System Troubleshooting | Polycom 3725-77601-001H guide

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System Troubleshooting

This chapter provides Polycom® Converged Management Application™ (CMA®) system troubleshooting information. It includes the following topics:

•Troubleshooting Utilities Dashboard

•Troubleshooting Specific Types of Issues

—Registration Problems and Solutions

—Point-to-Point Calling Problems and Solutions

—MCU and Gateway Dialing Problems and Solutions

—Conference On Demand Problems and Solutions

Troubleshooting Utilities Dashboard

The CMA system has a Troubleshooting Utilities dashboard that brings together on one page access to all of the information you might need to diagnose system issues. It includes access to various diagnostic files and informational panes.

The diagnostic files include:

•Traces—Use this option to generate and download a network sniffer trace that can help you examine the traffic to and from the CMA system.

•Windows Event Logs—Use this option to generate and download a WindowsEventLogs.zip file that includes the Application, Security, and System logs. These logs store events logged by applications, events related to logon and resource use, and events logged by Windows system components respectively. For more information about these event logs, see Microsoft Technet.

•CMA System Logs—Use this option to generate and download a GetAllLogs.zip file that includes all of the CMA system log files. For more information about these system logs, see “View and Export System Log Files” on page 300.

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Polycom 3725-77601-001H manual System Troubleshooting, Troubleshooting Utilities Dashboard

