Troubleshooting & Repair, Introduction, Helpful Starters | FIC A360

	Chapter
Troubleshooting & Repair	6

6.1Introduction

This chapter provides the most common problem encountered with the A360 notebook computer and some troubleshooting means. Some of the common problems are:

•System BIOS Related Problems

•LCD Display Problems

•System Power and Boot-Up Problems

•External Interface Problems (Serial, Printer, CRT, USB, PS/2)

•Audio Problems

•PCMCIA Problems

•Power Management Problems

•Input Device Problems (Keyboard and Glidepad)

6.1.1Helpful Starters

Here are a few helpful starters to begin with before troubleshooting the notebook:

•Is there any external power source connected to the computer?

•Does the battery installed been fully charged?

•Is the computer turn on and the POWER LED activated?

•Are all cables connected properly and securely?

•Are all needed device drivers been installed properly?

•Is the Power Management function enabled under OS Setup? Press any key to wake system up again.

6.2System BIOS Related Problems

This section provides you with information on how the BIOS handles errors encountered during POST (Power On Self Test) and translate them to beep codes and error messages. Refer to this whenever you encounter error messages or beep codes generated by the computer during startup.

6.2.1POST Messages

The following is a summary of the Phoenix BIOS startup error messages that is displayed on the notebook’s screen. These messages help you in understanding some of the notebook’s problems that may be corrected by entering the BIOS SETUP program and checking the original values.

FIC A360 Service Manual

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FIC A360 Troubleshooting & Repair, Introduction, System BIOS Related Problems, Helpful Starters, POST Messages, Chapter

