Quick Troubleshooting, Troubleshooting and Repair

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FIC A360 service manual Troubleshooting and Repair, 5 a Quick Troubleshooting

Contents

FIC A360 Intel FC-PGA Pentium-III /Celeron Notebooks A360 Model Reference and Service Manual How to Contact FIC Portable Computing Group Legal NoticeCopyright 2001 FIC, Inc ALL RIGHTS RESERVED - Printed in Taiwan July 2001, Volume Reference and Service ManualF I C A 3 6 0 M O D E L Preface ContentsIntended Audience Chapter 2 Installation and Upgrade Table of ContentsPreface Chapter 1 Outline of the A360 Chapter 3 Software Functional Overview Table of Contents 3.3.16 Intel PIIX4M GPO Signal 3.3.17 PMU07 GPIO Signal Chapter 4 Hardware Functional Overview Chapter 6 Troubleshooting and Repair Chapter 5 Maintenance & Disassembly Appendix A Notebook Specification Appendix B Pin Assignments Appendix C FRU Parts Listing 1.1 Introduction 1.2 Feature HighlightsOutline of the A360 Chapter1 CD-ROM Outline of the A360DVD-ROM CD-RW Power Power SystemLED Indicator Management BlueTooth 1.3 System ConfigurationAudio DJ OZ168 1.4.1 Inside the Notebook 1.4 Quick Tour of the NotebookColor LCD Display Panel Easy Buttons Glide Pad Pointing Device Power Button Status LED Panel Power Status LED Indicator o /q Keyboard Panel Function Hot KeyHandler Fn + F12 Cover Switch Lock On / Off Switch1.4.2 Front Side of the Notebook Woofer 1.4.3 The Right Side of the Notebook BlueTooth LEDAudio-DJ Display Forward Button IR Port Thumb-Wheel Volume ControlHeadphone Jack Microphone Jack PS/2 Port 1.4.4 The Left Side of the NotebookAir Inhalant Locking Device Keyhole 1.4.5 The Rear Side of the Notebook AC Power PortPrinter Port LPT1 TV-Out Port LAN Port Series Port COMModem Port IEEE1394 Port Battery Bay Battery Release Latch1.4.6 The Under Side of the Notebook Tilt Foot Left and Right 1.5.1 AC Adapter and Power Cord 1.5 Notebook Accessories and System Options1.5.2 Battery Pack 1.5.3 Internal Modem Module 1.5.7 Audio-DJ 1.6 System BIOS SETUP Program1.5.8 Blue Tooth Module Figure 1-13 BIOS Setup Main Menu 1.6.1 Using the Main MenuBoot Advanced 1.44/1.25MB 3½” Internal HDD/CD-ROM Sub-Menu Internal HDD Sub-MenuAuto − /+ Figure 1-15 BIOS Setup Advanced Menu 1.6.2 Using the Advanced MenuPhoenixBIOS Setup Enabled „ LCD Panel View Expansion „ Silent Boot - Select boot screen during POST Disabled / Enabled 1.6.3 Using the Security Menu Figure 1-18 BIOS Setup Boot Menu 1.6.4 Using the Boot Menu 1.6.5 How to Exit the Setup Program Chapter Installation and Upgrade2.1 Overview 2.2 Notebook Drivers and Utilities 2.2.2 Installing Windows 98 / Me / 2000 from CD / DVD ROM Installation and UpgradeInstalling Windows 98 / Me from CD-ROM / DVD-ROM Installing Windows 2000 from CD-ROM / DVD-ROM Installing VGA Driver for Windows 2.2.3 Installing the VGA Device DriverInstalling VGA Driver for Windows Me 5. Select Search for a suitable driver for my device, and click Next Installing Audio Driver for Windows 2.2.4 Installing the Audio Device DriverInstalling Audio Driver for Windows Me 2.2.6 Installing PCMCIA Driver 2.2.5 Installing Touch Pad Driver2.2.7 Installing Twister Driver Installing Touch Pad Driver for Windows 98 / Me Installing Internal Modem for Windows 98 / Me 2.2.8 Installing Internal Modem Device DriverCable Installing Internal LAN for Windows 2.2.9 Installing Internal LAN Device DriverInstalling Internal LAN for Windows Me 3. Select Specify the location of the driver, and click Next Installing Modem Driver of Combo Device for Windows 98 / Me 2.2.10 Installing Internal Modem and LAN Combo