Contents

Polycom CMA System Operations Guide Trademark Information Contents Polycom CMA System Conference Scheduling Overview Conference Scheduling OperationsAdd/Schedule a Conference Add/Schedule a New Conference Conference and Participant Management Operations Advanced Scheduling OperationsConference and Participant Details Endpoint Management Overview Polycom CMA System Operations Guide Provisioning of LifeSize Passwords Reporting Endpoint and Peripheral Management OperationsEndpoint Provisioning Operations Device Details Endpoint Software Update Operations Network Device Management Overview Provisioning Details Software Update DetailsMCU Bridge Management Operations 227 Management Operations for Other Network Devices 239 MCU Bridge Device Details 245 Users and Groups OverviewUser Management Operations System Administration Overview 307 System Reports 281Polycom CMA System Dashboard 307 Conference Setup Operations 337 Conference Setup Overview 321Conference Templates 321 Conference Settings 334 Room Overview and Operations 343 View the Global Address Book Set or Change the GAB Password Directory Setup OperationsDirectory Operations Multiple Address Books Server Setting Operations Polycom CMA System Setup Overview Database Operations Polycom CMA System Snmp Polycom CMA System Redundancy Gatekeeper Management 439Management & Security Operations 445 Dial Plan Setup Operations 463 Xviii System Management and Maintenance 521 Remote Alert Setup OperationsSystem Backup and Recovery Operations System Troubleshooting System Security and Port Usage Polycom CMA System Overview Polycom CMA System Features and Capabilities Minimum System Requirements Polycom CMA System Models Log Into the Polycom CMA System Working in the Polycom CMA System Filter and Search a List Field Input Requirements Sn Givenname Mail Change a Password Confirm the new password and click OK Enter a New PasswordLog Out of the Polycom CMA System Restart or Shut Down a Polycom CMA System Emergency Shutdown of a Polycom CMA System Polycom CMA System Operations Guide Add DNS SRV Record for Polycom CMA System Services Polycom CMA System Configuration Configure the Connection to an External Enterprise Directory Configure the Connection to the External Database Set Up Video Call Routing Configure Redundancy Set Up Automatic Provisioning Set Up Automatic SoftupdateSet Up Conference Templates Set Up a Certificate for the Polycom CMA System Set Up Directory Services Distribute Polycom CMA Desktop for Windows Systems Distribute Polycom Applications Distribute Polycom CMA Desktop for MAC OS Systems Polycom CMA System Operations Guide Operating in Maximum Security Environments Maximum Security Mode Overview Snmp Conference Scheduling in Maximum Security Mode Endpoint Management in Maximum Security Mode Field Network Device Management in Maximum Security Mode Polycom RMX Systems in Secure Mode User Management in Maximum Security ModeAdministrator Scheduler Action Use this action to Operating in Maximum Security Environments Group Management in Maximum Security Mode Reporting in Maximum Security ModeOperator, and Auditor Backup and Delete audit log files AuditorDownload the System Log Files About Machine Accounts Device Administration in Maximum Security Mode Evergreenroommachine System Administration in Maximum Security Mode Conference Templates Admin Menu Software Updates Server SettingsProvisioning Profiles On the Enterprise Directory Management and Security Session Management Field Description Password Management Field Description Account LockoutAccount Inactivity Backup System Settings Field Description Password ComplexityDial Plan and Sites Network Intrusion Detection in Maximum Security Mode Troubleshooting Utilities Troubleshooting in Maximum Security ModeThere is no change in the Database Backup function There is no change in the Windows Event Logs function Service Manages the system’s Comment There is no change in the CMA Licenses functionMssqlserver Report Administration Polycom CMA System Operations Guide Conference Menu Overview General Scheduling Information Polycom CMA System Conference Scheduling Overview Conference Menu and Views Conference Menu Overview Section Description Conference views have these sectionsRefresh Add Conference Views-Future and Ongoing Conferences may be in the following states Conference States Action Description Available for future conferences only Context-Sensitive Conference ActionsAvailable for future and past conferences Available for future, past, and active conferences General Scheduling Information Scheduling Participants and EndpointsBridge Selection and Cascading Bridge Scheduling and Reassignment Polycom CMA System Conference Scheduling Overview Polycom CMA System Operations Guide Add/Schedule a Conference Conference Scheduling OperationsAdd/Schedule a New Conference These options are discussed in the following topics Participants and Rooms list Click Add Guest Configure these fields in the Add Guest dialog box 1001@11.12.13.14 Not available when Use Modified Dial Number If the guest has a SIP IP endpoint, configure these settings Participants and Rooms list Copy an Existing Conference Go to Conference Future Edit a Conference Edit a Participant’s Settings If the guest has a SIP IP endpoint, configure these settings View Scheduling Information for a Conference Click Back to List to return to the conference list Edit Conference Settings on Advanced Scheduling