Toshiba B-450-HS-QQ owner manual Error type, Problem, Solution

12. TROUBLESHOOTING	EO1-33019
	12. TROUBLESHOOTING

Error type	Problem	Solution
HEAD ERROR	This message is displayed when sending	1. Restart the printing by pressing
	the head broken check command ([ESC]	the [PAUSE] key.
	HD001 [LF] [NUL]) and the print head has	2. Replace the print head.
	a broken element.
CUTTER ERROR	Paper is jammed in the cutter.	Remove the jammed paper and feed
		the undamaged media through the
		cutter (See page 11-3).
		→ Press the [PAUSE] key.
		Else
		Turn the power off and contact your
		Authorized Service representative.
Other Error	Hardware or software trouble.	Turn the power off then on again. If
		the problem still exists turn the power
		off and contact your Authorized Ser-
		vice representative.

NOTE: If an error cannot be cleared by pressing the [PAUSE] key, the power must be switched off then on again.

Once the power has been switched off and on, all the print data in the printer is cleared.

Problem		Solution
No print.	1.	Check that the paper and ribbon are loaded correctly.
	2.	Check that print head is set correctly.
	3.	Check the cabling between the printer and the host.
Dots missing in the	Dirty print head. → Clean the print head.
print.	Call your Authorized Service representative if necessary.
Unclear (or blurred)	1.	Dirty print head. → Clean the print head.
printing.	2.	Bad or faulty ribbon. → Replace ribbon.
	3.	Poor paper quality. → Change paper type.
Power does not come	1.	Plug the power cord into an AC socket.
on.	2.	Check the circuit breakers or fuses.
	3.	Plug another appliance into the AC socket to check if there is power
		supplied.
	Call your Authorized Service representative if necessary.
Printer does not cut.	Check for a paper jam in the cutter.
	Call your Authorized Service representative if necessary.
You see a raised nap	1.	Clean the cutter blades.
where the paper has	2.	The blades are worn.
been cut.		→ Call your Authorized Service representative.

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