Print troubleshooting, Check cartridges | HP C4780, C4750, C4795

Chapter 12

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Solve a problem

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

Print troubleshooting

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Check cartridges

•Check paper

•Check product

•Check the print settings

•Reset the product

•Contact HP support for service

Check cartridges

Follow these steps.

•Step 1: Make sure you are using genuine HP print cartridges

•Step 2: Check the ink levels

Step 1: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

60 Solve a problem

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HP C4780, C4750, C4795, C4740 Print troubleshooting, Check cartridges, Make sure you are using genuine HP print cartridges

Contents

HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter Add the HP Photosmart to a network Finish setting up the HP PhotosmartWiFi Protected Setup WPS Wireless with a router infrastructure network Related topics Wireless without a router ad hoc connection To connect the product Finish setting up the HP Photosmart Install the software for a network connection To connect the product with the USB cable Set up a USB connectionTo enable printer sharing on a Windows computer Get to know the HP Photosmart Printer parts Control panel features Control panel features How do I? How do I? HP Advanced Photo Paper Paper basicsRecommended papers for photo printing HP Everyday Photo Paper HP Premium Presentation Paper or HP Professional Paper Recommended papers for printingHP Brochure Paper or HP Superior Inkjet Paper HP Iron-On Transfers ColorLok Load media Load small-size paper a. Lower paper tray Load full-size paper Information on paper To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Off applies no HP Real Life Technologies to the image Print photos from a memory card Print photo on small-size paper a. Load paper Print photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To reverse an image for iron-on transfers Print on specialty mediaTo print a group of addresses on labels or envelopes To print on transparencies Print a Web To print a Web To print in Maximum dpi mode Print using Maximum dpiView the print resolution To create a printing shortcut To view the print resolutionPrinting shortcuts Click the Printing Shortcuts tab To delete a printing shortcut Set the default print settingsTo change the default print settings To scan to a computer ScanScan to a computer Scan to a memory card To save a scan to a memory card Scan to a memory card Scan Copy Make a black and white copy a. Load paper Copy text or mixed documentsCopy text or mixed documents Copy text or mixed documents Make a color copy To set the copy size from the control panel Change the copy settingsTo set the paper size from the control panel To set the number of copies from the control panel Copy Reprint photos To reprint an original photo Related topics Save photos To save photos Save photos To check the ink levels from the HP Photosmart Software Work with cartridgesCheck the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the cartridges To replace the cartridges Work with cartridges Exit ink-backup mode Ink-backup modeInk-backup mode output Order ink supplies Cartridge warranty information Work with cartridges HP support by phone Solve a problemHP support Phone support period Placing a call Troubleshooting common setup issues Setup troubleshootingAdditional warranty options After the phone support period Product will not turn on Solution 1 Check the power cordSolution Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product Wrong measurements are showing in menus on the display To set your language and country/region Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Check cartridges Print troubleshootingMake sure you are using genuine HP print cartridges Use the correct paper type Check paperCheck the ink levels Load the stack of paper correctly Align the print cartridges Clean the print cartridgesCheck product Check the print settings To select a print speed or quality Reset the product Print quality troubleshootingTo check your margin settings Contact HP support for service Solution 2 Remove the additional memory card Memory card troubleshootingSolution 1 Insert the memory card properly Solution 3 Reformat the memory card in your digital camera Photos on the memory card do not transfer to my computer Solution 1 Install the product softwareTo install the product software Resize to Fit is not working as expected Copy troubleshootingSolution 1 Scan, enlarge, and then print a copy Scanned image is incorrectly cropped Scan troubleshootingSolution 2 Wipe the glass and the back of the document lid Scanned image shows dotted lines instead of text Solution 2 Clean the glass and lid ErrorsSolution 1 Adjust the brightness in the software Text is incorrect or missing Memory is full Door openFirmware revision mismatch Scanner failure Solution 1 Install the HP Photosmart Software Missing HP Photosmart Software File messages File not found Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Invalid file name Borderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop General user messages Solution 2 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Card access error Card is damaged Paper messagesCard is inserted incorrectly Card is not fully inserted Paper upside down Paper orientation errorPrint cartridge messages Ink is drying Need alignment or alignment failed Solution 1 Align newly installed print cartridgesTo align newly installed print cartridges Solution 4 Check if print cartridges are fully inserted To make sure the print cartridges are installed correctly Solution 5 Print cartridge might be defectivePrint cartridges incorrectly installed Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 1 Check the print cartridge Print cartridges in wrong slot Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed General printer error Original HP ink has been depleted Solve a problem Stop the current job To stop a current job from the product Stop the current job Technical information Hewlett-Packard Company notices Environmental product stewardship program Paper use Material safety data sheetsEco-Tips Plastics Power consumption HP inkjet supplies recycling program Chemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Toxic and hazardous substance table Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Technical information HP Photosmart C4700 series declaration of conformity Declaration of Conformity Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Technical information Symbols/Numerics Index Index