Operations Edit Conference Settings Chairperson feature Setting Description Dial-In+Dial-Out When Enable Chairperson is selected Setting Description People and Content VO. This Polycom proprietary People +Content H.329. This enables the industry Application Sharing. Allows two or more Select a Bridge for a Conference Create a Cascaded Conference Across Multiple BridgesClick Manual Cascade Add Link dialog box, select the Link Type Conference and Participant Management Operations Manage an Active ConferenceGo to Conference Ongoing Isdn Use these conference actions as needed Use these participant actions as needed New Conference Participants list Add Additional Participants to an Active Conference Participants list Add a Room to an Active ConferenceFrom the Conference Actions list, click Add Room Click Close View the Video of a Participant in an Active Conference Join an Active ConferenceClick Join Conference From the Conference Actions list, click Add Favorites Add/Save a Participant to a Favorites List Manage a Participant’s Endpoint During a Conference View a Participant’s Details During a Conference PVX , MGC , RMX , GW/MCU , Other , and Tandberg GDS Delete a Conference Terminate an Active Conference Polycom CMA System Operations Guide Conference Image Conference and Participant DetailsConference Details Conference Details section has these fields CIF Svga Qcif XGA 4CIF Ntsc 16CIF VGA Conference Features section has these fields Conference FeaturesMode is None Auto MCU Bridge MCU Features Participants List Participants section has these fieldsIVR Participant Details section has these fields Participant Details Participant Settings dialog box has these fields Participant Settings SIP URI Endpoint Menu, Views, and Lists Endpoint Management Overview Monitor View Endpoint List in the Monitor ViewEndpoint views is Refresh Endpoint Types on Endpoint list in this view has these fields Actions in the Monitor View Tandberg , iPower , and OtherSIP Action Use this action to Available for all endpoint types Peripherals List in the Peripherals View Peripherals View Peripherals list in this view has these fields Actions in the Peripheral View Bundled Provisioning View Endpoint List in the Bundled Provisioning ViewView list Actions in the Bundled Provisioning View Automatic Provisioning ViewEndpoint List in the Automatic Provisioning View RealPresence Group Series -Displays just Actions in the Automatic Provisioning View Scheduled Provisioning ViewEndpoint List in the Scheduled Provisioning View Use the Scheduled Provisioning View to Tandberg C-Series Actions in the Scheduled Provisioning ViewVSX Series Viewstation Endpoint List in the Automatic Software Update View Automatic Software Update View Actions in the Automatic Software Update View Endpoint List in the Scheduled Software Update View Scheduled Software Update View Scheduled Software Update View Actions PVX Endpoint Types Tandberg 150 MXP VconVtel Endpoint Configuration/Provisioning Provisioning Best Practices Bundled ProvisioningFor more information, see How Bundled Provisioning Works Automatic Provisioning How Automatic Provisioning Works Csv file Automatic Provisioning Profiles Home Screen Settings SettingsField For the endpoint systems being provisioned Audio Settings Call SettingsCMA Desktop Settings Calendaring Settings URL VVX Settings Scheduled Provisioning Profile Order and PriorityHow Scheduled Provisioning Works FX/EX Scheduled Provisioning Profiles ViewStation QDX Series General Settings Home Screen Settings Home Screen Settings ViewStation QDX Series General Settings Security General Settings Date and Time AM/PMGMT Video Network IP Network Gatekeeper Video Network IP Network Call Preferences Video Network IP Network Gateway Number Video Network IP Network Quality of Service Settings NAT Video Network IP Network Firewall Settings Video Network Isdn BRI Protocol NAT Public WAN Address FX/EX Applies to Monitor 3 Options DVD Cameras Camera SettingsCameras Cameras Cameras Video Quality ViewStation QDX Series Video/Camera Cameras LAN Properties LAN Properties Obtain IP Address Automatically Select ifEnter IP Address Manually Select if the IP Global Services Directory Servers Global Services Dialing Rules To Auto on the Place a Call screenLAN/H.323 Global Directory GDS Preferred Alias Global Services Account Validation Global Services My InformationVideo Network IP Network Gateway Setup Endpoint Gatekeeper Registration Policies Automatic Software Updates Endpoint Software UpdatesHow Automatic Software Update Works Automatic Software Update Profiles Automatic Software Update Versions Peripheral Software Updates Scheduled Software Updates Considerations for Third-Party Endpoints Endpoint Passwords Enabling Management of LifeSize Endpoints Enable Tandberg Endpoints Global Address Book Access Scheduled Provisioning of Selected Tandberg Endpoints Monitoring Provisioned for supported Tandberg Models?Field Name Models Series 990/880/770 T150 140 Polycom, Inc 141 142 Polycom, Inc 143 144 Polycom, Inc 145 Spid Isdn HLC Isdn MSN 148 Polycom, Inc 149 150 Polycom, Inc 151 152 RTP MTU 154 Polycom, Inc 155 OSD Provisioned for Scheduled Provisioning of LifeSize EndpointsSelected LifeSize Field Name Team Calls Video Settings Video Quality Video Settings Video ControlField Name Team Telepresence Security General Security PasswordsNetwork General Network NAT Network Network Qos Field Name Team Network Reserved PortsNetwork