Contents

A360 Model Reference and Service Manual FIC A360 Intel FC-PGA Pentium-III /Celeron Notebooks How to Contact FIC Portable Computing Group Legal NoticeCopyright 2001 FIC, Inc ALL RIGHTS RESERVED - Printed in Taiwan July 2001, Volume Reference and Service ManualF I C A 3 6 0 M O D E L Preface ContentsIntended Audience Chapter 2 Installation and Upgrade Table of ContentsPreface Chapter 1 Outline of the A360 Table of Contents Chapter 3 Software Functional Overview 3.3.16 Intel PIIX4M GPO Signal 3.3.17 PMU07 GPIO Signal Chapter 4 Hardware Functional Overview Chapter 5 Maintenance & Disassembly Chapter 6 Troubleshooting and Repair Appendix A Notebook Specification Appendix C FRU Parts Listing Appendix B Pin Assignments 1.2 Feature Highlights 1.1 IntroductionOutline of the A360 Chapter1 Outline of the A360 CD-ROMDVD-ROM CD-RW Power System PowerLED Indicator Management BlueTooth 1.3 System ConfigurationAudio DJ OZ168 1.4.1 Inside the Notebook 1.4 Quick Tour of the NotebookColor LCD Display Panel Easy Buttons Power Button Glide Pad Pointing Device Power Status LED Indicator Status LED Panel Keyboard Panel o /q Hot Key FunctionHandler Fn + F12 Lock On / Off Switch Cover Switch1.4.2 Front Side of the Notebook Woofer BlueTooth LED 1.4.3 The Right Side of the NotebookAudio-DJ Display Forward Button Thumb-Wheel Volume Control IR PortHeadphone Jack Microphone Jack 1.4.4 The Left Side of the Notebook PS/2 PortAir Inhalant Locking Device Keyhole AC Power Port 1.4.5 The Rear Side of the NotebookPrinter Port LPT1 TV-Out Port Series Port COM LAN PortModem Port IEEE1394 Port Battery Release Latch Battery Bay1.4.6 The Under Side of the Notebook Tilt Foot Left and Right 1.5 Notebook Accessories and System Options 1.5.1 AC Adapter and Power Cord1.5.2 Battery Pack 1.5.3 Internal Modem Module 1.5.7 Audio-DJ 1.6 System BIOS SETUP Program1.5.8 Blue Tooth Module 1.6.1 Using the Main Menu Figure 1-13 BIOS Setup Main MenuBoot Advanced 1.44/1.25MB 3½” Internal HDD Sub-Menu Internal HDD/CD-ROM Sub-MenuAuto − /+ 1.6.2 Using the Advanced Menu Figure 1-15 BIOS Setup Advanced MenuPhoenixBIOS Setup Enabled „ Silent Boot - Select boot screen during POST „ LCD Panel View Expansion Disabled / Enabled 1.6.3 Using the Security Menu 1.6.4 Using the Boot Menu Figure 1-18 BIOS Setup Boot Menu 1.6.5 How to Exit the Setup Program Installation and Upgrade Chapter2.1 Overview 2.2 Notebook Drivers and Utilities Installation and Upgrade 2.2.2 Installing Windows 98 / Me / 2000 from CD / DVD ROMInstalling Windows 98 / Me from CD-ROM / DVD-ROM Installing Windows 2000 from CD-ROM / DVD-ROM 2.2.3 Installing the VGA Device Driver Installing VGA Driver for WindowsInstalling VGA Driver for Windows Me 5. Select Search for a suitable driver for my device, and click Next Installing Audio Driver for Windows 2.2.4 Installing the Audio Device DriverInstalling Audio Driver for Windows Me 2.2.5 Installing Touch Pad Driver 2.2.6 Installing PCMCIA Driver2.2.7 Installing Twister Driver Installing Touch Pad Driver for Windows 98 / Me Installing Internal Modem for Windows 98 / Me 2.2.8 Installing Internal Modem Device DriverCable 2.2.9 Installing Internal LAN Device Driver Installing Internal LAN for WindowsInstalling Internal LAN for Windows Me 3. Select Specify the location of the driver, and click Next 2.2.10 Installing Internal Modem and LAN Combo Device Driver Installing Modem Driver of Combo Device for Windows 98 / Me Installing LAN Driver of Combo Device for Windows Installing LAN Driver of Combo Device for Windows Me 2.2.11 Installing Easy