault with the ribbon sensor. | 2. | Turn the power off and contact |
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| your Authorized Service represen- |
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| tative. |
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