LifeSize Transit Communications General Communications SIP Communications H.323 System Identification Field Name Team System GeneralDirectory Auto Discovery Directory Ldap Diagnostics DVD-I Input Diagnostics CamerasAppearance Layout Appearance Display Reporting Provisioning of LifeSize Passwords Endpoint Management Operations Endpoint and Peripheral Management Operations View Device Details Go to Endpoint Monitor ViewField Description Identification Http URL AddressesURL, Transport Address, and Unknown Call Info Sites Capabilities Call Info Call Details Go to Endpoint Monitor View and click Add Add an Endpoint or Find an Endpoint on the NetworkCall Info Video Feed System Alerts Click Find Device Enter the IP Address of the endpoint Site based upon IP address URL , Transport Address , and Unknown Edit an Endpoint Delete an Endpoint View an Endpoint’s Video Feed Clear an Endpoint Help RequestTandberg Reboot an Endpoint Send a Message to an EndpointAssociate a User with an Endpoint View Peripherals Search for Endpoints in a Range of IP AddressesGo to Endpoint Monitor View and click Search Devices Click View Peripherals Peripheral View Operations Delete PeripheralDisplay Applications Polycom CMA System Operations Guide 180 Bundled Provisioning Operations Endpoint Provisioning OperationsView the Provisioning Bundle List Go to Endpoint Bundled Provisioning Download a Provisioning Bundle Delete a Provisioning BundleGo to Endpoint Bundled Provisioning Click Download View the Automatic Provisioning List and Details Automatic Provisioning OperationsAdd an Automatic Provisioning Profile Go to Endpoint Automatic Provisioning Edit an Automatic Provisioning Profile Click Update Profile OrderAutomatic Provisioning Profiles page, click Add Provisioning Profiles list Clone an Automatic Provisioning Profile Delete an Automatic Provisioning ProfileProfiles list View the Scheduled Provisioning List and Details Scheduled Provisioning OperationsAdd a Scheduled Provisioning Profile Go to Endpoint Scheduled Provisioning Clone a Scheduled Provisioning Profile Edit a Scheduled Provisioning Profile Schedule an Endpoint for Provisioning Delete a Scheduled Provisioning ProfileClick Provision Click Schedule Scheduled Provisioning View reappears Check the Status of a Scheduled Provisioning Cancel a Scheduled ProvisioningClear the Status of Scheduled Provisioning Click Clear Status Click Cancel Provision Automatic Software Update Operations Endpoint Software Update OperationsView Automatic Software Update Information For automatic software update, it includes these topics Go to Admin Software Updates Automatic Software Updates View Automatic Software Update Packages Implement Automatic Software Updates for Endpoints Set Maintenance Window for Automatic Software Updates Automatic Software Updates list reappears List the Serial Numbers for the Endpoints to be Updated Download the Required Software Package Request Update Activation Keys Click Upload Software Update Upload the Software Package and Create a Software UpdateSelect Product Activation Select the tab for the endpoint type of interest Set an Automatic Software Update Policy Trial a Software Update Package Set up testing. Complete these tasksCreate a Local Trial Group Promote the Trial Software Update Package to Production Delete the Trial Software Update Package View and Implement Software Updates for Peripherals View Software Updates for Peripherals From the Production URLBoth the Production URL and the Trial Configure Peripheral Updates for Production Upload Peripheral Software Updates to the CMA Web ServerClick Configure Production Field Description Configure Platform Click Configure Application Configure ApplicationBoth the Production URL and the Trial URL Click Configure Trial Configure Peripheral Updates for Trial For scheduled software update, it includes these topics Scheduled Software Update Operations View Scheduled Software Update Information View List of Software Update PackagesImplement Scheduled Software Updates for Endpoints Return to the endpoint serial number list and click Close Scheduled Software Updates list reappears » Close the Product Activation screens For Polycom products Schedule the Software Update for Endpoints Cancel Software Updates Click ScheduleFields Description Polycom, Inc 211 Polycom CMA System Operations Guide 212 Device Summary Information Device Details Standard. This device is monitored Device Status Information Isdnquadbri RMX , GW/MCU , Other , and TandbergISDNPRIT1 Isdnbri Call Information Device Alerts Information Provisioning DetailsStatus will be either Success or Failed Software Update Details With the device Network Device Management Overview Network Device TypesNetwork Device Menu, Views, and Lists Network Device views is Refresh Network Device List in the Monitor View Network Device Types on Network Device list has these fields VBP View Action Use this action to Available for all device typesAvailable for only selected network device types DMA View MCU View Polycom CMA System Operations Guide 226 MCU Bridge Management Operations View Device DetailsGo to Network Device MCUs Device Details dialog box for the selected MCU appears Field Description Addresses Field Description MCU Network Services MCU ResourcesRMX MCU Card Alerts MGC MCUs only Field Description Alerts RMX MCUs only This topic describes how to add an MCU to a CMA system Add an MCU ManuallyGo to Network Device MCUs and click Add 