HP C4780, C4750, C4795, C4740 manual

Chapter 12

Solve a problem

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1.Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.

4.Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper- colored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

88 Solve a problem

Image 90

HP C4780, C4750, C4795, C4740 manual To make sure the print cartridges are installed correctly

Contents

HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter Finish setting up the HP Photosmart WiFi Protected Setup WPSAdd the HP Photosmart to a network Wireless with a router infrastructure network Related topics Wireless without a router ad hoc connection To connect the product Finish setting up the HP Photosmart Install the software for a network connection Set up a USB connection To enable printer sharing on a Windows computerTo connect the product with the USB cable Get to know the HP Photosmart Printer parts Control panel features Control panel features How do I? How do I? HP Advanced Photo Paper Paper basicsRecommended papers for photo printing HP Everyday Photo Paper HP Premium Presentation Paper or HP Professional Paper Recommended papers for printingHP Brochure Paper or HP Superior Inkjet Paper HP Iron-On Transfers ColorLok Load media Load small-size paper a. Lower paper tray Load full-size paper Information on paper Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card Print photo on small-size paper a. Load paper Print photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To reverse an image for iron-on transfers Print on specialty mediaTo print a group of addresses on labels or envelopes To print on transparencies Print a Web To print a Web Print using Maximum dpi View the print resolutionTo print in Maximum dpi mode To create a printing shortcut To view the print resolutionPrinting shortcuts Click the Printing Shortcuts tab Set the default print settings To change the default print settingsTo delete a printing shortcut Scan Scan to a computerTo scan to a computer Scan to a memory card To save a scan to a memory card Scan to a memory card Scan Copy Copy text or mixed documents Copy text or mixed documentsMake a black and white copy a. Load paper Copy text or mixed documents Make a color copy To set the copy size from the control panel Change the copy settingsTo set the paper size from the control panel To set the number of copies from the control panel Copy Reprint photos To reprint an original photo Related topics Save photos To save photos Save photos To check the ink levels from the HP Photosmart Software Work with cartridgesCheck the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the cartridges To replace the cartridges Work with cartridges Exit ink-backup mode Ink-backup modeInk-backup mode output Order ink supplies Cartridge warranty information Work with cartridges HP support by phone Solve a problemHP support Phone support period Placing a call Troubleshooting common setup issues Setup troubleshootingAdditional warranty options After the phone support period Solution 1 Check the power cord SolutionProduct will not turn on Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service After setting up the product, it does not print Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display To set your language and country/region Uninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Print troubleshooting Make sure you are using genuine HP print cartridgesCheck cartridges Use the correct paper type Check paperCheck the ink levels Load the stack of paper correctly Clean the print cartridges Check productAlign the print cartridges Check the print settings To select a print speed or quality Reset the product Print quality troubleshootingTo check your margin settings Contact HP support for service Solution 2 Remove the additional memory card Memory card troubleshootingSolution 1 Insert the memory card properly Solution 3 Reformat the memory card in your digital camera Solution 1 Install the product software To install the product softwarePhotos on the memory card do not transfer to my computer Copy troubleshooting Solution 1 Scan, enlarge, and then print a copyResize to Fit is not working as expected Scanned image is incorrectly cropped Scan troubleshootingSolution 2 Wipe the glass and the back of the document lid Scanned image shows dotted lines instead of text Solution 2 Clean the glass and lid ErrorsSolution 1 Adjust the brightness in the software Text is incorrect or missing Memory is full Door openFirmware revision mismatch Scanner failure Solution 1 Install the HP Photosmart Software Missing HP Photosmart Software File messages File not found Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Invalid file name Borderless printing error Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop General user messages Solution 2 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Card access error Card is damaged Paper messagesCard is inserted incorrectly Card is not fully inserted Paper upside down Paper orientation errorPrint cartridge messages Ink is drying Solution 1 Align newly installed print cartridges To align newly installed print cartridgesNeed alignment or alignment failed Solution 4 Check if print cartridges are fully inserted Solution 5 Print cartridge might be defective Print cartridges incorrectly installedTo make sure the print cartridges are installed correctly Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridge Solution 1 Check the print cartridgeIncompatible print cartridges Solution 2 Contact HP support for service Print cartridge is not intended for use in this productPrint cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed General printer error Original HP ink has been depleted Solve a problem Stop the current job To stop a current job from the product Stop the current job Technical information Hewlett-Packard Company notices Environmental product stewardship program Paper use Material safety data sheetsEco-Tips Plastics Power consumption HP inkjet supplies recycling program Chemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Toxic and hazardous substance table Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Technical information HP Photosmart C4700 series declaration of conformity Declaration of Conformity Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Technical information Symbols/Numerics Index Index