Device Driver Installing LAN Driver of Combo Device for Windows Me Installing LAN Driver of Combo Device for Windows 2.2.12 Installing EzMail Driver 2.2.11 Installing Easy Button Driver2.2.13 Enabling DMA Channel for Best Performance Installing Easy Button driver for Windows 98 / Me Æ System Æ Hardware Æ Device Manager Enabling DMA channel for Windows 2.3.1 Jumper Settings 2.3 System UpgradesPassword Override CMOS / RTC Data Jumper Setting Keyboard Type Select Keyboard Cover Bend Up 2.3.2 CPU Upgrade ProcedureHow to Access the CPU Socket CPU Protective Tooling screwsFigure 2-5 Remove heat sink plate Remove CPU Using the Memory Slot inside the Memory Compartment 2.3.3 Memory Upgrade Procedure 30 degrees 2.3.4 Hard Disk Upgrade ProcedureFigure 2-9 Remove Palm Reset Figure 2-8 Insert Memory Module 7. Place back the palm rest and secure those screws BIOS Version 1.0A-0004-3430 2.3.5 System BIOS Upgrade Procedure 3.1 Overview 3.2 Summary of the BIOS SpecificationSoftware Functional Overview Software Functional Overview 3.3.1 Key Chipset Summary 3.3 Subsystem Software Functions3.3.2 System Memory Expansion SO-DIMM Pixel Resolution 3.3.3 VideoSupported Video Mode Panel Type Initialization Memory Model VESA ModeRefresh Rates In Minimum Panel TypeInitialization VT82C686B GPI PinsLCD Panel ID pin Definition Panel Type 3.3.5 Audio 3.3.4 Enhanced IDE3.3.6 Super I/O 3.3.7 PCMCIA Indicator 3.3.8 LED IndicatorIDE accessing LED FDD accessing LED 3.3.9-1 Port Replicator 3.3.9 Hot Keys DefinitionHot Key Function Device 3.3.10 Plug & PlayConnect Resources 3-11 3.3.11 PCI DeviceIDSEL Pin Function 3.3.13 Resource Allocation 3.3.12 SMBus DevicesBIOS Need to Initialization SMBus Device DMA Channel ISA DMAMapMemory Map Address Range VT82C686BGPI pinassignment 3.3.14 GPIO Pin AssignmentPin Name Function Name 3-15 3.3.15 VT82C686B GPO pin assignment 3.3.17 M38867 GPIO pin assignment 3.3.16 PMU07 GPIO pin assignmentFunction Connected 3.4.2 System Power Plane 3.4 Power Management3.4.1 General Requirements Power 3.5.1 General Requirements 3.5 ACPIGlobal System State Definitions G0/S0 - Working Sleeping State Definitions 3.5.2 System Power PlaneS1 Sleeping State S2 Sleeping State 3.5.3 Global System State Definitions 3.5.4 Device Power State DefinitionsG0/S0 - Working G1 - Sleeping S1 Sleeping State 3.5.5 Sleeping State Definitions S3 Sleeping State STR mode S2 Sleeping StateS4 Sleeping State STD mode S5 Soft Off State 3.5.7 Power States transition event 3.5.6 Power Management Mode Transition Flow ChartS1 Sleeping S2 Sleeping G2 S5 3.5.9 Power Button and Internet / Mail Button 3.5.8 Lid Switch3.5.10 Device Power Control Methodology Power States Power Down Controlled Device Power control Methodology During S2 Mode Device Power Control Methodology During S1 Mode EC PMU07 3.5.11 Expanding Event Through the Embedded ControllerVT82C686B SCI Source and GPE Event from PMU07 Control Method Battery Subsystem 3.5.12 Thermal Control Active, Passive, and Critical Policies Resetting Cooling Temperatures from the User InterfaceDynamically Changing Cooling Temperatures Resetting Cooling Temperatures to Implement Hysteresis 3.5.14 Active Cooling Strength 3.5.13 Hardware Thermal EventsSCI Events 3.5.16 Critical Shutdown 3.5.15 Passive Cooling Equation 3.5.18 Thermal Control Methods 3.5.17 Other Implementation Of Thermal Controllable DevicesFigure 3-5 Other Thermal Control Software Functional Overview Software Functional Overview 3.5.19 AC Adapters and Power Source Objects 3.6 Battery Management3.6.1 Battery Sub-system 3.6.2 Battery Low Warning 3.6.4 AC Adapter 3.7 PMU073.7.1 The