227. At a minimum, assign the MCU a System Name Edit an MCU BridgeAs needed, use the Filter to customize the MCU list System Name field Enable Cascading Conferences on Polycom MCUs Delete an MCU Bridge View Bridge HardwareFor a Polycom MGC MCU View Bridge Services View Bridge ConferencesView Bridge Ports View Bridge Meeting Rooms View Bridge Entry QueuesView Bridge Gateway Conferences 238 Polycom VBP Management Operations Management Operations for Other Network Devices Copy the CMA System Certificate to a Polycom VBP Device Add a Polycom VBP DeviceGo to Network Device VBPs and click Add Click Restart Apache Identify Endpoints Using the Polycom VBP Device Edit a Polycom VBP DeviceDelete a Polycom VBP Device Add a Polycom DMA System Polycom DMA Management OperationsEdit a Polycom DMA System Go to Network Device DMAs and click Add Delete a Polycom DMA System View Registered DMA NodesGo to Network Device DMAs Click View DMA Nodes Polycom CMA System Operations Guide 244 MCU H.320 Services Field Description MCU H.32O ServiceMCU Bridge Device Details MCU H.323 Services MCU Resources-Polycom MGC Platform MCU Gateway Services MCU Resources-Polycom RMX Platform Refer to the RMX 2000/4000 Administrator’s Guide Overview of Groups, Users, and User Roles Users and Groups OverviewUsers Local Users Enterprise Users Groups Enterprise Groups Local Groups Roles and Permissions Role Permissions Comment Default CMA System Roles and Permissions User Name Remote Server Software Version Font Size Scheduler Roles, Responsibilities, and Menus CMA system offers three different default Scheduler rolesOperator Role, Responsibilities, and Menus Role Responsibilities Device Administrator Role, Responsibilities, and Menus Auditor Role, Responsibilities, and Menus Customized Roles and Responsibilities Administrator Role, Responsibilities, and Menus Device Associations and Presence Polycom CMA System Operations Guide 260 User Management Operations Manage UsersSearch for a User You can view information about a user, local or enterprise View User InformationGo to User Users Select the user you want Associated Permissions Add a Local UserAssociated Roles Groups Be a minimum of eight characters in length Edit a User Delete a User View Permissions for a User Unlock a User Account Manage Groups CMA system, only users assigned the Administrator role canAdd a Local Group Go to User Groups Groups page, click Add Local Group Column Description Group Members Local Users Only Import Enterprise Groups Edit a Group Manage User RolesDelete a Group Go to User Groups View the Groups and Users Associated with a User Role Assign Users Roles and Endpoints View the List of User Roles Go to User User Roles Edit Permissions for a User Role Add a User RoleGo to User User Roles Click Save New user role appears in the CMA system Delete a User Role View the Groups and Users Associated with a User RoleView Associated Groups and Users dialog box appears User Menu and Guest Book Manage System Guest Book Add a Guest to the System Guest Book Context-Sensitive Guest Book ActionsGo to User Guest Book and click Add Guest Actions Description Alias@IP , for example Edit a Guest in the System Guest Book Not available when Use Modified Dial Number isGo to User Guest Book and select the guest of interest Click Edit Guest Delete a Guest from the System Guest Book Manage FavoritesAdd a Favorites List Click Delete Guest Delete a Favorites List Edit a Favorites List Site Statistics Report System Reports Go to Reports Site Statistics Go to Reports Site Link Statistics Site Link Statistics Report Go to Reports H.323 Call Detail Records Call Detail Records Report Call Detail Record Report Administration Modify the CDR Retention PeriodSchedule Weekly Archives of the CDR Report Configure these settings Endpoint Usage ReportSSL/TLS Go to Reports Endpoint Usage Report Time in Call divided by the Total Calls Seconds Q.850 cause code showing how the call ended Calculated from sample tests done once per minute Conference Type Report Chart that compares the number of scheduled minutes View and Export the Gatekeeper Message Log Gatekeeper Message LogUse the Gatekeeper Message Log page to Go to Reports Gatekeeper Message Log Field Description Registration Define Log Settings Pause and Restart Logging Clear Events from the LogClick Yes to confirm the action Gatekeeper Message Log is cleared Log File Related to External Database Functionality Log File Related to Dial Plan FunctionalityLog Files Related to Scheduling Functionality Log Files Related to Global Address Book Functionality Log Name Description Log Files Related to Device Management FunctionalityLog Files Related to Gatekeeper Functionality Log Files Related to Presence Functionality Log Files Related to Web Services Functionality View and Export System Log Files Click Change SettingsChange the System Log Level Go to Reports System Logs View and Download Audit Log Files Download Windows Event Log FilesYou can view and download audit log files Go to Reports Audit Log Files Backup and Delete Audit Log Files You can backup and delete audit log filesClick Backup and Delete Report includes this information CMA System Report License Info CRL Polycom CMA System Operations Guide 306 Polycom CMA System Dashboard System Administration Overview MCU Status multiple, configurable panes Endpoints multiple, configurable panesDashboard Buttons Dashboard Panes Cmad CPU Need Virtual IP or Secondary Is Down