Polycom 3725-77601-001H Remote Alert Setup Operations, System Management and Maintenance 521

Contents

37 Remote Alert Setup Operations . . . . . . . . . . . . . . . . . . . . 511

Set Up Remote Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

Set Up CMA System-generatedE-mail Account . . . . . . . . . . . . . . . . . 512

Enable CMA System Remote Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Set CMA System Remote Alert Level Settings . . . . . . . . . . . . . . . . . . . 513

Set Endpoint Alert Level Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Add a Remote Alert Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Associate a Remote Alert Profile With a User . . . . . . . . . . . . . . . . . . . 518

Edit a Remote Alert Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Disable a Remote Alert Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Delete a Remote Alert Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Disable CMA System Remote Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

38 System Management and Maintenance	521
Management and Maintenance Overview	. . 521
Administrator Responsibilities	. . 521
Administrative Best Practices 522
Auditor Responsibilities	. . 522
Auditor Best Practices 523

Recommended Regular Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

39 System Backup and Recovery Operations . . . . . . . . . . . . . 525

Backup Internal Databases and System Configuration . . . . . . . . . . . . . . . 525

Backup the CMA System Internal Databases . . . . . . . . . . . . . . . . . . . . 526

Backup the CMA System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

Restore Database and System Configuration . . . . . . . . . . . . . . . . . . . . . . . 527

Restore to Factory Default Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

Restore from a Backup Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

40 System Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Troubleshooting Utilities Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Troubleshooting Specific Types of Issues . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Registration Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Point-to-Point Calling Problems and Solutions . . . . . . . . . . . . . . . . . . 533

MCU and Gateway Dialing Problems and Solutions . . . . . . . . . . . . . 534

Conference On Demand Problems and Solutions . . . . . . . . . . . . . . . . 535

Gatekeeper Cause Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

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