Polycom CMA System Operations Guide
Trademark Information
Contents
Conference Scheduling Operations
Polycom CMA System Conference Scheduling Overview
Add/Schedule a Conference Add/Schedule a New Conference
Conference and Participant Management Operations
Advanced Scheduling Operations
Conference and Participant Details
Endpoint Management Overview
Polycom CMA System Operations Guide
Endpoint and Peripheral Management Operations
Provisioning of LifeSize Passwords Reporting
Endpoint Provisioning Operations
Device Details
Endpoint Software Update Operations
Network Device Management Overview
Provisioning Details Software Update Details
MCU Bridge Management Operations 227
Management Operations for Other Network Devices 239
Users and Groups Overview
MCU Bridge Device Details 245
User Management Operations
System Reports 281
System Administration Overview 307
Polycom CMA System Dashboard 307
Conference Setup Operations 337
Conference Setup Overview 321
Conference Templates 321 Conference Settings 334
Room Overview and Operations 343
View the Global Address Book Set or Change the GAB Password
Directory Setup Operations
Directory Operations
Multiple Address Books
Server Setting Operations
Polycom CMA System Setup Overview
Database Operations
Polycom CMA System Snmp
Gatekeeper Management 439
Polycom CMA System Redundancy
Management & Security Operations 445
Dial Plan Setup Operations 463
Xviii
System Management and Maintenance 521
Remote Alert Setup Operations
System Backup and Recovery Operations
System Troubleshooting
System Security and Port Usage
Polycom CMA System Overview
Polycom CMA System Features and Capabilities
Minimum System Requirements
Polycom CMA System Models
Log Into the Polycom CMA System
Working in the Polycom CMA System
Filter and Search a List
Field Input Requirements
Sn Givenname Mail
Change a Password
Confirm the new password and click OK
Enter a New Password
Log Out of the Polycom CMA System
Restart or Shut Down a Polycom CMA System
Emergency Shutdown of a Polycom CMA System
Polycom CMA System Operations Guide
Add DNS SRV Record for Polycom CMA System Services
Polycom CMA System Configuration
Configure the Connection to an External Enterprise Directory
Configure the Connection to the External Database
Set Up Video Call Routing
Configure Redundancy
Set Up Automatic Softupdate
Set Up Automatic Provisioning
Set Up Conference Templates
Set Up a Certificate for the Polycom CMA System
Set Up Directory Services
Distribute Polycom CMA Desktop for Windows Systems
Distribute Polycom Applications
Distribute Polycom CMA Desktop for MAC OS Systems
Polycom CMA System Operations Guide
Operating in Maximum Security Environments
Maximum Security Mode Overview
Snmp
Conference Scheduling in Maximum Security Mode
Endpoint Management in Maximum Security Mode
Field
Network Device Management in Maximum Security Mode
Polycom RMX Systems in Secure Mode
User Management in Maximum Security Mode
Administrator
Scheduler
Action Use this action to
Operating in Maximum Security Environments
Reporting in Maximum Security Mode
Group Management in Maximum Security Mode
Operator, and Auditor
Auditor
Backup and Delete audit log files
Download the System Log Files
About Machine Accounts
Device Administration in Maximum Security Mode
Evergreenroommachine
System Administration in Maximum Security Mode
Conference Templates
Admin Menu
Server Settings
Software Updates
Provisioning Profiles
On the Enterprise Directory
Management and Security
Session Management
Field Description Account Lockout
Field Description Password Management
Account Inactivity
Field Description Password Complexity
Backup System Settings
Dial Plan and Sites
Network Intrusion Detection in Maximum Security Mode
Troubleshooting Utilities
Troubleshooting in Maximum Security Mode
There is no change in the Database Backup function
There is no change in the Windows Event Logs function
There is no change in the CMA Licenses function
Service Manages the system’s Comment
Mssqlserver
Report Administration
Polycom CMA System Operations Guide
Conference Menu Overview General Scheduling Information
Polycom CMA System Conference Scheduling Overview
Conference Menu and Views
Conference Menu Overview
Section Description
Conference views have these sections
Refresh
Add
Conference Views-Future and Ongoing
Conferences may be in the following states
Conference States
Action Description Available for future conferences only
Context-Sensitive Conference Actions
Available for future and past conferences
Available for future, past, and active conferences
Scheduling Participants and Endpoints
General Scheduling Information
Bridge Selection and Cascading
Bridge Scheduling and Reassignment
Polycom CMA System Conference Scheduling Overview
Polycom CMA System Operations Guide
Add/Schedule a Conference
Conference Scheduling Operations
Add/Schedule a New Conference
These options are discussed in the following topics
Participants and Rooms list
Click Add Guest
Configure these fields in the Add Guest dialog box
1001@11.12.13.14
Not available when Use Modified Dial Number
If the guest has a SIP IP endpoint, configure these settings
Participants and Rooms list
Copy an Existing Conference