Polycom, Inc 311 Gatekeepers Pre-call Status Today’s Adhoc Conferences Conference Status Failed AD Login Attempts pane displays Selection Use this selection to System Administration Menu Including the enterprise directory, address books, or Global Administration Periods, etc Polycom CMA System Operations Guide 320 Conference Templates Conference Setup Overview Common Settings Field Description General SettingsMGC RMX Auto layout option RMX Video Settings Video Switching ModeVideo switching option RMX General Settings Telepresence mode is On RMX Video Settings Presentation Mode , or Lecture View Switching MGC SettingsTime Warning feature Polycom Visual Concert PC . To show live PC content People+Content H.239Auto H264 RMX General Settings RMX Profile Settings Conference on Port is enabled, the Video Mode must be Supported MCU General Settings Field Description RMX General Settings Conference SettingsRMX General Settings Advanced Settings 264 SD 30v7 with MPM+ or MPMx LPR At the end When last participant remains OnlyAt the end After last participant quits All RMX Video Quality People Video Definition To On RMX Video Settings Video switching VSW option RMX GeneralRMX Video Quality Content Video Definition Motion option for Video quality MGC as a Supported MCU General Settings Field Description RMX Video SettingsLecture View Switching option Common Settings Same layout option Possible values include RMX Audio SettingsManual Continuous Presence Room continuous presence RMX Conference IVR Field Description RMX Skins Field Description RMX Recording Conference Settings By default, Conference Time Warning is enabledAlert Tone feature Polycom, Inc 335 Polycom CMA System Operations Guide 336 View the Conference Templates List Conference Setup Operations Go to Admin Conference Templates Add a Conference TemplateEdit a Conference Template Disable Conference Auto-Launch Set Conference SettingsDisable Conference Time Warning Go to Admin Conference Settings Go to Admin Server Settings E-mail Overbooking Dial-in ParticipantsAdd Customized Text to E-mail Notifications Delete Customized Text in E-mail Notifications Edit Customized Text in E-mail Notifications Polycom CMA System Operations Guide 342 Local and Enterprise Meeting Rooms Room Overview and Operations Go to Admin Rooms  Go to Admin RoomsView the Rooms List Add a Local Room Add an Enterprise Room Field Description Site Site in which the room is locatedAssociated Endpoints Delete a Room Edit a Room Area Overview and Operations Areas OverviewHow Areas Work Area Best Practices Field Description Areas list View AreasSummary Members Create Area Administrator Role Enable, Configure, and Customize AreasClick Save Configuration Add Areas Assign Devices to AreasGo to Endpoint Monitor View or Network Device Monitor View Associate Users with Areas Go to Admin Areas and click Manage MembersClick Associate Area Click Assign Areas Delete an Area Change Area Association for UsersSelect the user of interest and click the right arrow Click Unassign Areas Polycom CMA System Operations Guide 354 Directory Management Overview Directory Operations Multiple Forests Directory Management Supported ConfigurationsMultiple Domains Viable options Directory Operations How Global Catalog Searches Work Accounts Required for the CMA System CMA System Service AccountUnderstanding Base DN CMA System Computer Account Character Character Name Understanding Exclusion Filters Polycom CMA System and Windows Authentication Integrate with Enterprise Directory Server Option Directory Management Operations Create the Polycom CMA System Service Account For example net user polycomcma$ p@ssw0rd Create the Polycom CMA System Computer Account Create the Polycom CMA System Service Account Enable Integration with the Enterprise Directory Server It then negotiates security once the socket is Go to Admin Directories Directory Setup Support LifeSize Endpoints in Directories Remove or Include Guest Book Entries in the Directory On the Directory Ldap Mark the Provision This Page check box Ldap field, select Enabled from the drop-down list Directory Setup Operations Go to Admin Directories Global Address BookView the Global Address Book User information found in the Global Address Book includes Set or Change the GAB Password Multiple Address Books Overview Multiple Address Books How Multiple Address Books Work Go to Admin Directories Address Books View the Address Book List and DetailsAdd an Address Book Complete the fields in the Add an Address Book dialog box Field Description Address Book InformationAddress Book Tiers Edit an Address Book Field Description Address Book Tiers Assign Address Books to Groups Viewing the Address Book a User is Assigned To Delete an Address BookSelect the address book you want to delete Click Update Priority Set the Default Address BookChange Address Book Priority Click Delete Confirmation message appears Click Yes Copy an Address Book Go to Admin Directories Address Books Click Set Default Polycom CMA System Setup Overview Server SettingsSelection Description Polycom CMA System Licensing Polycom CMA System Setup Overview Polycom CMA System Site Topology and Dial Plan Set Up Sites List Add/Edit Site Dialog Box Gateway Extension Dialing . Select this option Did Direct Inward Dial . Select this option whenIsdn Number Assignment Assignment Method = did Direct Inward Dial Routing/Bandwidth Subnets Site Links Site-to-Site ExclusionsAdd/Edit