Button Driver 2.2.12 Installing EzMail Driver2.2.13 Enabling DMA Channel for Best Performance Installing Easy Button driver for Windows 98 / Me Enabling DMA channel for Windows Æ System Æ Hardware Æ Device Manager 2.3 System Upgrades 2.3.1 Jumper SettingsPassword Override CMOS / RTC Data Jumper Setting Keyboard Type Select Keyboard Cover Bend Up 2.3.2 CPU Upgrade ProcedureHow to Access the CPU Socket screws CPU Protective ToolingFigure 2-5 Remove heat sink plate Remove CPU 2.3.3 Memory Upgrade Procedure Using the Memory Slot inside the Memory Compartment 2.3.4 Hard Disk Upgrade Procedure 30 degreesFigure 2-9 Remove Palm Reset Figure 2-8 Insert Memory Module 7. Place back the palm rest and secure those screws 2.3.5 System BIOS Upgrade Procedure BIOS Version 1.0A-0004-3430 3.1 Overview 3.2 Summary of the BIOS SpecificationSoftware Functional Overview Software Functional Overview 3.3 Subsystem Software Functions 3.3.1 Key Chipset Summary3.3.2 System Memory Expansion SO-DIMM 3.3.3 Video Pixel ResolutionSupported Video Mode Panel Type Initialization VESA Mode Memory ModelRefresh Rates In Minimum VT82C686B GPI Pins Panel TypeInitializationLCD Panel ID pin Definition Panel Type 3.3.4 Enhanced IDE 3.3.5 Audio3.3.6 Super I/O 3.3.7 PCMCIA 3.3.8 LED Indicator IndicatorIDE accessing LED FDD accessing LED 3.3.9 Hot Keys Definition 3.3.9-1 Port ReplicatorHot Key Function 3.3.10 Plug & Play DeviceConnect Resources 3.3.11 PCI Device 3-11IDSEL Pin Function 3.3.12 SMBus Devices 3.3.13 Resource AllocationBIOS Need to Initialization SMBus Device ISA DMAMap DMA ChannelMemory Map Address Range 3.3.14 GPIO Pin Assignment VT82C686BGPI pinassignmentPin Name Function Name 3.3.15 VT82C686B GPO pin assignment 3-15 3.3.16 PMU07 GPIO pin assignment 3.3.17 M38867 GPIO pin assignmentFunction Connected 3.4 Power Management 3.4.2 System Power Plane3.4.1 General Requirements Power 3.5 ACPI 3.5.1 General RequirementsGlobal System State Definitions G0/S0 - Working 3.5.2 System Power Plane Sleeping State DefinitionsS1 Sleeping State S2 Sleeping State 3.5.4 Device Power State Definitions 3.5.3 Global System State DefinitionsG0/S0 - Working G1 - Sleeping 3.5.5 Sleeping State Definitions S1 Sleeping State S2 Sleeping State S3 Sleeping State STR modeS4 Sleeping State STD mode S5 Soft Off State 3.5.6 Power Management Mode Transition Flow Chart 3.5.7 Power States transition eventS1 Sleeping S2 Sleeping G2 S5 3.5.8 Lid Switch 3.5.9 Power Button and Internet / Mail Button3.5.10 Device Power Control Methodology Power States Device Power control Methodology During S2 Mode Power Down Controlled Device Power Control Methodology During S1 Mode 3.5.11 Expanding Event Through the Embedded Controller EC PMU07VT82C686B SCI Source and GPE Event from PMU07 3.5.12 Thermal Control Control Method Battery Subsystem Active, Passive, and Critical Policies Resetting Cooling Temperatures from the User InterfaceDynamically Changing Cooling Temperatures Resetting Cooling Temperatures to Implement Hysteresis 3.5.14 Active Cooling Strength 3.5.13 Hardware Thermal EventsSCI Events 3.5.15 Passive Cooling Equation 3.5.16 Critical Shutdown 3.5.18 Thermal Control Methods 3.5.17 Other Implementation Of Thermal Controllable DevicesFigure 3-5 Other Thermal Control Software Functional Overview Software Functional Overview 3.6 Battery Management 3.5.19 AC Adapters and Power Source Objects3.6.1 Battery Sub-system 3.6.2 Battery Low Warning 3.6.4 AC Adapter 3.7 PMU073.7.1 The System EC RAM with PMU07 3-38 3.7.2 PMU07 EC RAM List updates the data periodically, or PMU