Solve a problem | HP C4750, C4795, C4780, C4740 guide

Chapter 12

Solve a problem

102 Solve a problem

Image 104

HP C4750, C4795, C4780, C4740 manual Solve a problem

Contents

HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter Add the HP Photosmart to a network Finish setting up the HP PhotosmartWiFi Protected Setup WPS Wireless with a router infrastructure network Related topics Wireless without a router ad hoc connection To connect the product Finish setting up the HP Photosmart Install the software for a network connection To connect the product with the USB cable Set up a USB connectionTo enable printer sharing on a Windows computer Get to know the HP Photosmart Printer parts Control panel features Control panel features How do I? How do I? Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo Paper Recommended papers for printing HP Brochure Paper or HP Superior Inkjet PaperHP Premium Presentation Paper or HP Professional Paper HP Iron-On Transfers ColorLok Load media Load small-size paper a. Lower paper tray Load full-size paper Information on paper To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Off applies no HP Real Life Technologies to the image Print photos from a memory card Print photo on small-size paper a. Load paper Print photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes Print on specialty media To print a group of addresses on labels or envelopesTo reverse an image for iron-on transfers To print on transparencies Print a Web To print a Web To print in Maximum dpi mode Print using Maximum dpiView the print resolution To view the print resolution Printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab To delete a printing shortcut Set the default print settingsTo change the default print settings To scan to a computer ScanScan to a computer Scan to a memory card To save a scan to a memory card Scan to a memory card Scan Copy Make a black and white copy a. Load paper Copy text or mixed documentsCopy text or mixed documents Copy text or mixed documents Make a color copy Change the copy settings To set the paper size from the control panelTo set the copy size from the control panel To set the number of copies from the control panel Copy Reprint photos To reprint an original photo Related topics Save photos To save photos Save photos Work with cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Replace the cartridges To replace the cartridges Work with cartridges Ink-backup mode Ink-backup mode outputExit ink-backup mode Order ink supplies Cartridge warranty information Work with cartridges Solve a problem HP supportHP support by phone Phone support period Placing a call Setup troubleshooting Additional warranty optionsTroubleshooting common setup issues After the phone support period Product will not turn on Solution 1 Check the power cordSolution Solution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product Wrong measurements are showing in menus on the display To set your language and country/region Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Check cartridges Print troubleshootingMake sure you are using genuine HP print cartridges Check paper Check the ink levelsUse the correct paper type Load the stack of paper correctly Align the print cartridges Clean the print cartridgesCheck product Check the print settings To select a print speed or quality Print quality troubleshooting To check your margin settingsReset the product Contact HP support for service Memory card troubleshooting Solution 1 Insert the memory card properlySolution 2 Remove the additional memory card Solution 3 Reformat the memory card in your digital camera Photos on the memory card do not transfer to my computer Solution 1 Install the product softwareTo install the product software Resize to Fit is not working as expected Copy troubleshootingSolution 1 Scan, enlarge, and then print a copy Scan troubleshooting Solution 2 Wipe the glass and the back of the document lidScanned image is incorrectly cropped Scanned image shows dotted lines instead of text Errors Solution 1 Adjust the brightness in the softwareSolution 2 Clean the glass and lid Text is incorrect or missing Door open Firmware revision mismatchMemory is full Scanner failure Solution 1 Install the HP Photosmart Software Missing HP Photosmart Software File messages Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraFile not found Invalid file name Solution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktopBorderless printing error General user messages Memory card error Solution 1 Remove all but one memory cardSolution 2 Push the memory card all the way forward Card access error Paper messages Card is inserted incorrectlyCard is damaged Card is not fully inserted Paper orientation error Print cartridge messagesPaper upside down Ink is drying Need alignment or alignment failed Solution 1 Align newly installed print cartridgesTo align newly installed print cartridges Solution 4 Check if print cartridges are fully inserted To make sure the print cartridges are installed correctly Solution 5 Print cartridge might be defectivePrint cartridges incorrectly installed Non-HP cartridges installed Solution 1 Insert the print cartridges To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Solution 4 Contact HP support Printing in ink-backup mode Solution 1 Reinsert the print cartridges Print cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgeSolution 1 Check the print cartridge Print cartridges in wrong slot Solution 2 Contact HP support for servicePrint cartridge is not intended for use in this product To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed General printer error Original HP ink has been depleted Solve a problem Stop the current job To stop a current job from the product Stop the current job Technical information Hewlett-Packard Company notices Environmental product stewardship program Material safety data sheets Eco-TipsPaper use Plastics Power consumption HP inkjet supplies recycling program Chemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Toxic and hazardous substance table Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Technical information HP Photosmart C4700 series declaration of conformity Declaration of Conformity Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Technical information Symbols/Numerics Index Index