Site Link Dialog Box Add/Edit Territory Dialog Box TerritoriesField Description Territory Info Associated Sites Network Clouds Polycom CMA System Gatekeeper FunctionalityAdd/Edit Network Cloud Dialog Box Field Description Cloud Info Default, Redundant, Alternate, and Neighboring Gatekeepers Default GatekeeperRedundant Gatekeeper Device Registration Alternate GatekeeperNeighboring Gatekeeper Allow Registration of Predefined Endpoints Only Direct Mode Routing ModeRouted Mode CMA system has two routing modes Standard Polycom CMA System and Reserved Conferencing Polycom CMA System Integration with Microsoft Outlook 400 Endpoint Directory and Directory Settings 402 Server Setting Operations Edit the Polycom CMA System Network SettingsGo to Admin Server Settings Network Edit the Polycom CMA System Time Settings Configure these settings on the Network page, as necessaryGo to Admin Server Settings System Time Associate Sites with Microsoft Exchange Servers Assign Calendaring Settings to Provisioning Profiles Go to Admin Server Settings Calendaring Management 408 Go to Admin Dial Plan and Sites Sites View Current Polycom CMA System Licensing  Go to Admin Server Settings Licenses Add Polycom CMA System Licenses Go to Admin Server Settings LicensesRequest a Software Activation Key Code Enter the Polycom CMA System Activation Key Go to Admin Server Settings Custom Logos Reclaim Polycom CMA Desktop LicensesAdd or Remove a Polycom CMA System Custom Logo Add or Remove a Polycom CMA Desktop Custom Logo Default Polycom CMA Desktop Branded Polycom CMA Desktop Edit the Polycom CMA System E-mail Account Snmp Overview Polycom CMA System Snmp 416 Edit the Snmp Settings for a Polycom CMA System Enable Snmp MessagingTo enable Snmp messaging you must perform the two tasks Go to Admin Snmp Settings ContextEngineID for SNMPv3 Add an Snmp Notification Receiver Click Save Snmp SettingsTCP UDP SHA MD5 Go to Admin Alert Settings CMA Alert Threshold Settings Configure Alert ThresholdsConfigure these thresholds Threshold Description Identified in the Average CPU usage alert Download Polycom CMA System MIB Package Go to Admin Snmp Settings Click Download CMA MIBs CMA MIBs dialog box, select the MIB of interestName Description Change the Snmp Communication Port Database Operations Overview of the Polycom CMA System DatabaseDatabase Description Simple Recovery Model should be enabled for SQL backup mode Internal DatabasesExternal Databases Database Operations Database RestorationFrom Error and Usage Report Settings are optional Copy the CMA System Database Backup FilesIntegrate a Polycom CMA System to an External Database Revert a Polycom CMA System to its Internal Database On the Database page, select Reformat existing database Reformat the Existing Database Polycom CMA System Operations Guide 430 Polycom CMA System Redundancy Polycom CMA 5000 System Redundancy OverviewHow Redundancy Works 432 Redundant Configuration System Administration Go to Admin Server Settings Redundant Configuration Go to Admin Server Settings DatabaseImplement a Redundant Polycom CMA 5000 System Configure the External Database for Redundancy Set the Virtual IP Address for the Redundant System Log into the server and go to Admin Server Settings Database Failover to a Redundant Polycom CMA 5000 System Server License a Redundant Polycom CMA System Primary system restarts Go to Admin Gatekeeper Settings Primary Gatekeeper Edit the Primary Gatekeeper SettingsGatekeeper Management Primary Gatekeeper Management Operations Endpoint Monitor View Logs, select System Management ReportsGatekeeper Message Log Configure Prefixed Based Registration Alternate Gatekeeper Settings include these fields Go to Admin Gatekeeper Settings Alternate GatekeeperAlternate Gatekeeper Management Operations Add an Alternate Gatekeeper Neighboring Gatekeeper Management Operations Edit the Alternate Gatekeeper SettingsRemove the Alternate Gatekeeper View Neighboring Gatekeepers Add a Neighboring Gatekeeper Go to Admin Gatekeeper Settings Neighboring GatekeeperEdit a Neighboring Gatekeeper Delete a Neighboring Gatekeeper Management & Security Operations Update the Polycom CMA System Software Certificates Accepted by the Polycom CMA System Manage Certificates DER PEM Pkcs #7 Go to Admin Management and Security Certificate Management Certificate OperationsView Certificates and Certificate Details Polycom, Inc 449 Click Create Certificate Signing Request Create a Certificate Signing Request Install a Certificate Upload a Certificate Revocation List Delete a Certificate Admin Management and Security Certificate Management View the Expiration Dates for Certificates and CRLs Give Enterprise Users Default Scheduler Role Change the Message for Enterprise Users without a RoleControl Remote Desktop Connections to the CMA System Automatic Registration Synchronization Disable Common Password for Endpoints Set Common Passwords for Endpoints Set Local Password Requirements Set Local Account Lockout and Timeout Is 1 to Add Machine Accounts Change Internal Database Passwords Select the database user whose password you want to change Click Change PasswordClick Apply Password Changes Dial Plan Setup Operations Site OperationsSite operations include  Go to Admin Dial Plan and Sites Sites  Go to Admin Dial Plan and Sites Site TopologyView the Graphical Site Topology View the Sites List Add a Site Field For the endpoint systems at the site being provisioned Firewall Settings