Polycom 3725-77601-001H manual Set Endpoint Alert Level Settings

Remote Alert Setup Operations

3Click Update.

Set Endpoint Alert Level Settings

Monitored endpoints send events to the CMA system. The CMA system categorizes and reports endpoint alerts into three alert levels: Info, Minor, or Major.

By default the Alert Severity Level is set to Info for all of the Endpoint Alert Types it reports. You have these options:

•You can leave all of the Alert Severity Levels set to Info and create a remote alert profile for each endpoint type being monitored that allows you to notify all users assigned that profile about all endpoint events applicable to that endpoint type.

•You can change some of the Alert Severity Levels to either Minor or Major and create multiple remote alert profiles that notify different users of endpoint events of different types and severity levels.

To set the endpoint alert level settings

1Go to Admin > Alert Settings > Endpoint Alert Level Settings.

2On the Endpoint Alert Level Settings page, change the Alert Severity Level for the different types of endpoint events as required.

	Alert Type	Alert indicates...
	Remote Control	The battery in the endpoint’s remote needs to be
	Battery Low	replaced.
	Credentials	The endpoint system requires that the user enter a valid
	Required	username and password.
	Credentials	An attempt to log into the endpoint system failed.
	Failed
	HTTP Forbidden	The endpoint must be used in https: mode only.
	Device Not	The endpoint is not responding to the CMA system.
	Responding
	Heartbeat	The endpoint did not send a heartbeat to the CMA system
	Timeout	within the required timeout period.
	Gatekeeper	The CMA system gatekeeper cannot determine the
	Status Unknown	connection status of the endpoint.
	Gatekeeper	The CMA system gatekeeper rejected the endpoint’s
	Rejected	attempt to register.
	Gatekeeper	The endpoint is not registered to the gatekeeper.
	Unregistered
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