System EC RAM with PMU07 3-38 updates the data periodically, or PMU detects the status change 3.7.2 PMU07 EC RAM List3-39 The register type is word Same as 1 st Battery CMBatt Data 3-41 STSX 3-42data STSX  STSX AND Written Should be 3-43This register’s response time is 150usec max Logic edge 3-45 3-46 3.8 Miscellaneous 3.9 CMOS Setup Utility3.8.1 Security Hardware Functional Overview Chapter4 4.1 Overview Hardware Functional Overview 4.2 System Hardware Block DiagramIntel DCIN 4.3 Chipset Summary 4.4.1 Intel Pentium-III Features4.4 System Processor CPU 4.4.2 Intel Celeron Features 4.5 System Core Logic 4.5.1 VIA TWISTER FeaturesDefine Integrated Solutions for Value PC Mobile Designs High Performance CPU Interface Advanced System Power Management Support 3D Rendering FeaturesIntegrated Savage4 2D/3D/Video Accelerator Motion Video Architecture Inter-operable with VIA and other Host-to-PCI Bridges 4.5.2 VT82C686B FeaturesPCI to ISA Bridge UltraDMA-33 / 66 / 100 Master Mode PCI EIDE Controller Universal Serial Bus Controller Sophisticated PC99-Compatible Mobile Power ManagementSystem Management Bus Interface 4.7 Cache Memory 4.6 Clock Frequency Generator4.8 System Memory Plug and Play Controller 4.10 Video Subsystem 4.9 System BIOS4.8.1 System Memory 4.8.2 Video Memory 4.10.2 Video Clock 4.11 PCMCIA ControllerCARDBUS CONTROLLERS Supports 2 PCMCIA 2.1 and JEIDA 4.2 R2 cards or 2 CardBus cards 4.13 Keyboard and Pointing Device 4.12 Audio Subsystem 4.15.1 AC Power Adapter 4.15 Power Subsystem4.15.2 Internal Battery Pack 4.14 Disk Drives Subsystem 4.15.3 DC-DC Module of Motherboard 4.15.4 LCD Inverter Board Assembly 4.16 Micro-P Subsystem PMU-07 5.2 Preventive Maintenance Maintenance & Disassembly5.2.1 Cleaning the Computer 5.1 Introduction 5.2.5 Handling the Computer Battery Packs Maintenance & Disassembly5.2.4 Maintaining the Hard Disk Drive 5.4 Notebook Field-Replaceable Parts and Assemblies 5.3 Required Tools and Equipment 5.4.2 System Unit Assembly 5.4.1 Cover-Display LCD assemblyLCD Power Inverter Board Glidepad Touch Pad Module Assembly Battery Pack Keyboard Cover AssemblyCD-ROM / DVD-ROM / CD-RW Drive Assembly Floppy Disk Drive Assembly 5.5.1 Removing the Battery Pack 5.5 Parts Removal and Replacement Procedures5.5.2 Removing the Keyboard System Base Unit Case 5.5.3 Removing the Palm Rest and Glide Pad 5.5.4 Removing the Internal Hard Disk Drive Palm-rest panel/cover ConnectorsGlidepad module 5.5.5 Removing the LCD Panel Two screws of LCD panel connector Six Screws Hinges 5.5.6 Removing the Heat Sink Plate 5.5.8 Removing the CD-ROM Module 5.5.7 Removing the CPUFigure 5-12 Remove CPU Ten Screws 5.5.9 Removing the Top Cover and System CoverPush and slide CD-ROM Two Hex Bolts Screws 5.5.10 Removing the Internal SpeakersInternal Speaker Screws 5.5.11 Removing the FDD Module 5.5.12 Removing / Replacing the Motherboard Hex bolts Lid Switch ScrewsSix Hex bolts at Rear Side of Notebook 6.2 System BIOS Related Problems Troubleshooting & Repair6.1 Introduction 6.1.1 Helpful Starters POST Error Messages Troubleshooting and RepairTable 6-1a value , read hex-value Table 6-1b 6.2.3 Beep Codes 6.2.2 Informational MessagesExplanation of test terms for beep code table Table 6-3 a BIOS Beep Codes Beep codes for system board errors Table 6-3 b BIOS Beep Codes Table 6-3 c BIOS Beep Codes Table 6-3 d BIOS Beep Codes BIOS Run-time Error Messages 6.2.4 Run-time Error Messagesinterrupt at address . Type Table 6-5 a Quick Troubleshooting 6.3 Quick Troubleshooting 6-11 Table 6-5 b Quick Troubleshooting Table 6-5 c Quick Troubleshooting 6.4.1 General Overview 