Go to Conference Future
Edit a Conference
Edit a Participant’s Settings
If the guest has a SIP IP endpoint, configure these settings
View Scheduling Information for a Conference
Click Back to List to return to the conference list
Edit Conference Settings on
Advanced Scheduling Operations
Edit Conference Settings
Chairperson feature
Setting Description
Dial-In+Dial-Out
When Enable Chairperson is selected
Setting Description
People and Content VO. This Polycom proprietary
People +Content H.329. This enables the industry
Application Sharing. Allows two or more
Create a Cascaded Conference Across Multiple Bridges
Select a Bridge for a Conference
Click Manual Cascade
Add Link dialog box, select the Link Type
Manage an Active Conference
Conference and Participant Management Operations
Go to Conference Ongoing
Isdn
Use these conference actions as needed
Use these participant actions as needed
New Conference Participants list
Add Additional Participants to an Active Conference
Participants list
Add a Room to an Active Conference
From the Conference Actions list, click Add Room
Click Close
Join an Active Conference
View the Video of a Participant in an Active Conference
Click Join Conference
From the Conference Actions list, click Add Favorites
Add/Save a Participant to a Favorites List
Manage a Participant’s Endpoint During a Conference
View a Participant’s Details During a Conference
PVX , MGC , RMX , GW/MCU , Other , and Tandberg
GDS
Delete a Conference
Terminate an Active Conference
Polycom CMA System Operations Guide
Conference Image
Conference and Participant Details
Conference Details
Conference Details section has these fields
CIF Svga Qcif XGA 4CIF Ntsc 16CIF
VGA
Conference Features section has these fields
Conference Features
Mode is None
Auto
MCU
Bridge MCU Features
Participants section has these fields
Participants List
IVR
Participant Details section has these fields
Participant Details
Participant Settings dialog box has these fields
Participant Settings
SIP URI
Endpoint Menu, Views, and Lists
Endpoint Management Overview
Endpoint List in the Monitor View
Monitor View
Endpoint views is Refresh
Endpoint Types on
Endpoint list in this view has these fields
Actions in the Monitor View
Tandberg , iPower , and Other
SIP
Action Use this action to Available for all endpoint types
Peripherals List in the Peripherals View
Peripherals View
Peripherals list in this view has these fields
Actions in the Peripheral View
Endpoint List in the Bundled Provisioning View
Bundled Provisioning View
View list
Actions in the Bundled Provisioning View
Automatic Provisioning View
Endpoint List in the Automatic Provisioning View
RealPresence Group Series -Displays just
Actions in the Automatic Provisioning View
Scheduled Provisioning View
Endpoint List in the Scheduled Provisioning View
Use the Scheduled Provisioning View to
Tandberg C-Series
Actions in the Scheduled Provisioning View
VSX Series
Viewstation
Endpoint List in the Automatic Software Update View
Automatic Software Update View
Actions in the Automatic Software Update View
Endpoint List in the Scheduled Software Update View
Scheduled Software Update View
Scheduled Software Update View Actions
PVX
Endpoint Types
Vcon
Tandberg 150 MXP
Vtel
Endpoint Configuration/Provisioning
Bundled Provisioning
Provisioning Best Practices
For more information, see
How Bundled Provisioning Works
Automatic Provisioning
How Automatic Provisioning Works
Csv file
Automatic Provisioning Profiles
Settings
Home Screen Settings
Field For the endpoint systems being provisioned
Audio Settings
Call Settings
CMA Desktop Settings
Calendaring Settings
URL
VVX Settings
Profile Order and Priority
Scheduled Provisioning
How Scheduled Provisioning Works
FX/EX
Scheduled Provisioning Profiles
ViewStation QDX Series
General Settings Home Screen Settings Home Screen Settings
ViewStation QDX Series General Settings Security
AM/PM
General Settings Date and Time
GMT
Video Network IP Network Gatekeeper
Video Network IP Network Call Preferences
Video Network IP Network Gateway Number
Video Network IP Network Quality of Service Settings
NAT
Video Network IP Network Firewall Settings
Video Network Isdn BRI Protocol
NAT Public WAN Address
FX/EX
Applies to
Monitor 3 Options
DVD
Cameras Camera Settings
Cameras Cameras
Cameras Video Quality
ViewStation QDX Series Video/Camera Cameras
Obtain IP Address Automatically Select if
LAN Properties LAN Properties
Enter IP Address Manually Select if the IP
Global Services Directory Servers
To Auto on the Place a Call screen
Global Services Dialing Rules
LAN/H.323 Global Directory GDS Preferred Alias
Global Services My Information
Global Services Account Validation
Video Network IP Network Gateway Setup
Endpoint Gatekeeper Registration Policies
Automatic Software Updates
Endpoint Software Updates
How Automatic Software Update Works
Automatic Software Update Profiles
Automatic Software Update Versions
Peripheral Software Updates
Scheduled Software Updates
Considerations for Third-Party Endpoints
Endpoint Passwords
Enabling Management of LifeSize Endpoints
Enable Tandberg Endpoints Global Address Book Access
Scheduled Provisioning of Selected Tandberg Endpoints
Monitoring
Models?
