Polycom 3725-77601-001H manual Recommended Regular Maintenance, Auditor Best Practices

System Management and Maintenance

Auditor Best Practices

The following are some of our recommendations for auditing best practices:

•Unless otherwise instructed by Polycom Global Services, configure logging at the production level with a rolling frequency of every day and a retention period of 60 days. If hard drive space becomes an issue, decrease the retention period incrementally until the disk space issue is resolved.

•Download log archives regularly and back them up securely (preferably offsite as well as onsite).

•Export CDRs regularly and back them up securely (preferably offsite as well as onsite).

Recommended Regular Maintenance

Perform the following tasks to keep your CMA system operating trouble-free and at peak efficiency. These tasks can be done quickly and should be run at least weekly.

Create and Archive Backups

Log into the CMA system, go to Admin > Backup System Settings and Create and Download a Backup Archive. For more information, see “Backup the CMA System Settings” on page 526.

General System Health and Capacity Checks

On the Dashboard verify that there are no alerts indicating problems with any part of the system. For more information, see “Polycom CMA System Dashboard” on page 307.

Certificates

Go to Admin > Management and Security > Certificate Management and verify that the list of certificates contains the certificates you’ve installed and looks as you would expect (an archived screen capture may be helpful for comparison).

Display the details for any certificate you’ve installed and verify they are as expected (an archived screen capture may be helpful for comparison). For more information, see “Manage Certificates” on page 446.

CDR export

If you want to preserve detailed call and conference history data in spreadsheet form off the Polycom CMA system, periodically download the system’s CDR (call detail record) data to your PC.

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