6.4 Component-Level Troubleshooting6-13 6.4.3 Memory Interface Check 6.4.2 Starting CheckStarting Check Figure 6-2 Memory Interface Check 6.4.5 FDD Interface Check 6.4.4 CRT Interface Check6-15 6.4.7 Internal Keyboard Check 6.4.6 HDD Interface CheckFigure 6-5 HDD Interface Check Figure 6-6 Internal Keyboard Check 6.4.9 CD-ROM Interface Check 6.4.8 Glidepad Interface Check6-17 6.4.11 Serial Port Interface Check 6.4.10 Charger Board Interface CheckFigure 6-9 Charger Board Interface Check Figure 6-10 Serial Port Interface Check 6.4.13 PS/2 Mouse Interface Check 6.4.12 External Keyboard Check6-19 6.4.15 Audio Port Interface Check 6.4.14 Printer Port Interface CheckFigure 6-13 Printer Port Interface Check Figure 6-14 Audio Port Interface Check 6.4.17 USB Port Interface Check 6.4.16 PCMCIA Interface Check6-21 6.4.19 LCD Panel Interface Check 6.4.18 DC-DC Power CheckFigure 6-17 DC-DC Power Check Figure 6-18 LCD Panel Interface Check 6-23 6.4.20 Suspend Function CheckFigure 6-19 Suspend Function Check Figure 6-20 Suspend Function Check 6.4.21 LED Indicator Function Check 6.4.23 Internal Modem or LAN Port Check 6.4.22 Cover Switch Function Check6-25 6.4.25 SIR Interface Check 6.4.24 Internal Combo Modem / LAN Port CheckFigure 6-23 Internal Combo Modem / LAN Port Check Figure 6-24 SIR Interface Check 6.4.27 TV-Out Interface Check 6.4.26 IEEE1394 Interface Check6-27 A.1 System Specification Notebook Specificationppendix MICRO PROCESSOR BIOS ROM Notebook SpecificationVIDEO SUBSYSTEM I/O SUBSYSTEM STATUS LED INDICATORS POWER MANAGEMENT UNIT PMUSOUND SUBSYSTEM POINTING DEVICE SUBSYSTEM HOT-KEY DEFINITION A.2 Display Specification12.1” SVGA TFT LCD HANNSTAR 12.1” SVGA TFT LCD ADI 14.1” XGA TFT LCD HANNSTAR 13.3” XGA TFT LCD UNIPAC14.1” XGA TFT LCD CPT CITIZEN X1DE-32R A.3 Floppy Disk Drive SpecificationNEC FD-2238T-220 QSI SCR-242 CAA8 A.4 CD-ROM Drive SpecificationMKE CR-177-DPK A.6 CD-RW Drive Specification A.5 DVD-ROM Drive SpecificationMKE SR-8175-CPK QSI SDR-081 EFAA Touch Pad Specification Keyboard SpecificationInternal Modem Specification A.11 Power Supply A.10 Internal LAN SpecificationAC POWER ADAPTER LITEON A-10 A.13 DC/DC Specification A.12 Inverter SpecificationNICKEL-METAL HYDRIDE NI-MH BATTERY PACK LITHIUM ION LI-ION BATTERY PACK A.16 Environmental Requirements A.14 Charger SpecificationA.15 Mechanical Specification LITHIUM ION LI-ION BATTERY PACK Pin Assignments CRT VGA ConnectorAppendixB FIC A550 Service Manual B.3 Parallel Port Connector B.2 Serial Port ConnectorPin Assignments Bit 4 of the printer status register read the SLCT input This high active output from the printer indicates that itA low on this input from the printer indicates that there B.5 USB Connector B.4 PS/2 Mouse / Ext. Keyboard Mini-DIN ConnectorB.6 CD-ROM IDE Connector Following is the pin assignment of the PS/2 connector B.7 DC-IN Jack Pin Assignment B.8 LCD Connector Pin AssignmentThe pin assignment of the DC-IN connector is as follows The pin assignment of the LCD connector is as follows B.10 HDD Pin Assignment B.9 FDD ConnectorThe pin assignment for the FDD connector is as follows The pin assignment of the internal HDD is as follows B.12 Battery Connector B.11 Internal Keyboard FPC ConnectorThe pin assignment of the internal keyboard connector is as follows The pin assignment for the battery connector is as follows B.13 Audio Jack B.14 Internal Microphone ConnectorSPDIF & Headphone Jack Line-In Jack AppendixC FRU Parts ListingFIC Part Number FRU Parts Listing FIC A460Series Service Manual FIC Part Number FRU Parts Listing FIC Part Number FRU Parts Listing