Polycom 3725-77601-001H Download the Required Software Package, Request Update Activation Keys

Endpoint Software Update Operations

eGo to “Download the Required Software Package” on page 195.

Download the Required Software Package

To download the software package required to update the endpoint

1On your local system, create a directory to which to save the software package (if one does not already exist).

2For Polycom endpoints:

a Open a web browser and go to http://support.polycom.com.

b In the Documents and Downloads section, select the Product Type for the required software package (Telepresence and Video for video endpoints such as Polycom HDX systems or Voice for endpoints such as Polycom VVX systems).

c On the product listing page, click the link to the product page of interest.

d Select the software package and save it to the directory created in step 1.

eRepeat steps a through d for each endpoint type to be updated. Note that the software package may contain the software for different models of the same endpoint type.

3For third-party endpoints, follow the company’s recommended procedure for downloading a software package. Save it to the directory created in step 1.

Request Update Activation Keys

Note

In general, you need an activation key when updating to a major release (for example, 3.x to 4.x) or minor release (for example, 3.1 to 3.2). You do not need an activation key when updating a point release (for example, 3.1.1 to 3.1.2). However, you should read the product release notes for specific information about whether or not you’ll need an activation key.

To request upgrade activation keys

1For Polycom endpoints, open a web browser and go to http://support.polycom.com.

2In the Licensing & Product Registration section, select the Activation/Upgrade.

3Log in or Register for An Account.

Polycom, Inc. 195