Provisioned for supported Tandberg
Field Name Models Series 990/880/770 T150
140
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142
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144
Polycom, Inc 145
Spid
Isdn HLC Isdn MSN
148
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150
Polycom, Inc 151
152
RTP MTU
154
Polycom, Inc 155
OSD
Provisioned for
Scheduled Provisioning of LifeSize Endpoints
Selected LifeSize
Field Name Team Calls
Video Settings Video Quality
Video Settings Video Control
Field Name Team
Telepresence
Security General
Security Passwords
Network General
Network NAT
Network Network Qos
Field Name Team Network Reserved Ports
Network LifeSize Transit
Communications General
Communications SIP
Communications H.323
System Identification
Field Name Team System General
Directory Auto Discovery
Directory Ldap
Diagnostics DVD-I Input
Diagnostics Cameras
Appearance Layout
Appearance Display
Reporting
Provisioning of LifeSize Passwords
Endpoint Management Operations
Endpoint and Peripheral Management Operations
Go to Endpoint Monitor View
View Device Details
Field Description Identification
Addresses
Http URL
URL, Transport Address, and Unknown
Call Info Sites
Capabilities
Call Info Call Details
Go to Endpoint Monitor View and click Add
Add an Endpoint or Find an Endpoint on the Network
Call Info Video Feed
System Alerts
Click Find Device
Enter the IP Address of the endpoint
Site based upon IP address
URL , Transport Address , and Unknown
Edit an Endpoint
Delete an Endpoint
Clear an Endpoint Help Request
View an Endpoint’s Video Feed
Tandberg
Send a Message to an Endpoint
Reboot an Endpoint
Associate a User with an Endpoint
View Peripherals
Search for Endpoints in a Range of IP Addresses
Go to Endpoint Monitor View and click Search Devices
Click View Peripherals
Delete Peripheral
Peripheral View Operations
Display Applications
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Bundled Provisioning Operations
Endpoint Provisioning Operations
View the Provisioning Bundle List
Go to Endpoint Bundled Provisioning
Delete a Provisioning Bundle
Download a Provisioning Bundle
Go to Endpoint Bundled Provisioning Click Download
View the Automatic Provisioning List and Details
Automatic Provisioning Operations
Add an Automatic Provisioning Profile
Go to Endpoint Automatic Provisioning
Edit an Automatic Provisioning Profile
Click Update Profile Order
Automatic Provisioning Profiles page, click Add
Provisioning Profiles list
Delete an Automatic Provisioning Profile
Clone an Automatic Provisioning Profile
Profiles list
View the Scheduled Provisioning List and Details
Scheduled Provisioning Operations
Add a Scheduled Provisioning Profile
Go to Endpoint Scheduled Provisioning
Clone a Scheduled Provisioning Profile
Edit a Scheduled Provisioning Profile
Schedule an Endpoint for Provisioning
Delete a Scheduled Provisioning Profile
Click Provision
Click Schedule Scheduled Provisioning View reappears
Check the Status of a Scheduled Provisioning
Cancel a Scheduled Provisioning
Clear the Status of Scheduled Provisioning
Click Clear Status
Click Cancel Provision
Automatic Software Update Operations
Endpoint Software Update Operations
View Automatic Software Update Information
For automatic software update, it includes these topics
Go to Admin Software Updates Automatic Software Updates
View Automatic Software Update Packages
Implement Automatic Software Updates for Endpoints
Set Maintenance Window for Automatic Software Updates
Automatic Software Updates list reappears
List the Serial Numbers for the Endpoints to be Updated
Download the Required Software Package
Request Update Activation Keys
Click Upload Software Update
Upload the Software Package and Create a Software Update
Select Product Activation
Select the tab for the endpoint type of interest
Set an Automatic Software Update Policy
Set up testing. Complete these tasks
Trial a Software Update Package
Create a Local Trial Group
Promote the Trial Software Update Package to Production
Delete the Trial Software Update Package
View and Implement Software Updates for Peripherals
From the Production URL
View Software Updates for Peripherals
Both the Production URL and the Trial
Configure Peripheral Updates for Production
Upload Peripheral Software Updates to the CMA Web Server
Click Configure Production
Field Description Configure Platform
Configure Application
Click Configure Application
Both the Production URL and the Trial URL
Click Configure Trial
Configure Peripheral Updates for Trial
For scheduled software update, it includes these topics
Scheduled Software Update Operations
View List of Software Update Packages
View Scheduled Software Update Information
Implement Scheduled Software Updates for Endpoints
