Polycom 3725-77601-001H View an Endpoint’s Video Feed, Clear an Endpoint Help Request, Tandberg

Polycom CMA System Operations Guide

View an Endpoint’s Video Feed

Note

This procedure is available on the following endpoint types:

•Polycom HDX system

•TANDBERG

•V-Series and VSX-Series

•ViewStation

To view the video feed for an endpoint (near site or far site)

1Go to Endpoint > Monitor View

2As needed, use the Filter to customize the Endpoint list.

3 Select the endpoint of interest and click View Details.

The Device Details dialog box appears. For information about these fields, see “View Device Details” on page 166.

4Click Call Info to expand the Call Info options and select Video Feed.

The Endpoint Video section shows the video feed from the near and far site.

Clear an Endpoint Help Request

To clear an endpoint help request from the CMA system

1Go to Endpoint > Monitor View

2As needed, use the Filter to customize the Endpoint list.

3 Select the endpoint of interest and click Clear Help. The Confirm Endpoint Help Clear dialog box appears.

4To send a message to the endpoint as well as clear the help request, check Also send message to endpoint.

5Click Clear.

6If you selected the Also send message to endpoint check box, enter the text message to send the endpoint in the Send Message to Endpoint dialog box and click Send.

The Endpoint list is updated and alerts for the endpoint are cleared.

Note

If the reason for the original alert still exists on the endpoint, the alert will likely reappear in the Endpoint list.

176 Polycom, Inc.