detects the status change3-39 The register type is word Same as 1 st Battery CMBatt Data 3-41 3-42 STSXdata STSX  STSX AND Written 3-43 Should beThis register’s response time is 150usec max Logic edge 3-45 3-46 3.8 Miscellaneous 3.9 CMOS Setup Utility3.8.1 Security 4.1 Overview Hardware Functional Overview Chapter4 4.2 System Hardware Block Diagram Hardware Functional OverviewIntel DCIN 4.3 Chipset Summary 4.4.1 Intel Pentium-III Features4.4 System Processor CPU 4.4.2 Intel Celeron Features 4.5.1 VIA TWISTER Features 4.5 System Core LogicDefine Integrated Solutions for Value PC Mobile Designs High Performance CPU Interface 3D Rendering Features Advanced System Power Management SupportIntegrated Savage4 2D/3D/Video Accelerator Motion Video Architecture 4.5.2 VT82C686B Features Inter-operable with VIA and other Host-to-PCI BridgesPCI to ISA Bridge UltraDMA-33 / 66 / 100 Master Mode PCI EIDE Controller Universal Serial Bus Controller Sophisticated PC99-Compatible Mobile Power ManagementSystem Management Bus Interface 4.6 Clock Frequency Generator 4.7 Cache Memory4.8 System Memory Plug and Play Controller 4.9 System BIOS 4.10 Video Subsystem4.8.1 System Memory 4.8.2 Video Memory 4.10.2 Video Clock 4.11 PCMCIA ControllerCARDBUS CONTROLLERS Supports 2 PCMCIA 2.1 and JEIDA 4.2 R2 cards or 2 CardBus cards 4.12 Audio Subsystem 4.13 Keyboard and Pointing Device 4.15 Power Subsystem 4.15.1 AC Power Adapter4.15.2 Internal Battery Pack 4.14 Disk Drives Subsystem 4.15.4 LCD Inverter Board Assembly 4.15.3 DC-DC Module of Motherboard 4.16 Micro-P Subsystem PMU-07 Maintenance & Disassembly 5.2 Preventive Maintenance5.2.1 Cleaning the Computer 5.1 Introduction 5.2.5 Handling the Computer Battery Packs Maintenance & Disassembly5.2.4 Maintaining the Hard Disk Drive 5.3 Required Tools and Equipment 5.4 Notebook Field-Replaceable Parts and Assemblies 5.4.1 Cover-Display LCD assembly 5.4.2 System Unit AssemblyLCD Power Inverter Board Glidepad Touch Pad Module Assembly Keyboard Cover Assembly Battery PackCD-ROM / DVD-ROM / CD-RW Drive Assembly Floppy Disk Drive Assembly 5.5 Parts Removal and Replacement Procedures 5.5.1 Removing the Battery Pack5.5.2 Removing the Keyboard System Base Unit Case 5.5.3 Removing the Palm Rest and Glide Pad 5.5.4 Removing the Internal Hard Disk Drive Palm-rest panel/cover ConnectorsGlidepad module Two screws of LCD panel connector 5.5.5 Removing the LCD Panel 5.5.6 Removing the Heat Sink Plate Six Screws Hinges 5.5.8 Removing the CD-ROM Module 5.5.7 Removing the CPUFigure 5-12 Remove CPU Ten Screws 5.5.9 Removing the Top Cover and System CoverPush and slide CD-ROM 5.5.10 Removing the Internal Speakers Two Hex Bolts ScrewsInternal Speaker 5.5.11 Removing the FDD Module Screws 5.5.12 Removing / Replacing the Motherboard Hex bolts Lid Switch ScrewsSix Hex bolts at Rear Side of Notebook Troubleshooting & Repair 6.2 System BIOS Related Problems6.1 Introduction 6.1.1 Helpful Starters POST Error Messages Troubleshooting and RepairTable 6-1a Table 6-1b value , read hex-value 6.2.3 Beep Codes 6.2.2 Informational MessagesExplanation of test terms for beep code table Beep codes for system board errors Table 6-3 a BIOS Beep Codes Table 6-3 b BIOS Beep Codes Table 6-3 c BIOS Beep Codes Table 6-3 d BIOS Beep Codes BIOS Run-time Error Messages 6.2.4 Run-time Error Messagesinterrupt at address . Type 6.3 Quick Troubleshooting Table 6-5 a Quick Troubleshooting Table 6-5 b Quick Troubleshooting 6-11 Table 6-5 c Quick Troubleshooting 6.4.1 General Overview 6.4 Component-Level Troubleshooting6-13 6.4.2 