Return to the endpoint serial number list and click Close
Scheduled Software Updates list reappears
» Close the Product Activation screens
For Polycom products
Schedule the Software Update for Endpoints
Click Schedule
Cancel Software Updates
Fields Description
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Device Summary Information
Device Details
Standard. This device is monitored
Device Status Information
Isdnquadbri
RMX , GW/MCU , Other , and Tandberg
ISDNPRIT1
Isdnbri
Call Information
Provisioning Details
Device Alerts Information
Status will be either Success or Failed
Software Update Details
With the device
Network Device Types
Network Device Management Overview
Network Device Menu, Views, and Lists
Network Device views is Refresh
Network Device List in the Monitor View
Network Device Types on
Network Device list has these fields
Action Use this action to Available for all device types
VBP View
Available for only selected network device types
DMA View
MCU View
Polycom CMA System Operations Guide 226
View Device Details
MCU Bridge Management Operations
Go to Network Device MCUs
Device Details dialog box for the selected MCU appears
Field Description Addresses
MCU Resources
Field Description MCU Network Services
RMX MCU
Card Alerts MGC MCUs only
Field Description Alerts RMX MCUs only
Add an MCU Manually
This topic describes how to add an MCU to a CMA system
Go to Network Device MCUs and click Add
227. At a minimum, assign the MCU a System Name
Edit an MCU Bridge
As needed, use the Filter to customize the MCU list
System Name field
Enable Cascading Conferences on Polycom MCUs
View Bridge Hardware
Delete an MCU Bridge
For a Polycom MGC MCU
View Bridge Conferences
View Bridge Services
View Bridge Ports
View Bridge Entry Queues
View Bridge Meeting Rooms
View Bridge Gateway Conferences
238
Polycom VBP Management Operations
Management Operations for Other Network Devices
Copy the CMA System Certificate to a Polycom VBP Device
Add a Polycom VBP Device
Go to Network Device VBPs and click Add
Click Restart Apache
Edit a Polycom VBP Device
Identify Endpoints Using the Polycom VBP Device
Delete a Polycom VBP Device
Add a Polycom DMA System
Polycom DMA Management Operations
Edit a Polycom DMA System
Go to Network Device DMAs and click Add
View Registered DMA Nodes
Delete a Polycom DMA System
Go to Network Device DMAs Click View DMA Nodes
Polycom CMA System Operations Guide 244
Field Description MCU H.32O Service
MCU H.320 Services
MCU Bridge Device Details
MCU H.323 Services
MCU Resources-Polycom MGC Platform
MCU Gateway Services
MCU Resources-Polycom RMX Platform
Refer to the RMX 2000/4000 Administrator’s Guide
Overview of Groups, Users, and User Roles
Users and Groups Overview
Users
Local Users
Enterprise Users
Groups
Enterprise Groups
Local Groups
Roles and Permissions
Role Permissions Comment
Default CMA System Roles and Permissions
User Name Remote Server Software Version Font Size
Scheduler Roles, Responsibilities, and Menus
CMA system offers three different default Scheduler roles
Operator Role, Responsibilities, and Menus
Role Responsibilities
Device Administrator Role, Responsibilities, and Menus
Auditor Role, Responsibilities, and Menus
Customized Roles and Responsibilities
Administrator Role, Responsibilities, and Menus
Device Associations and Presence
Polycom CMA System Operations Guide 260
Manage Users
User Management Operations
Search for a User
You can view information about a user, local or enterprise
View User Information
Go to User Users
Select the user you want
Associated Permissions
Add a Local User
Associated Roles
Groups
Be a minimum of eight characters in length
Edit a User
Delete a User
View Permissions for a User
Unlock a User Account
Manage Groups
CMA system, only users assigned the Administrator role can
Add a Local Group
Go to User Groups Groups page, click Add Local Group
Column Description Group Members Local Users Only
Import Enterprise Groups
Edit a Group
Manage User Roles
Delete a Group
Go to User Groups
View the Groups and Users Associated with a User Role
View the List of User Roles
Assign Users Roles and Endpoints
Go to User User Roles
Edit Permissions for a User Role
Add a User Role
Go to User User Roles
Click Save New user role appears in the CMA system
View the Groups and Users Associated with a User Role
Delete a User Role
View Associated Groups and Users dialog box appears
User Menu and Guest Book
Manage System Guest Book
Add a Guest to the System Guest Book
Context-Sensitive Guest Book Actions
Go to User Guest Book and click Add Guest
Actions Description
Alias@IP , for example
Edit a Guest in the System Guest Book
Not available when Use Modified Dial Number is
Go to User Guest Book and select the guest of interest
