Polycom 3725-77601-001H manual Time in Call divided by the Total Calls

Polycom CMA System Operations Guide

7Click Inbound to see a chart that identifies the endpoints from which the inbound calls to the selected endpoints originated.

8Click Outbound to see a chart that identifies the endpoints to which the selected endpoints called.

9Click Summary CDR Report to see a grid that displays information for each of the selected endpoints that participated in calls.

Field	Description
Serial Number	The registered serial number of the endpoint.
Endpoint Name	Identifies the endpoint by name.
Total Time in Call	Specifies the total amount of time the endpoint spent in
	conference during the selected time period.
Average Time in	Specifies the average amount of time the endpoint spent
Call	per call during the selected time period, that is, the Total
	Time in Call divided by the Total Calls.
Average Speed	Specifies the average bit rate for all of the calls in which
All Calls	the endpoint participated during the selected time period,
	that is, total bit rate divided by the Total Calls.
Calls Out	Specifies the number of calls in which the endpoint
	participated during the selected time period that originated
	from the endpoint.
Calls In	Specifies the number of calls in which the endpoint
	participated during the selected time period that did not
	originate from the endpoint.
Total Calls	Specifies the total number of calls in which the endpoint
	participated for the selected time period.

If any of the selected endpoints did not participate in calls during the selected time period, it is not included in the Summary CDR Report.

10To export the information in the Summary CDR Report, click Export as Excel File and either Open or Save the file as needed. Note that only the first 1000 lines of the report are exported to the Excel file.

11Click Detail CDR Report to see information for each of the endpoints that participated in calls.

The Generate Report page displays System Information and CDR information for the first endpoint in the list. For the selected endpoint, the System Information section includes the following data.

288 Polycom, Inc.