Troubleshooting and Repair

Troubleshooting and Repair

Table 6-1(a)

POST Error Messages

Message

Possible Cause

Action

Diskette drive A failure

The drive failed or is missing.

Check the drive to determine the

 

Floppy Disk Controller is

problem.

 

 

 

disabled.

 

Enabled the FDD Controller.

Diskette read failure - press

The diskette is either not

Replace the diskette with a

F1 to retry boot, F2 for

formatted or is defective.

bootable diskette and retry.

SETUP utility

 

 

 

Display adapter failed,

The primary video adapter

Check the primary video

using alternate

failed.

 

adapter.

Gate A20 failure

The keyboard controller is not

Check the keyboard controller

 

accepting command,

and system board. Turn the

 

specifically, the enable and

power off, then back on again. If

 

disable A20 command.

the problem persists contact

 

 

 

qualified service personnel.

Fixed disk configuration

The specified configuration is

Correct the fixed disk

error

not supported or doesn't

configuration.

 

match the actual hardware

 

 

installed.

 

 

Fixed disk controller failure

The fixed disk may be

Try rebooting. If that doesn't

 

defective.

 

work, replace the fixed disk.

Fixed disk read failure-

The fixed disk may be

Check the drive type selected in

press F1 to retry boot, F2

configured incorrectly or is

SETUP. Try rebooting. If that

for SETUP utility

defective.

 

does not work, replace the fixed

 

 

 

disk.

Pointer device failure

The PS/2-style mouse failed.

Try rebooting. If problem

 

 

 

persists, check the mouse, it's

 

 

 

cable and connector.

No boot device available -

Either diskette drive A:, the

Try rebooting. If problem

press F1 to retry boot, F2

fixed disk, or both the

persists, replace the diskette or

for SETUP utility

diskette and fixed disk are

the fixed disk.

 

defective.

 

 

No boot sector on fixed

The C: drive is not formatted

Format the C: drive and make it

disk – press F1 to retry

or is not bootable.

bootable.

boot, F2 for SETUP utility

 

 

 

Not a boot diskette - press

The diskette in drive A: is not

Replace the diskette with a

F1 to retry boot, F2 for

formatted as a bootable

bootable diskette and try

SETUP utility

diskette.

 

rebooting.

No timer tick interrupt

The timer chip has failed.

Check the system board, Turn

 

 

 

the power off, then back on

 

 

 

again. If the problem persists,

 

 

 

contact qualified service

 

 

 

personnel.

Shutdown failure

Either the keyboard controller

Check the keyboard controller

 

is not accepting the reset

and system board. Turn the

 

command or the associated

power off, then back on again. If

 

reset logic has failed.

the problem persists, contact

 

 

 

qualified service personnel.

Time of day not set - run

Real Time Clock not set.

Run SETUP utility.

SETUP program

 

 

 

6-2

FIC A360 Service Manual

Page 137
Image 137
FIC A360 service manual Troubleshooting and Repair, 1a, POST Error Messages