Click Edit Guest
Delete a Guest from the System Guest Book
Manage Favorites
Add a Favorites List
Click Delete Guest
Delete a Favorites List
Edit a Favorites List
Site Statistics Report
System Reports
Go to Reports Site Statistics
Go to Reports Site Link Statistics
Site Link Statistics Report
Go to Reports H.323 Call Detail Records
Call Detail Records Report
Modify the CDR Retention Period
Call Detail Record Report Administration
Schedule Weekly Archives of the CDR Report
Endpoint Usage Report
Configure these settings
SSL/TLS
Go to Reports Endpoint Usage Report
Time in Call divided by the Total Calls
Seconds
Q.850 cause code showing how the call ended
Calculated from sample tests done once per minute
Conference Type Report
Chart that compares the number of scheduled minutes
View and Export the Gatekeeper Message Log
Gatekeeper Message Log
Use the Gatekeeper Message Log page to
Go to Reports Gatekeeper Message Log
Field Description Registration
Define Log Settings
Pause and Restart Logging
Clear Events from the Log
Click Yes to confirm the action
Gatekeeper Message Log is cleared
Log File Related to External Database Functionality
Log File Related to Dial Plan Functionality
Log Files Related to Scheduling Functionality
Log Files Related to Global Address Book Functionality
Log Files Related to Device Management Functionality
Log Name Description
Log Files Related to Gatekeeper Functionality
Log Files Related to Presence Functionality
Log Files Related to Web Services Functionality
View and Export System Log Files
Click Change Settings
Change the System Log Level
Go to Reports System Logs
View and Download Audit Log Files
Download Windows Event Log Files
You can view and download audit log files
Go to Reports Audit Log Files
You can backup and delete audit log files
Backup and Delete Audit Log Files
Click Backup and Delete
Report includes this information
CMA System Report
License Info
CRL
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Polycom CMA System Dashboard
System Administration Overview
MCU Status multiple, configurable panes
Endpoints multiple, configurable panes
Dashboard Buttons
Dashboard Panes
Cmad
CPU
Need Virtual IP or Secondary Is Down
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Gatekeepers
Pre-call Status
Today’s Adhoc Conferences
Conference Status
Failed AD Login Attempts pane displays
Selection Use this selection to
System Administration Menu
Including the enterprise directory, address books, or Global
Administration Periods, etc
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Conference Templates
Conference Setup Overview
Common Settings
Field Description General Settings
MGC
RMX
Auto layout option RMX Video Settings
Video Switching Mode
Video switching option RMX General Settings
Telepresence mode is On RMX Video Settings
MGC Settings
Presentation Mode , or Lecture View Switching
Time Warning feature
Polycom Visual Concert PC . To show live PC content
People+Content H.239
Auto
H264
RMX General Settings RMX Profile Settings
Conference on Port is enabled, the Video Mode must be
Supported MCU General Settings
Field Description RMX General Settings Conference Settings
RMX General Settings Advanced Settings
264 SD 30v7 with MPM+ or MPMx
LPR
At the end When last participant remains Only
At the end After last participant quits All
RMX Video Quality People Video Definition
To On RMX Video Settings
Video switching VSW option RMX General
RMX Video Quality Content Video Definition
Motion option for Video quality
MGC as a Supported MCU General Settings
Field Description RMX Video Settings
Lecture View Switching option Common Settings
Same layout option
Possible values include
RMX Audio Settings
Manual
Continuous Presence Room continuous presence
RMX Conference IVR
Field Description RMX Skins
Field Description RMX Recording
By default, Conference Time Warning is enabled
Conference Settings
Alert Tone feature
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Polycom CMA System Operations Guide 336
View the Conference Templates List
Conference Setup Operations
Add a Conference Template
Go to Admin Conference Templates
Edit a Conference Template
Disable Conference Auto-Launch
Set Conference Settings
Disable Conference Time Warning
Go to Admin Conference Settings
Overbooking Dial-in Participants
Go to Admin Server Settings E-mail
Add Customized Text to E-mail Notifications
Delete Customized Text in E-mail Notifications
Edit Customized Text in E-mail Notifications
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Local and Enterprise Meeting Rooms
Room Overview and Operations
Go to Admin Rooms
Go to Admin Rooms
View the Rooms List
Add a Local Room
Field Description Site Site in which the room is located
Add an Enterprise Room