H323 Settings SIP SettingsManual. Then specify a NAT Public WAN Address Quality of Service Settings Provisioning Settings Security Settings Meeting password cannot include spaces Whitelist Ldap Settings Assign Locations to a Site View Site Information 474 Edit Site Provisioning Settings Edit Site Settings Delete a Site Set Up SIP Edit SIP URI Data Site-link operations include Site Link Operations View the Site Links List Go to Admin Dial Plan and Sites Site-LinksAdd a Site Link Edit a Site Link Delete a Site Link Site-to-Site ExclusionsView the Site-to-Site Exclusion List Site-Linkslist, select the link of interest and click Edit Edit a Site-to-Site Exclusion Add a Site-to-Site ExclusionDelete a Site-to-Site Exclusion Go to Dial Plan and Sites Site-to-Site Exclusions Territories Go to Admin Dial Plan and Sites TerritoriesView the Territory List Add a Territory Network Clouds Go to Admin Dial Plan and Sites Network CloudsDelete a Territory View the List of Network Clouds Delete a Network Cloud Edit a Network CloudResults column Click Linked Sites Dial Plan Service Operations These services can be edited and disabled, but not deletedConference on Demand Default Conference Properties Simplified DialingField Description Conference on Demand-MCU Properties Gateway Service Field Description For use in simplified dialing Field Name Description Services operations include Add a Service View the Services List Go to Admin Dial Plan Services. The Services list appears Go to Admin Dial Plan Services Delete a Service Edit a ServiceClick OK New service is added to the system You can make changes to a service Local Directory Services or Prefix Range Local Directory ServicesDial Rule Operations Routing Action Dial String Manipulation Gateway Services Directory Services , Prefix , and Prefix RangeWhen the action is Route to a gateway service , this Name or IP Address Search the List of Devices and List of Services Default Dial RulesParts of a Dial Rule Pattern Types Routing Actions Examples of Custom Dial RulesRouting Pattern Description Action Type LCR View the Dial Rules List You can enable or disable dial rules Enable or Disable Dialing RulesAdd a Dial Rule Click OK New dial rule is added to the system Go to Admin Dial Plan Dial Rules Least-Cost Routing OperationsEdit a Dial Rule How Least-Cost Routing Works Country Code Area Code Prefix Weighted CostExample of Least-Cost Routing LCR Tables for Three Sites Area Code Prefix Weighted Cost Call Scenario Two Call Scenario One Determining the Weighted Cost Determining Area CodesDetermining Country Codes View the Least Cost Routing Tables List Go to Admin Dial Plan LCR TablesAdd a Least Cost Routing Table Edit a Least Cost Routing Table Delete a Least Cost Routing Table Numbering SchemeImplementation in the CMA System Alias Assignment Numbering Scheme Explained Numbering Scheme Default SettingsBased on Device Type Specify Number Range No Suffix A No Suffix 506 Number specify No PrefixBased on Devicey Type, available only if shown Phone Number Go to Admin Dial Plan and Sites E.164 Numbering Scheme Setting-up an E.164 Alias in a User Dial String ReservationGenerating E.164 Aliases Highlight a specific user Click on Edit. The Edit User dialog will display Setting-up an E.164 Alias in a Room Dial String ReservationClick on Dial String Reservations Click on Add. The Add User dialog will display 510 Set Up Remote Alerts Remote Alert Setup Operations Enable CMA System Remote Alerts Set Up CMA System-generated E-mail Account Set CMA System Remote Alert Level Settings Go to Admin Alert Settings CMA Alert Level SettingsAlert Type Alert indicates Subnet bandwidth threshold, which is set at 90% Go to Admin Alert Settings Endpoint Alert Level Settings Set Endpoint Alert Level Settings Add a Remote Alert Profile To add a remote alert profile Edit User dialog box, click Associated Alert Profile Associate a Remote Alert Profile With a User Go to Admin Alert Settings Remote Alert Profiles Disable a Remote Alert ProfileClear Enable Profile Edit a Remote Alert Profile Disable CMA System Remote Alerts System Management Maintenance Management and Maintenance OverviewAdministrator Responsibilities Auditor Responsibilities Administrative Best Practices Auditor Best Practices Recommended Regular Maintenance Polycom CMA System Operations Guide 524 Backup Internal Databases and System Configuration System Backup and Recovery Operations Backup the CMA System Settings Backup the CMA System Internal Databases Restore to Factory Default Image Restore Database and System Configuration Restore from a Backup Archive Go to Admin Backup System SettingsClick Restore from Backup Archive Troubleshooting Utilities Dashboard System Troubleshooting 530 Registration Problems and Solutions Troubleshooting Specific Types of IssuesProblem Description Solutions Gatekeeper Settings Primary CMA Admin Gatekeeper Settings Primary GatekeeperPlan and Sites Sites and make sure Assignment pane Point-to-Point Calling Problems and Solutions Sites Services page. Verify that MCU and Gateway Dialing Problems and SolutionsAdmin Dial Plan and Sites Services Plan and Sites Services Conference On Demand Problems and SolutionsGatekeeper Cause Codes Cause Code Description 536 Open Inbound Ports on the Polycom CMA System System Security and Port UsagePort Description TCP/UDP Outbound Ports Used by the Polycom CMA System System Security and Port Usage Polycom CMA System Operations Guide 540