Starting Check 6.4.3 Memory Interface CheckStarting Check Figure 6-2 Memory Interface Check 6.4.5 FDD Interface Check 6.4.4 CRT Interface Check6-15 6.4.6 HDD Interface Check 6.4.7 Internal Keyboard CheckFigure 6-5 HDD Interface Check Figure 6-6 Internal Keyboard Check 6.4.9 CD-ROM Interface Check 6.4.8 Glidepad Interface Check6-17 6.4.10 Charger Board Interface Check 6.4.11 Serial Port Interface CheckFigure 6-9 Charger Board Interface Check Figure 6-10 Serial Port Interface Check 6.4.13 PS/2 Mouse Interface Check 6.4.12 External Keyboard Check6-19 6.4.14 Printer Port Interface Check 6.4.15 Audio Port Interface CheckFigure 6-13 Printer Port Interface Check Figure 6-14 Audio Port Interface Check 6.4.17 USB Port Interface Check 6.4.16 PCMCIA Interface Check6-21 6.4.18 DC-DC Power Check 6.4.19 LCD Panel Interface CheckFigure 6-17 DC-DC Power Check Figure 6-18 LCD Panel Interface Check 6-23 6.4.20 Suspend Function CheckFigure 6-19 Suspend Function Check 6.4.21 LED Indicator Function Check Figure 6-20 Suspend Function Check 6.4.23 Internal Modem or LAN Port Check 6.4.22 Cover Switch Function Check6-25 6.4.24 Internal Combo Modem / LAN Port Check 6.4.25 SIR Interface CheckFigure 6-23 Internal Combo Modem / LAN Port Check Figure 6-24 SIR Interface Check 6.4.27 TV-Out Interface Check 6.4.26 IEEE1394 Interface Check6-27 Notebook Specification A.1 System Specificationppendix MICRO PROCESSOR Notebook Specification BIOS ROMVIDEO SUBSYSTEM I/O SUBSYSTEM POWER MANAGEMENT UNIT PMU STATUS LED INDICATORSSOUND SUBSYSTEM POINTING DEVICE SUBSYSTEM A.2 Display Specification HOT-KEY DEFINITION12.1” SVGA TFT LCD HANNSTAR 12.1” SVGA TFT LCD ADI 14.1” XGA TFT LCD HANNSTAR 13.3” XGA TFT LCD UNIPAC14.1” XGA TFT LCD CPT CITIZEN X1DE-32R A.3 Floppy Disk Drive SpecificationNEC FD-2238T-220 QSI SCR-242 CAA8 A.4 CD-ROM Drive SpecificationMKE CR-177-DPK A.5 DVD-ROM Drive Specification A.6 CD-RW Drive SpecificationMKE SR-8175-CPK QSI SDR-081 EFAA Touch Pad Specification Keyboard SpecificationInternal Modem Specification A.10 Internal LAN Specification A.11 Power SupplyAC POWER ADAPTER LITEON A-10 A.12 Inverter Specification A.13 DC/DC SpecificationNICKEL-METAL HYDRIDE NI-MH BATTERY PACK LITHIUM ION LI-ION BATTERY PACK A.14 Charger Specification A.16 Environmental RequirementsA.15 Mechanical Specification LITHIUM ION LI-ION BATTERY PACK CRT VGA Connector Pin AssignmentsAppendixB FIC A550 Service Manual B.3 Parallel Port Connector B.2 Serial Port ConnectorPin Assignments Bit 4 of the printer status register read the SLCT input This high active output from the printer indicates that itA low on this input from the printer indicates that there B.4 PS/2 Mouse / Ext. Keyboard Mini-DIN Connector B.5 USB ConnectorB.6 CD-ROM IDE Connector Following is the pin assignment of the PS/2 connector B.8 LCD Connector Pin Assignment B.7 DC-IN Jack Pin AssignmentThe pin assignment of the DC-IN connector is as follows The pin assignment of the LCD connector is as follows B.9 FDD Connector B.10 HDD Pin AssignmentThe pin assignment for the FDD connector is as follows The pin assignment of the internal HDD is as follows B.11 Internal Keyboard FPC Connector B.12 Battery ConnectorThe pin assignment of the internal keyboard connector is as follows The pin assignment for the battery connector is as follows B.14 Internal Microphone Connector B.13 Audio JackSPDIF & Headphone Jack Line-In Jack AppendixC FRU Parts ListingFIC Part Number FRU Parts Listing FIC A460Series Service Manual FRU Parts Listing FIC Part Number FRU Parts Listing FIC Part Number