Associated Endpoints
Delete a Room
Edit a Room
Areas Overview
Area Overview and Operations
How Areas Work
Area Best Practices
Field Description Areas list
View Areas
Summary
Members
Enable, Configure, and Customize Areas
Create Area Administrator Role
Click Save Configuration
Assign Devices to Areas
Add Areas
Go to Endpoint Monitor View or Network Device Monitor View
Associate Users with Areas
Go to Admin Areas and click Manage Members
Click Associate Area
Click Assign Areas
Delete an Area
Change Area Association for Users
Select the user of interest and click the right arrow
Click Unassign Areas
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Directory Management Overview
Directory Operations
Multiple Forests
Directory Management Supported Configurations
Multiple Domains
Viable options
Directory Operations
How Global Catalog Searches Work
Accounts Required for the CMA System
CMA System Service Account
Understanding Base DN
CMA System Computer Account
Character Character Name
Understanding Exclusion Filters
Polycom CMA System and Windows Authentication
Integrate with Enterprise Directory Server Option
Directory Management Operations
Create the Polycom CMA System Service Account
For example net user polycomcma$ p@ssw0rd
Create the Polycom CMA System Computer Account
Create the Polycom CMA System Service Account
Enable Integration with the Enterprise Directory Server
It then negotiates security once the socket is
Go to Admin Directories Directory Setup
Support LifeSize Endpoints in Directories
Remove or Include Guest Book Entries in the Directory
On the Directory Ldap Mark the Provision This Page check box
Ldap field, select Enabled from the drop-down list
Go to Admin Directories Global Address Book
Directory Setup Operations
View the Global Address Book
User information found in the Global Address Book includes
Set or Change the GAB Password
Multiple Address Books Overview
Multiple Address Books
How Multiple Address Books Work
View the Address Book List and Details
Go to Admin Directories Address Books
Add an Address Book
Field Description Address Book Information
Complete the fields in the Add an Address Book dialog box
Address Book Tiers
Edit an Address Book
Field Description Address Book Tiers
Assign Address Books to Groups
Delete an Address Book
Viewing the Address Book a User is Assigned To
Select the address book you want to delete
Click Update Priority
Set the Default Address Book
Change Address Book Priority
Click Delete Confirmation message appears Click Yes
Copy an Address Book
Go to Admin Directories Address Books Click Set Default
Server Settings
Polycom CMA System Setup Overview
Selection Description
Polycom CMA System Licensing
Polycom CMA System Setup Overview
Polycom CMA System Site Topology and Dial Plan Set Up
Sites List
Add/Edit Site Dialog Box
Gateway Extension Dialing . Select this option
Did Direct Inward Dial . Select this option when
Isdn Number Assignment
Assignment Method = did Direct Inward Dial
Routing/Bandwidth
Subnets
Site-to-Site Exclusions
Site Links
Add/Edit Site Link Dialog Box
Add/Edit Territory Dialog Box
Territories
Field Description Territory Info
Associated Sites
Network Clouds
Polycom CMA System Gatekeeper Functionality
Add/Edit Network Cloud Dialog Box
Field Description Cloud Info
Default Gatekeeper
Default, Redundant, Alternate, and Neighboring Gatekeepers
Redundant Gatekeeper
Alternate Gatekeeper
Device Registration
Neighboring Gatekeeper
Allow Registration of Predefined Endpoints Only
Direct Mode
Routing Mode
Routed Mode
CMA system has two routing modes
Standard Polycom CMA System and Reserved Conferencing
Polycom CMA System Integration with Microsoft Outlook
400
Endpoint Directory and Directory Settings
402
Edit the Polycom CMA System Network Settings
Server Setting Operations
Go to Admin Server Settings Network
Configure these settings on the Network page, as necessary
Edit the Polycom CMA System Time Settings
Go to Admin Server Settings System Time
Associate Sites with Microsoft Exchange Servers
Assign Calendaring Settings to Provisioning Profiles
Go to Admin Server Settings Calendaring Management
408
Go to Admin Dial Plan and Sites Sites
View Current Polycom CMA System Licensing
Go to Admin Server Settings Licenses
Add Polycom CMA System Licenses
Go to Admin Server Settings Licenses
Request a Software Activation Key Code
Enter the Polycom CMA System Activation Key
Reclaim Polycom CMA Desktop Licenses
Go to Admin Server Settings Custom Logos
Add or Remove a Polycom CMA System Custom Logo
Add or Remove a Polycom CMA Desktop Custom Logo
Default Polycom CMA Desktop Branded Polycom CMA Desktop
Edit the Polycom CMA System E-mail Account
Snmp Overview
Polycom CMA System Snmp
416
Edit the Snmp Settings for a Polycom CMA System
