Uninstall and reinstall the software | HP C4795, C4750, C4780, C4740

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1.Disconnect the product from your computer.

2.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

3.Double-clickAdd/Remove Programs (or click Uninstall a program).

4.Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove.

Follow the onscreen instructions.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the setup instructions that came with the product.

Solve a problem

Setup troubleshooting

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HP C4795, C4750, C4780, C4740 manual Uninstall and reinstall the software, Registration screen does not appear

Contents

HP Photosmart C4700 series Page Contents Technical information HP Photosmart C4700 series Help Chapter WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Related topics Wireless with a router infrastructure network To connect the product Wireless without a router ad hoc connection Finish setting up the HP Photosmart Install the software for a network connection To enable printer sharing on a Windows computer Set up a USB connectionTo connect the product with the USB cable Printer parts Get to know the HP Photosmart Control panel features Control panel features How do I? How do I? Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo Paper HP Brochure Paper or HP Superior Inkjet Paper Recommended papers for printingHP Premium Presentation Paper or HP Professional Paper HP Iron-On Transfers ColorLok Load small-size paper a. Lower paper tray Load media Load full-size paper Information on paper Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photo on small-size paper a. Load paper Print photos from a memory card Print photo on full-size paper a. Load paper Print passport photos a. Load paper Print envelopes To print a group of addresses on labels or envelopes Print on specialty mediaTo reverse an image for iron-on transfers To print on transparencies To print a Web Print a Web View the print resolution Print using Maximum dpiTo print in Maximum dpi mode Printing shortcuts To view the print resolutionTo create a printing shortcut Click the Printing Shortcuts tab To change the default print settings Set the default print settingsTo delete a printing shortcut Scan to a computer ScanTo scan to a computer To save a scan to a memory card Scan to a memory card Scan to a memory card Scan Copy Copy text or mixed documents Copy text or mixed documentsMake a black and white copy a. Load paper Copy text or mixed documents Make a color copy To set the paper size from the control panel Change the copy settingsTo set the copy size from the control panel To set the number of copies from the control panel Copy To reprint an original photo Reprint photos Related topics To save photos Save photos Save photos Check the estimated ink levels Work with cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the cartridges Replace the cartridges Work with cartridges Ink-backup mode output Ink-backup modeExit ink-backup mode Order ink supplies Cartridge warranty information Work with cartridges HP support Solve a problemHP support by phone Phone support period Placing a call Additional warranty options Setup troubleshootingTroubleshooting common setup issues After the phone support period Solution Solution 1 Check the power cordProduct will not turn on Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer To set your language and country/region Wrong measurements are showing in menus on the display To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Make sure you are using genuine HP print cartridges Print troubleshootingCheck cartridges Check the ink levels Check paperUse the correct paper type Load the stack of paper correctly Check product Clean the print cartridgesAlign the print cartridges To select a print speed or quality Check the print settings To check your margin settings Print quality troubleshootingReset the product Contact HP support for service Solution 1 Insert the memory card properly Memory card troubleshootingSolution 2 Remove the additional memory card Solution 3 Reformat the memory card in your digital camera To install the product software Solution 1 Install the product softwarePhotos on the memory card do not transfer to my computer Solution 1 Scan, enlarge, and then print a copy Copy troubleshootingResize to Fit is not working as expected Solution 2 Wipe the glass and the back of the document lid Scan troubleshootingScanned image is incorrectly cropped Scanned image shows dotted lines instead of text Solution 1 Adjust the brightness in the software ErrorsSolution 2 Clean the glass and lid Text is incorrect or missing Firmware revision mismatch Door openMemory is full Scanner failure Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software File messages Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productFile not found Invalid file name Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computerBorderless printing error General user messages Solution 1 Remove all but one memory card Memory card errorSolution 2 Push the memory card all the way forward Card access error Card is inserted incorrectly Paper messagesCard is damaged Card is not fully inserted Print cartridge messages Paper orientation errorPaper upside down Ink is drying To align newly installed print cartridges Solution 1 Align newly installed print cartridgesNeed alignment or alignment failed Solution 4 Check if print cartridges are fully inserted Print cartridges incorrectly installed Solution 5 Print cartridge might be defectiveTo make sure the print cartridges are installed correctly Non-HP cartridges installed To clean the print cartridge contacts Solution 1 Insert the print cartridges Copper-colored contacts Ink nozzles do not clean Solution 2 Remove the tape from the print cartridges Solution 3 Remove and reinsert the print cartridges Printing in ink-backup mode Solution 4 Contact HP support Print cartridges missing or not detected Solution 1 Reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 1 Check the print cartridge Solution 3 Replace the print cartridgeIncompatible print cartridges Print cartridge is not intended for use in this product Solution 2 Contact HP support for servicePrint cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Previously used genuine HP cartridge installed Original HP ink has been depleted General printer error Solve a problem To stop a current job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Environmental product stewardship program Eco-Tips Material safety data sheetsPaper use Plastics HP inkjet supplies recycling program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification number Toxic and hazardous substance table Vcci Class B compliance statement for users in Japan FCC statement Technical information Declaration of Conformity HP Photosmart C4700 series declaration of conformity Exposure to radio frequency radiation Regulatory wireless statements European Union Regulatory Notice European Union regulatory notice Technical information Index Symbols/Numerics Index