Enable Snmp Messaging
To enable Snmp messaging you must perform the two tasks
Go to Admin Snmp Settings
ContextEngineID for SNMPv3
Add an Snmp Notification Receiver
Click Save Snmp Settings
TCP
UDP
SHA
MD5
Go to Admin Alert Settings CMA Alert Threshold Settings
Configure Alert Thresholds
Configure these thresholds
Threshold Description
Identified in the Average CPU usage alert
Download Polycom CMA System MIB Package
CMA MIBs dialog box, select the MIB of interest
Go to Admin Snmp Settings Click Download CMA MIBs
Name Description
Change the Snmp Communication Port
Overview of the Polycom CMA System Database
Database Operations
Database Description
Internal Databases
Simple Recovery Model should be enabled for SQL backup mode
External Databases
Database Restoration
Database Operations
From
Error and Usage Report Settings are optional
Copy the CMA System Database Backup Files
Integrate a Polycom CMA System to an External Database
Revert a Polycom CMA System to its Internal Database
On the Database page, select Reformat existing database
Reformat the Existing Database
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Polycom CMA 5000 System Redundancy Overview
Polycom CMA System Redundancy
How Redundancy Works
432
Redundant Configuration System Administration
Go to Admin Server Settings Database
Go to Admin Server Settings Redundant Configuration
Implement a Redundant Polycom CMA 5000 System
Configure the External Database for Redundancy
Set the Virtual IP Address for the Redundant System
Log into the server and go to Admin Server Settings Database
Failover to a Redundant Polycom CMA 5000 System Server
License a Redundant Polycom CMA System
Primary system restarts
Go to Admin Gatekeeper Settings Primary Gatekeeper
Edit the Primary Gatekeeper Settings
Gatekeeper Management
Primary Gatekeeper Management Operations
Logs, select System Management Reports
Endpoint Monitor View
Gatekeeper Message Log
Configure Prefixed Based Registration
Alternate Gatekeeper Settings include these fields
Go to Admin Gatekeeper Settings Alternate Gatekeeper
Alternate Gatekeeper Management Operations
Add an Alternate Gatekeeper
Neighboring Gatekeeper Management Operations
Edit the Alternate Gatekeeper Settings
Remove the Alternate Gatekeeper
View Neighboring Gatekeepers
Add a Neighboring Gatekeeper
Go to Admin Gatekeeper Settings Neighboring Gatekeeper
Edit a Neighboring Gatekeeper
Delete a Neighboring Gatekeeper
Management & Security Operations
Update the Polycom CMA System Software
Certificates Accepted by the Polycom CMA System
Manage Certificates
DER
PEM Pkcs #7
Certificate Operations
Go to Admin Management and Security Certificate Management
View Certificates and Certificate Details
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Click Create Certificate Signing Request
Create a Certificate Signing Request
Install a Certificate
Upload a Certificate Revocation List
Delete a Certificate
Admin Management and Security Certificate Management
View the Expiration Dates for Certificates and CRLs
Change the Message for Enterprise Users without a Role
Give Enterprise Users Default Scheduler Role
Control Remote Desktop Connections to the CMA System
Automatic Registration Synchronization
Disable Common Password for Endpoints
Set Common Passwords for Endpoints
Set Local Password Requirements
Set Local Account Lockout and Timeout
Is 1 to
Add Machine Accounts
Change Internal Database Passwords
Click Change Password
Select the database user whose password you want to change
Click Apply Password Changes
Site Operations
Dial Plan Setup Operations
Site operations include
Go to Admin Dial Plan and Sites Sites
Go to Admin Dial Plan and Sites Site Topology
View the Graphical Site Topology
View the Sites List
Add a Site
Field For the endpoint systems at the site being provisioned
Firewall Settings
SIP Settings
H323 Settings
Manual. Then specify a NAT Public WAN Address
Quality of Service Settings
Provisioning Settings
Security Settings
Meeting password cannot include spaces
Whitelist
Ldap Settings
Assign Locations to a Site
View Site Information
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Edit Site Provisioning Settings
Edit Site Settings
Delete a Site
Set Up SIP
Edit SIP URI Data
Site-link operations include
Site Link Operations
View the Site Links List
Go to Admin Dial Plan and Sites Site-Links
Add a Site Link
Edit a Site Link
Delete a Site Link
Site-to-Site Exclusions
View the Site-to-Site Exclusion List
Site-Linkslist, select the link of interest and click Edit
Edit a Site-to-Site Exclusion
Add a Site-to-Site Exclusion
Delete a Site-to-Site Exclusion
Go to Dial Plan and Sites Site-to-Site Exclusions
Territories
Go to Admin Dial Plan and Sites Territories
View the Territory List
Add a Territory
Network Clouds
Go to Admin Dial Plan and Sites Network Clouds
Delete a Territory
View the List of Network Clouds
Delete a Network Cloud
Edit a Network Cloud
Results column
Click Linked Sites
These services can be edited and disabled, but not deleted
Dial Plan Service Operations
Conference on Demand
Simplified Dialing
Default Conference Properties
Field Description Conference on Demand-MCU Properties
Gateway Service
Field Description For use in simplified dialing
Field Name Description
Services operations include
Add a Service
View the Services List
Go to Admin Dial Plan Services. The Services list appears
Go to Admin Dial Plan Services
Delete a Service
Edit a Service
Click OK New service is added to the system
You can make changes to a service
Local Directory Services or Prefix Range
Local Directory Services
Dial Rule Operations
Routing Action Dial String Manipulation
Gateway Services
Directory Services , Prefix , and Prefix Range
When the action is Route to a gateway service , this
Name or IP Address
Search the List of Devices and List of Services
Default Dial Rules
Parts of a Dial Rule
Pattern Types
Routing Actions
Examples of Custom Dial Rules
Routing Pattern Description Action Type
LCR
View the Dial Rules List
You can enable or disable dial rules
Enable or Disable Dialing Rules
Add a Dial Rule
Click OK New dial rule is added to the system
Least-Cost Routing Operations
Go to Admin Dial Plan Dial Rules
Edit a Dial Rule
How Least-Cost Routing Works
Country Code Area Code Prefix Weighted Cost
Example of Least-Cost Routing
LCR Tables for Three Sites
Area Code Prefix Weighted Cost
Call Scenario Two
Call Scenario One
Determining Area Codes
Determining the Weighted Cost
Determining Country Codes
View the Least Cost Routing Tables List
Go to Admin Dial Plan LCR Tables
Add a Least Cost Routing Table
Edit a Least Cost Routing Table
Delete a Least Cost Routing Table
Numbering Scheme
Implementation in the CMA System
Alias Assignment
Numbering Scheme Explained
Numbering Scheme Default Settings
Based on Device Type Specify Number Range No Suffix
A No Suffix
506
Number specify
No Prefix
Based on Devicey Type, available only if shown
Phone Number
Go to Admin Dial Plan and Sites E.164 Numbering Scheme
Setting-up an E.164 Alias in a User Dial String Reservation
Generating E.164 Aliases
Highlight a specific user
Click on Edit. The Edit User dialog will display
Setting-up an E.164 Alias in a Room Dial String Reservation
Click on Dial String Reservations
Click on Add. The Add User dialog will display
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Set Up Remote Alerts
Remote Alert Setup Operations
Enable CMA System Remote Alerts
Set Up CMA System-generated E-mail Account
Go to Admin Alert Settings CMA Alert Level Settings
Set CMA System Remote Alert Level Settings
Alert Type Alert indicates
Subnet bandwidth threshold, which is set at 90%
Go to Admin Alert Settings Endpoint Alert Level Settings
Set Endpoint Alert Level Settings
Add a Remote Alert Profile
To add a remote alert profile
Edit User dialog box, click Associated Alert Profile
Associate a Remote Alert Profile With a User
Go to Admin Alert Settings Remote Alert Profiles
Disable a Remote Alert Profile
Clear Enable Profile
Edit a Remote Alert Profile
Disable CMA System Remote Alerts
Management and Maintenance Overview
System Management Maintenance
Administrator Responsibilities
Auditor Responsibilities
Administrative Best Practices
Auditor Best Practices
Recommended Regular Maintenance
Polycom CMA System Operations Guide 524
Backup Internal Databases and System Configuration
System Backup and Recovery Operations
Backup the CMA System Settings
Backup the CMA System Internal Databases
Restore to Factory Default Image
Restore Database and System Configuration
Go to Admin Backup System Settings
Restore from a Backup Archive
Click Restore from Backup Archive
Troubleshooting Utilities Dashboard
System Troubleshooting
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Registration Problems and Solutions
Troubleshooting Specific Types of Issues
Problem Description Solutions
Gatekeeper Settings Primary
CMA
Admin Gatekeeper Settings Primary Gatekeeper
Plan and Sites Sites and make sure
Assignment pane
Point-to-Point Calling Problems and Solutions
Sites Services page. Verify that
MCU and Gateway Dialing Problems and Solutions
Admin Dial Plan and Sites
Services
Plan and Sites Services
Conference On Demand Problems and Solutions
Gatekeeper Cause Codes
Cause Code Description
536
Open Inbound Ports on the Polycom CMA System
System Security and Port Usage
Port Description
TCP/UDP
Outbound Ports Used by the Polycom CMA System
System Security and Port Usage
Polycom CMA System Operations Guide 540